Ratings based on 381 Verified Reviews

4.0 out of 5
80% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from New Mexico

close to all areas

Posted Jul 17, 2017
Pros: Everything
Cons: Maybe the pillows.
Location: all good
The stay was great, the only problem I had was with the pillows, a little uncomfortable, but overall good.
Comment from Hotel Management
Jul 18, 2017 by Management, Hotel Management
Thank you for taking the time to write your review. We are delighted that you enjoyed your stay, and we hope to see you again should you be in the Fredericksburg area.
3 out of 5
by A verified traveler

Aberage

Posted Jul 17, 2017
This is an older hotel. Smelly carpets in the hallways and the common areas. The cost was high for this style of hotel but comparable with other newer hotels in the area. Hotel staff were well trained and responsive.
Comment from Hotel Management
Jul 17, 2017 by Management, Hotel Management
We apologize for not meeting your expectations. Your review will be discussed with the rest of the staff to help ensure that we give our customers a great experience while here at our hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Nice place to stay

Posted Jun 29, 2017
Pros: Room, bed, bathroom, TV, parking close to room
Cons: Outdoor pool area simple and not impressive
Location: Wineries and downtown very close
Checked in at midnight after late arrival and was promptly checked in by front desk staff. King bed room at the end of the 1st floor hall was clean and very comfortable for our 2 night stay. Pool area was quite small so we did not use it. However, during the day, there was fresh popcorn and hot cookies available in the front desk area (nice touch). Only negative all weekend was a really weird smell on the entire 1st floor during the day, was quite strong on the morning of check out. Did not complain since we were leaving and didn't want to make a big deal but I thought it was very weird. Otherwise, all good!
Comment from Hotel Management
Jun 29, 2017 by Management, Hotel Management
Thank you for taking the time to write your review about the Best Western Plus Fredericksburg. On behalf of the entire staff we would like to say "Thank you" for choosing our hotel for your lodging needs. We take pride in giving our guest superior customer service. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Duncanville, Texas

Everything about our experience was excellent!

Posted May 23, 2017
Pros: We loved everything about this hotel. Our room was clean and comfy and enjoyed the friendly staff!
Cons: They are in the process of updating the hotel and rooms and it will be even better!
Location: Close to shopping & museums. We loved climbing Enchanted Rock, seeing Old Tunnel Bat Emergence, visiting several museums and of course...shopping!!!
Our room was comfortable and reasonably priced as well as close to everything we wanted to do and see while visiting! Check in was easy and quick and the staff was so nice and helpful. The breakfast was included and offered eggs, sausage, biscuits/gravy, waffles, cereal, fruit, etc... We loved sitting on the porch in rocking chairs to relax a couple of times. They offered free popcorn, fresh cookies, hot coffee and even a beer if you wanted daily. It was too cool to enjoy the pool, but would love it in the summer. We loved our experience and would recommend this hotel while visiting Fredericksburg!!!
Comment from Hotel Management
May 24, 2017 by Management, Hotel Management
Thank you for choosing the Best Western Plus Fredericksburg for your lodging needs. We hope to see you again soon!
5 out of 5
by Julie

Great hotel

Posted May 20, 2017 on Hotels
Great hotel, one of the better ones I've stayed at. Great (Texas) decor, clean (nice laminate floors in the room, nice furniture) , comfortable beds, rocking chairs along the veranda out front. If I had only one suggestion it would be make it more obvious that there's a pool. We didn't even see it until the next morning before checking out. Very visible from the breakfast room, but by then it was to late to enjoy it. Fredericksburg is a great little town too.
Comment from Hotel Management
May 24, 2017
Thank you for choosing the Best Western Plus Fredericksburg for your lodging needs. We hope to see you again soon!
5 out of 5
by A verified traveler

Posted May 11, 2017 on Hotels
Comment from Hotel Management
May 16, 2017
Thank you for choosing the Best Western Plus Fredericksburg for your lodging needs. Management
4 out of 5
by Everett

Posted May 11, 2017 on Hotels
Comment from Hotel Management
May 17, 2017
Thank you for choosing the Best Western Plus Fredericksburg for your lodging needs.
5 out of 5
by nadia

Frank great service.

Posted May 10, 2017 on Hotels
Frank rescued my laptop and hand delivered it to UPS for shipment. I received it on time for work return and appreciate the help!
Comment from Hotel Management
May 16, 2017
Thank you for choosing the Best Western Plus Fredericksburg for your lodging needs. Management
3 out of 5
by jana

Gross!

Posted May 10, 2017 on Hotels
The bathroom was disgusting. From the toothpaste and spots on the mirror to the urine on the toilet rim and hair in the tub. The mattress was incredibly hard...like sleeping on a floor.
Comment from Hotel Management
May 16, 2017
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
4 out of 5
by A verified traveler

Posted May 10, 2017
Pros: Very clean and pleasant staff
Cons: Atmosphere
While the hotel was clean and comfortable I had never been in a hotel that sad and depressing, there was not one photo or painting on the walls and the atmosphere was gloomy
Comment from Hotel Management
May 11, 2017 by Management, Hotel Management
Thank you for choosing the Best Western Plus Fredericksburg for your lodging needs.