Seasonal outdoor pool, open 10 AM to 10 PM, pool umbrellas, sun loungers
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Reviews of Holiday Inn Express & Suites Fredericksburg, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Fredericksburg, an IHG Hotel
500 S Washington St, Fredericksburg, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 463 out of 704 reviews" "
Rating 8 - Good. 153 out of 704 reviews" "
Rating 6 - Okay. 55 out of 704 reviews" "
Rating 4 - Poor. 20 out of 704 reviews" "
Rating 2 - Terrible. 13 out of 704 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

RICK

Traveled with family
Hair on the bathroom floor. No bag for used clothes.
Stayed 1 night in Apr 2024

10/10 Excellent

Julie, Dewey

Helpful staff and fantastic location. Nice stay. Would hesitate to stay here again.
Stayed 2 nights in Apr 2024

8/10 Good

janet

I frequent Holiday Inn Express when I travel. Experiences have always been positive. This one had an excellent breakfast. The service staff was hard working and pleasant.
Stayed 1 night in Apr 2024

10/10 Excellent

Kathie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The swimming pool area is fabulous! The room is very clean and quiet!
Stayed 1 night in Apr 2024
Response from . on Apr 15, 2024
Dear Kathie,We are delighted to hear you had a wonderful stay with us. We will pass on the praise to our team and look forward to welcoming you back in the near future.Victor MorgenrothGeneral Manager

6/10 Okay

stephen

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from . on Apr 15, 2024
Dear stephen,Thank you for the review of our hotel. We are sorry for the inconvenience you had with your room. We have taken this up with our team and we are working to insure this does not happen again. We sincerely apologize for not living up to your expectations. We value your business, and please give us another opportunity to restore a favorable impression the next time you are in this area.Regards,Victor MorgenrothGeneral Manager

10/10 Excellent

michael J

Traveled with partner
Liked: Staff & service, property conditions & facilities
Enjoyed our stay. The room was very comfortable and very clean, the king bed was just right for me a little firm but also cushy and very comfortable. We would certainly recommend this hotel.
Stayed 1 night in Apr 2024
Response from . on Apr 10, 2024
Dear Michael J,We are delighted to hear you had a wonderful stay with us. We will pass on the praise to our team and look forward to welcoming you back in the near future.Victor MorgenrothGeneral Manager

8/10 Good

Alejandro, El Paso

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Not the best but a solid hotel, it’s clean and quiet for good sleep. The best thing is location, walkable distance to main streets of town, will definitely consider coming back, thanks.
Stayed 1 night in Apr 2024
Response from . on Apr 10, 2024
Dear Alejandro,We are delighted to hear you had a wonderful stay with us. We will pass on the praise to our team and look forward to welcoming you back in the near future.Victor MorgenrothGeneral Manager

8/10 Good

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very quiet room. Clean.
Stayed 1 night in Apr 2024
Response from . on Apr 10, 2024
Dear Alan,We are delighted to hear you had a wonderful stay with us. We will pass on the praise to our team and look forward to welcoming you back in the near future.Victor MorgenrothGeneral Manager

10/10 Excellent

Mark

Traveled with partner
Beautiful pool
Stayed 1 night in Apr 2024
Response from . on Apr 10, 2024
Dear Mark,We are delighted to hear you had a wonderful stay with us. We will pass on the praise to our team and look forward to welcoming you back in the near future.Victor MorgenrothGeneral Manager

6/10 Okay

Gayla

Traveled with family
No room service! We were out of the room all day and no one ever showed up. We were told housekeeping would not come in if we were in the room, which we were not. The refrigerator door was dirty and around the floor of it was built up dust and debris. The wall had a large area that looked like some one splashed a beverage on it and the curtain had a very large stain on it.
Stayed 2 nights in Apr 2024
Response from . on Apr 15, 2024
Dear Gayla,Thank you for the review of our hotel. We are sorry for the inconvenience you had with your room. We have taken this up with our team and we are working to insure this does not happen again. We sincerely apologize for not living up to your expectations. We value your business, and please give us another opportunity to restore a favorable impression the next time you are in this area.Regards,Victor MorgenrothGeneral Manager

