Rat poop, no hot water, construction
Posted Jan 5, 2017
I checked in with my two children. I asked for a quiet room. They gave us a room on a floor that had half the floor under construction, workers grinding and sanding drywall, area not even tarped off. Corridor hazy with dusty atmosphere. I went into the room to call front desk for another room, the room they gave us was filthy with what looked like rat poop on the floor as well as white icing like residues scattered around on floor. I called front desk and they did not answer, I went down to front desk and explained my concerns, told them of the condition. They did not acknowledge that construction was an issue ( it was about 8:00 pm ). They gave us another room on a different floor. In the morning I found there was no hot water. They offered to change my room again to one that had hot water ( apparently they were aware the room had no hot water ). We promptly left (6:00 am ). Super 8 offered me 25% off a future stay, I was not interested.
I've used Expedia.ca many times in the past and this was a horrible experience. I felt unsafe with my family at this location.
I hope to get some feedback to explain why I should trust Expedia.ca and not tell everyone I know of the horrible experience.
Super 8 said it is not their problem because I used a third party to book the room.
I feel ripped off and humiliated.
I took pictures of the room with terrible conditions and construction in the hallway, incase someone actually reads this and decides to rectify the situation. Mike R