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Staff was completely rude. I attempted to cancel and they would not reimburse me. I asked to check in early and was denied. I waited until 3 and tried again when they still said my room was unavailable but I saw multiple other families check in. The staff was very rude and offered no accommodation for me while I waited to check in well after three PM which forced me to leave and go to another hotel because I needed a shower and to prepare for a wedding. Terrible. Awful and I don’t wish this service on anyone.
Melinda,Thank you for taking the time to leave us a review. We are pleased to hear you enjoyed your stay and look forward to serving you in the future.
Brockman,Thank you for taking the time to leave us a review. We are pleased to hear you enjoyed your stay and look forward to serving you in the future.
4/10 Poor
Francine, Fountain Hills
Traveled with partner
Apr 12, 2024
The hotel said our room's air-conditioner was out and moved us to another hotel, the Sunday Inn. Although the price was comparable, we don't know if the room quality was.
Philip,Thank you for taking the time to leave us a review. We are pleased to hear you enjoyed your stay and look forward to serving you in the future.
8/10 Good
Sandra
Traveled with family
Apr 9, 2024
Disliked: Cleanliness
Rates charged for the eclipse were exhorbitant as expected. The facility was a slightly revamped motel at a convenient riverside location. Should have been cleaner and the shower was tepid early in the morning
Sandra
Stayed 2 nights in Apr 2024
Response from Hotel Staff on Apr 16, 2024
Sandra,Thank you for taking the time to leave us a review. We are pleased to hear you enjoyed your stay and look forward to serving you in the future.
Very picturesque, although busy not overly crowded, good use of space/property, relaxing, close to downtown so could easily walk to restaurants/shops
joel
Stayed 2 nights in Apr 2024
Response from Hotel Staff on Apr 16, 2024
Joel,Thank you for taking the time to leave us a review. We are pleased to hear you enjoyed your stay and look forward to serving you in the future.
6/10 Okay
Linda
Traveled with partner
Apr 7, 2024
Liked: Staff & service
It’s a hard property for me to review.
Positives: front desk people were excellent, friendly and helpful. The pool area was very pleasant and well maintained. The location was excellent, easy to walk to downtown.
Negatives: the rooms were tired and could have been cleaner. The towels need replacing.
I probably would not stay here again.
Robert J,Thank you for taking the time to leave us a review. We are pleased to hear you enjoyed your stay and look forward to serving you in the future.
8/10 Good
Monica
Apr 1, 2024
Liked: Cleanliness, amenities
Great location. Nice room. Clean. Facilities with heated pool, hot tub, fire pit very nice.
Would stay here again.
Monica
Stayed 1 night in Mar 2024
Response from Hotel Staff on Apr 16, 2024
Monica,Thank you for taking the time to leave us a review. We are pleased to hear you enjoyed your stay and look forward to serving you in the future.
Horatiu,Thank you for taking the time to leave us a review. We are pleased to hear you enjoyed your stay and look forward to serving you in the future.
Fredericksburg Inn and Suites is a very comfortable hotel with a wonderful pool area. Comfortable loungers and great outdoor sitting areas with fireplace and TV!
Mike
Stayed 1 night in Mar 2024
Response from Hotel Staff on Apr 16, 2024
Mike,Thank you for taking the time to leave us a review. We are pleased to hear you enjoyed your stay and look forward to serving you in the future.
Nice people
Good breakfast
Grounds are kept nicely
Rooms are basic with small refrig and microwave
Lisa
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 26, 2024
We're happy to hear you enjoyed your stay. We look forward to seeing you again in the future.Regards, Fredericksburg Inn & Suites
8/10 Good
Artemio
Mar 25, 2024
Artemio
Stayed 2 nights in Mar 2024
Response from Hotel Staff on Apr 16, 2024
Artemio,Thank you for taking the time to leave us a review. We are pleased to hear you enjoyed your stay and look forward to serving you in the future.
The pool area and outdoors areas here are fabulous. Our room - not so much. Couch uncomfortable and the shower door didn't work well. Also, issues with soap and shampoo dispensers.
Debbie
Stayed 1 night in Mar 2024
Response from Hotel Staff on Apr 16, 2024
Debbie,Thank you for taking the time to leave us a review. We are pleased to hear you enjoyed your stay and look forward to serving you in the future.
Great location, I loved that it was tucked away. I will definitely be back.
Matthew
Stayed 2 nights in Mar 2024
Response from Hotel Staff on Mar 26, 2024
Matthew,Thank you for taking the time to leave us a review. We are pleased to hear you enjoyed your stay and look forward to serving you in the future.
I liked the location, the grounds, breakfast and size the of the rooms but they need to upgrade the rooms with better beds, decor and bathroom fixtures.
Kristy
Stayed 1 night in Mar 2024
Response from Hotel Staff on Mar 26, 2024
Kristy,Thank you for taking the time to leave us a review. We are pleased to hear you enjoyed your stay and look forward to serving you in the future.
very convenient to downtown Fredericksburg and all their fun shops. Lots of greenery and right on the river. Older hotel with some wear and tear, but clean and comfortable
Christie
Stayed 1 night in Mar 2024
Response from Hotel Staff on Mar 26, 2024
Christie,Thank you for taking the time to leave us a review. We are pleased to hear you enjoyed your stay and look forward to serving you in the future.
Very rundown, they need to do some major work on the property. Staff was unhelpful when requesting items (extra towels/toilet paper) for our room. Will never stay here again.
