Ratings based on 459 Verified Reviews

4.0 out of 5
81% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Very good.....

Posted Jan 21, 2018
All good....didn’t see the ice storm they were predicting....thank heavens. 👍
3 out of 5
by A verified traveler

Posted Jan 15, 2018
Could hear the screaming kid along with EVERY foot step made by everyone in the room above us. Our ceiling would squeak. There is no carpeting in the rooms. Maybe that’s why. Our room had two queen beds. The sheets on one were very worn and had some small stains. Otherwise, the room and bathroom were clean.
Comment from Hotel Management
Jan 17, 2018 by Management, Hotel Management
Thank you for writing this review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
1 out of 5
by A verified traveler from Texas

Not your “Best” Western Plus

Posted Jan 4, 2018
Okay location. Pet friendly. Staff not so much. Breakfast bad. Early check in not an option. We got a room located near the exits and elevators which made for a long night of doors slamming and traffic in the hallways. Staff would not allow us to change rooms. Not a great place to stay but if your in a pinch it will suffice. Recommend staying elsewhere.
Comment from Hotel Management
Jan 7, 2018 by Management, Hotel Management
Thank you for thank you for taking the time to write this review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 19, 2017
Was a great 3 day and 2 night stay. It was a little slow with housekeeping in cleaning and replacing our towels, but in all was a great stay.
Comment from Hotel Management
Dec 21, 2017 by Management, Hotel Management
Thank you taking the time to write this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Spring, Tx

Nice hotel room was remodeled recently

Posted Dec 18, 2017
The hallways needed to be renovated. The breakfast was the same as every other hotel. Bland scrambled eggs, greasy sausage, toast and juice. A line is always at the waffle maker. But other than that my stay was excellent. Room was clean and we'll stocked. AC/Heat worked well. Bed was comfy.
Comment from Hotel Management
Dec 21, 2017 by Management, Hotel Management
Thank you taking the time to write this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
5 out of 5
Recommended
for Couples
by A verified traveler from San Antonio

Nice and quiet!

Posted Dec 17, 2017
Pros: Everything! Couldn't ask for nicer or more helpful staff - they really go out of their way to assist you in any way they can!
Cons: Nothing I can think of!
Location: Fredericksburg, Texas is a truly "old charm" town! There is, or course, shopping - with very different items. The food is out of this world!
Absolutely no noise of any kind! Peaceful and quiet - and in a beautiful small town! The staff is beyond helpful - and the breakfast every morning was great - they had everything you could think of! Special thanks to David - who showed me how to use their waffle iron! My husband and I had a fantastic weekend! Everybody should stay here!!!!!!
Comment from Hotel Management
Dec 28, 2017 by General Manager, Hotel Management
Thank you taking the time to write this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean comfortable hotel

Posted Dec 11, 2017
Staff was friendly & helpful. Rooms clean & comfortable. There are many hotels closer to Main Street, however.
Comment from Hotel Management
Dec 13, 2017 by Management, Hotel Management
Thank you taking the time to write this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Spring, TX

Convenient to downtown Fredericksburg

Posted Nov 26, 2017
We were pleasantly surprised at the condition of the hotel, looked like it had been renovated not too long ago. Floors in the room were all tiled; I have been wondering why this has not been done before in all hotels of this class as it is so much cleaner than a rug that holds odors.
Comment from Hotel Management
Nov 29, 2017 by Management, Hotel Management
Thank you taking the time to write this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Management
4 out of 5
Recommended
for Everyone
by A verified traveler from CA

Traveling Through

Posted Nov 24, 2017
Traveling through during the holidays. Clean and safe area. Nice hotel staff. Good free breakfast, felt comfortable. Just outside of walking distance to the main street of Fredericksburg so had to drive and find parking to shop. Movie theater, restaurants, shopping and gas all local.
Comment from Hotel Management
Nov 28, 2017 by Management, Hotel Management
Thank you taking the time to write this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from texas

Posted Nov 21, 2017
Nice hotel, good price, and convenient location. New ac’s through out hotel. Free cookies and popcorn. Free breakfast in am.
Comment from Hotel Management
Nov 23, 2017 by General Manager, Hotel Management
Thank you taking the time to write this review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.