Ratings based on 184 Verified Reviews

3.7 out of 5
67% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Salem, Indiana

Only indoor pool in Frederick

Posted Apr 3, 2017
Nice pool and putt putt indoor for kids. Nice rooms and comfortable bedding
Comment from Hotel Management
Apr 4, 2017 by General Manager, Hotel Management
Shelley, thanks so much for the great feedback. It does get cold here in Asheville during the winter months, so we are thrilled to know that you were able to take advantage of our heated indoor pool. Thanks for letting us know how much you loved our facilities. We hope you will choose Clarion Inn Asheville Airport every time you visit the area! Kindly, Spencer Miller General Manager
5 out of 5
by A verified traveler

Posted Feb 20, 2017 on Hotels
We had an overnight getaway.....Was very peaceful and relaxing! Only two things that got to us was housekeeping knocking on the door asking what time we were leaving about an hour and a half before check-out and the Continental breakfast even if it was free!
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Thank you for choosing Holiday Inn Frederick Conference Center at FSK Mall for your getaway. We are glad your overall experience was a comfortable one, except for the issues you mentioned. We value our guests and their feedback as it serves as a tool for improving our service and facilities. We appreciate your business and hope to see you again soon! Mark Wright, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 2, 2017
The indoor pool was cold. The coffee maker didn't work.
Comment from Hotel Management
Feb 3, 2017 by General Manager, Hotel Management
Thank you for writing a review of your stay at Holiday Inn Frederick Conference Center at FSK Mall. We are glad to know you enjoyed your stay with us, but we are sorry for any inconvenience caused while you were here. It was our pleasure serving you, and we hope to have you back with us soon. Mark Wright, General Manager
3 out of 5
by A verified traveler

Fair Price

Posted Dec 3, 2016 on Hotels
Hotel has been around a long time. Had my high school prom here almost 25 years ago. It's dated but still decent.
Comment from Hotel Management
Dec 5, 2016 by General Manager, Hotel Management
It’s such a pleasure to know that you came back to see us. I am glad to read that you enjoyed your overall stay at Holiday Inn Frederick Conference Center at FSK Mall. Having said that, we agree that some areas of the hotel are beginning to show their age. Until we renovate, our goal is to deliver the best service in the area, and we hope you will make plans to stay with us again! Mark Wright General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from High Point NC

Business

Posted Nov 24, 2016
Very good stay. Had to report shower head needs replacing. Everything is good.
Comment from Hotel Management
Nov 25, 2016 by General Manager, Hotel Management
Thank you for sharing your feedback about your stay with us at Holiday Inn Frederick Conference Center at FSK Mall. We are delighted you had a great stay overall and enjoyed most aspects of our hotel. Our maintenance team is checking the showers and ensuring all the fitting and fixtures are well maintained. Thank you for bringing this to our notice. We value your comments and hope you will stay with us again the next time you visit this area. Mark Wright, General Manager
2 out of 5
by A verified traveler

No elevator to second floor!

Posted Nov 14, 2016
Old carpet, Dark hallways, musty smell, low hall ceilings.
Comment from Hotel Management
Nov 14, 2016 by Manager , Hotel Management
Thank you for your review of our hotel. I'm so sorry you had a disappointing stay. I sincerely apologize for the housekeeping issues you experienced during your stay. I have shared your comments with our staff to help us improve the condition of our property. I appreciate your sincere feedback and hope you will give us another opportunity to better serve you whenever you return to the area. Mark Wright General Manager
5 out of 5
by A verified traveler

Fluffy Pillows

Posted Nov 7, 2016 on Hotels
Our stay was perfect. We booked several rooms for my Son's wedding. The pool was good for the kids kept them occupied. The bed was very comfortable, usually pillows are terrible but they were nice and fluffy. We would definitely stay there again.
Comment from Hotel Management
Nov 9, 2016 by General Manager, Hotel Management
Thank you for allowing us to be of your service during your son’s wedding. We are thrilled to read that we were able to deliver a flawless experience and you especially enjoyed our comfortable pillows. We aim to provide you with all the comfort that you expect from a Holiday Inn. Thank you for your review and for your positive feedback! We look forward to your next stay with us at the Holiday Inn Frederick Conference Center at FSK Mall. Mark Wright, General Manager
5 out of 5
by A verified traveler

Fsk holiday inn looking forward too rebuild being

Posted Oct 1, 2016 on Hotels
We had to change rooms because they didn't have a refrigerator as promised. The ac didn't work right iin the new room. The toilet was not properly in place so there was a nauseating smell throughout the room! However the customer service was the best! Therecould have been more options for breakfast!
Comment from Hotel Management
Oct 3, 2016 by General Manager, Hotel Management
Thank you for your review and for mentioning that your stay was good overall. We are also happy that you liked our welcoming associates. However, we are sorry you encountered issues in your room. The property engineer has been dispatched to the room that you occupied. The housekeeping department has also been notified to ensure proper procedures are followed. It is our goal to provide an excellent stay for every guest, so thank you for bringing this to my attention. We hope to have you stay with us again in the future. Mark Wright General Manager
3 out of 5
by A verified traveler

Posted Sep 25, 2016 on Hotels
Comment from Hotel Management
Sep 27, 2016 by General Manager, Hotel Management
Thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, and we apologize if we fell short. We hope you will stay with us again to experience our hotel the way you should have during your previous visit. Mark Wright General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 23, 2016
Room is okay because there was no dark room at night There need extra curtains room. It bothered from bright from lighting outside
Comment from Hotel Management
Sep 24, 2016 by General Manager, Hotel Management
Thank you for sharing your review. We are pleased to read that you had an enjoyable visit. However, we apologize for any inconvenience you experienced during your stay. We value your comments and hope you will stay with us again to experience our hotel the way you should have during your previous visit. Mark Wright General Manager