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My family and I chose this hotel for a weekend sleepover to celebrate our son's 5th birthday. The suite was clean and comfortable, and all of the staff (especially the breakfast crew) were friendly and accommodating. Thank you@
Sheryl at the front desk was absolutely wonderful she was so welcoming and extremely pleasant and kind. She is definitely a rare find these days because you can tell she is an employee that cares about people and wants to make your stay feel like home. I wish all of my staff at work were more like her.
Brandy
Stayed 1 night in Dec 2023
10/10 Excellent
Tracy
Dec 24, 2023
Tracy
Stayed 1 night in Dec 2023
8/10 Good
Kimberly
Dec 8, 2023
Liked: Cleanliness, staff & service
My son enjoyed the basketball hoop. The staff was friendly. Location was convenient. The room space was small, but we appreciated the separate living and sleeping space with a full kitchen!
Conveniantly close to restaurants, shopping, movie theater and accept dogs.
Tiffany
Stayed 3 nights in Nov 2023
6/10 Okay
Aliyah
Nov 13, 2023
Weekend Wedding Excursion
This was my first time @ this hotel. It was extremely CHALLENGING to check in to the point, that I've NEVER experienced anything like that in my whole entire Hotels.com history!
The staff was pleasant & the condition(s) of the room & the hotel were nice.
Everything was good. Friendly, efficient staff. The property on the outside was well-maintained. My room was okay. There was noticeable ceiling damage in the bathroom but no observable leakage. Everything was satisfactory.
Enjoyed our stay, great breakfast, and customer service. The only probably we had was our shower drain and sink water pressure weren't in the bes condition. It was tolerable. The bed felt really great.
This hotel desperately needs an update. I stay because the staff is nice and we always need a room with a kitchen, and it has never had any insect issues; but this time the room had an odd smell and was not terribly clean (long black hair on shower wall, etc).
Check in was simple and easy. Room was clean and nice. Breakfast had good options. Pool area decent although we did not use it. Generally the hotel was quiet as well. Would stay again if in the area.
Jill
Stayed 1 night in Oct 2022
Response from Nichole S on Nov 2, 2022
Thank you for taking the time to share your experience with us! We look forward to seeing you again soon!
Everything was great with the exception of breakfast. Way below the standard of a Holiday Express. Hot tub was great as was the pool.
Nancy
Stayed 1 night in Mar 2022
Response from Nichole S on Mar 30, 2022
Thank you for your feedback. All Marriott select service hotels have adopted this new breakfast menu that was inspired by recent guest feedback and your ideal breakfast buffet.
Breakfast continues to be an important factor in selecting your choice hotel. So, our goal is to provide you with a higher quality offering that is similar to what you would choose to eat at home.
I am delighted to hear you enjoyed our pool and spa facilities.
We thank you again for choosing to stay here with us, and hope to see you again soon!
It was fine, but the pet fee was outrageous! Should have been informed in advance
B J
Stayed 1 night in Dec 2021
Response from Nichole S on Jan 21, 2022
Thank you for sharing your thoughts. We do have our fees and pet details posted on our website and are happy to answer any questions prior to booking with us or checking in. Rest assured this fee is applied to the deep cleaning of your guest room upon check out, to ensure a clean stay with no evidence of pet once completed.
We thank you for choosing to stay here with us and hope to see you again soon!
Awesome amenities, very clean, staff was very nice. Overall a great stay!
Jason
Stayed 2 nights in Dec 2021
Response from Nichole S on Jan 21, 2022
Thank you so much for choosing to stay here with us! We are delighted to hear you enjoyed your time with us. We hope to see you again soon!
6/10 Okay
Verified traveler
Nov 27, 2021
Liked: Staff & service
Slim pickings in Frederick for decent hotels
We seem to get the same room every time we go. The toilet leaks, the door lock is finicky, there is a big gash in the shower wall and the feather pillows are dreadful. I only return because there haven’t been any bugs.
Verified traveler
Stayed 1 night in Nov 2021
Response from Nichole S on Jan 21, 2022
Hello,
We are so sorry to hear this of your past stays. If you would reach out to us, we would be happy to discuss your previous stays and correct the issues in this room you have been in. These are not the standards we have for our hotel rooms, and we want to make sure we address this immediately.
Thank you for sharing your feedback, before booking your next stay, please reach out to us, so we can ensure a different room for you.