Katherine
Stayed 2 nights in Mar 2024
Response from Hotel Staff on Mar 26, 2024
Katherine,Thank you for taking the time to leave us a review. We are sorry to hear that you were unhappy with your stay. We do take every evaluation very seriously, learn from our mistakes and try to correct the problem going forward. Please accept our sincerest apologies. We hope you will give us a chance to better serve you in the future.
So incredibly comfortable at a decent price and only 1 block from the Main Street (museums, restaurants, entertainment). And great full breakfast, coffee/tea 24 hours!
Rodney
Stayed 2 nights in Mar 2024
Response from Hotel Staff on Mar 26, 2024
Rodney,Thank you for taking the time to leave us a review. We are pleased to hear you enjoyed your stay and look forward to serving you in the future.
Great location and friendly service, with lovely outdoor set up.
Tracy
Stayed 1 night in Mar 2024
Response from Hotel Staff on Mar 26, 2024
Tracy,Thank you for taking the time to leave us a review. We are pleased to hear you enjoyed your stay and look forward to serving you in the future.
6/10 Okay
Paulina
Traveled with partner
Mar 17, 2024
Liked: Staff & service
Disliked: Cleanliness
Great staff and location. Need a serious improvement regarding cleanliness!!
Paulina
Stayed 2 nights in Mar 2024
Response from Hotel Staff on Mar 26, 2024
Paulina,Thank you for taking the time to leave us a review. We are sorry to hear that you were unhappy with your stay. We do take every evaluation very seriously, learn from our mistakes and try to correct the problem going forward. Please accept our sincerest apologies. We hope you will give us a chance to better serve you in the future.
Lonnie the front desk agent was so very pleasant, informative, and knew the area around. I've not come across someone with his positive attitude in a while. The hotel is quite lucky to have such front desk service . When I checked out front desk staff did a good job. Thanks Fredricksburg Inn & Suites!! Our first time ever in German Town! Hopefully not our last.
Shelley
Stayed 1 night in Mar 2024
Response from Hotel Staff on Mar 26, 2024
Shelley,Thank you for taking the time to leave us a review. We are pleased to hear you enjoyed your stay and look forward to serving you in the future.
Friendly staff everything was close by walking distance lots of great places to walk to eat and place was like the first time we first came to the hotel good breakfast food and great cleaning services
Trey
Stayed 6 nights in Mar 2024
Response from Hotel Staff on Mar 26, 2024
Trey,Thank you for taking the time to leave us a review. We are pleased to hear you enjoyed your stay and look forward to serving you in the future.
Alejandro,Thank you for taking the time to leave us a review. We are pleased to hear you enjoyed your stay and look forward to serving you in the future.
This was a great stay. The hotel is one block from Main Street shopping. There’s no parking near the shops so it’s easy to park at the hotel and just walk. Full breakfast in the mornings. Great heated pool with hot tub next to a separate volleyball pool. Ping pong table. Outdoor TV. Fire pit away from the pool with the view of a nice creek on the property. Beautiful views. Totally updated motel with plantation shutters on windows and ambient lighting. Comfortable beds with soft pillows and comforters. Highly recommend. Also have wine and snacks available for purchase when you’re relaxing by the pool. Very friendly staff.
Jaime
Stayed 1 night in Mar 2024
Response from Hotel Staff on Mar 26, 2024
Jaime,Thank you for your kind words, the five-star rating, and more importantly, being our guest at the Fredericksburg Inn & Suites. We work hard to ensure that every guest has an excellent stay with us and are very happy to hear our staff left a good impression on you. We look forward to serving you again in the future.
Property was beautiful and well kept, the pools were clean and in good condition, the linens in the room were fresh and clean. The front desk attendant, Sharon, was helpful and polite. I plan on staying here in the winter to see the town near Christmas.
Matthew
Stayed 1 night in Mar 2024
Response from Hotel Staff on Mar 26, 2024
Matthew,Thank you for taking the time to leave us a review. We are pleased to hear you enjoyed your stay and look forward to serving you in the future.
It was a great location, walking distance to main street. The breakfast was delicious. The grounds very clean and well maintained. All staff very friendly.
Rhonda
Stayed 3 nights in Mar 2024
Response from Hotel Staff on Mar 26, 2024
Rhonda,Thank you for taking the time to leave us a review. We are pleased to hear you enjoyed your stay and look forward to serving you in the future.
Very confortable quiet very close to main street , breakfast was very good. I would stay there again.
Luis Noel
Stayed 1 night in Mar 2024
Response from Hotel Staff on Mar 26, 2024
Luis Noel,Thank you for taking the time to leave us a review. We are pleased to hear you enjoyed your stay and look forward to serving you in the future.
We always have a great stay here. Nice people. Nice place.
Matthew Peter
Stayed 2 nights in Mar 2024
Response from Hotel Staff on Mar 26, 2024
Matthew Peter,Thank you for taking the time to leave us a review. We are pleased to hear you enjoyed your stay and look forward to serving you in the future.
8/10 Good
Viviana
Mar 13, 2024
Liked: Cleanliness, staff & service
Viviana
Stayed 1 night in Mar 2024
Response from Hotel Staff on Mar 26, 2024
Viviana,Thank you for taking the time to leave us a review. We appreciate all our guests and if there is anything we can do to make your next stay memorable please let us know.
10/10 Excellent
Craig D.
Mar 12, 2024
Craig D.
Stayed 2 nights in Mar 2024
Response from Hotel Staff on Apr 16, 2024
Craig D,Thank you for taking the time to leave us a review. We are pleased to hear you enjoyed your stay and look forward to serving you in the future.