10/10 Excellent

Charbel, Winter Haven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from . on Mar 17, 2024
Dear Charbel,We are delighted to hear you had a wonderful stay with us. We will pass on the praise to our team and look forward to welcoming you back in the near future.Victor MorgenrothGeneral Manager

10/10 Excellent

Alexis, Austin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great for families
Stayed 1 night in Mar 2024
Response from . on Mar 12, 2024
Dear Alexis,We are delighted to hear you had a wonderful stay with us. We will pass on the praise to our team and look forward to welcoming you back in the near future.Victor MorgenrothGeneral Manager

10/10 Excellent

Darrell

Stayed 1 night in Feb 2024
Response from . on Apr 11, 2024
Dear Darrell,We are delighted to hear you had a wonderful stay with us. We will pass on the praise to our team and look forward to welcoming you back in the near future.Victor MorgenrothGeneral Manager

10/10 Excellent

Susan

Stayed 2 nights in Feb 2024
Response from . on Apr 11, 2024
Dear Susan,We are delighted to hear you had a wonderful stay with us. We will pass on the praise to our team and look forward to welcoming you back in the near future.Victor MorgenrothGeneral Manager

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking area seemed really crowed. Other than that everything else was great. Will stay again when im back down that way.
Stayed 1 night in Feb 2024
Response from . on Feb 26, 2024
Dear Robert,We are delighted to hear you had a wonderful stay with us. We will pass on the praise to our team and look forward to welcoming you back in the near future.Victor MorgenrothGeneral Manager

10/10 Excellent

Rene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best over all
Stayed 1 night in Feb 2024
Response from . on Feb 26, 2024
Dear Rene,We are delighted to hear you had a wonderful stay with us. We will pass on the praise to our team and look forward to welcoming you back in the near future.Victor MorgenrothGeneral Manager

4/10 Poor

Chad

Stayed 2 nights in Feb 2024
Response from . on Apr 15, 2024
Dear Chad,Thank you for the review of our hotel. We are sorry for the inconvenience you had with your room. We have taken this up with our team and we are working to insure this does not happen again. We sincerely apologize for not living up to your expectations. We value your business, and please give us another opportunity to restore a favorable impression the next time you are in this area.Regards,Victor MorgenrothGeneral Manager

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from . on Feb 26, 2024
Dear Jennifer,We are delighted to hear you had a wonderful stay with us. We will pass on the praise to our team and look forward to welcoming you back in the near future.Victor MorgenrothGeneral Manager

10/10 Excellent

Kierra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great for a quick stay!
Stayed 1 night in Dec 2023
Response from . on Jan 17, 2024
Dear Kierra,We are delighted to hear you had a wonderful stay with us. We will pass on the praise to our team and look forward to welcoming you back in the near future.Victor MorgenrothGeneral Manager

10/10 Excellent

Janie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from . on Jan 9, 2024
Dear Janie,We are delighted to hear you had a wonderful stay with us. We will pass on the praise to our team and look forward to welcoming you back in the near future.Victor MorgenrothGeneral Manager

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Main St. Good breakfast. Great pool area. Friendly employees. Room was spacious and pretty clean. Only complaint/suggestion is I wish they would use biodegradeable materials for breakfast plates/cutlery and have recycling available. I did appreciate the refillable toiletries as opposed to the travel sized.
Stayed 2 nights in Dec 2023
Response from . on Jan 9, 2024
Dear Amy,We are delighted to hear you had a wonderful stay with us. We will pass on the praise to our team and look forward to welcoming you back in the near future.Victor MorgenrothGeneral Manager

10/10 Excellent

Joe

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility, friendly professional staff, room is awesome! Rooms are very clean and spacious with everything you'll need for a very pleasant stay. Parking a bit tricky but no big deal once you understand how the parking lot is arranged. Keep up great work folks.
Stayed 1 night in Dec 2023
Response from . on Dec 29, 2023
Dear Joe,We are delighted to hear you had a wonderful stay with us. We will pass on the praise to our team and look forward to welcoming you back in the near future.Victor MorgenrothGeneral Manager

8/10 Good

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from . on Dec 29, 2023
Dear Deanna,We are delighted to hear you had a wonderful stay with us. We will pass on the praise to our team and look forward to welcoming you back in the near future.Victor MorgenrothGeneral Manager

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the Jacuzzi did not work.
Stayed 2 nights in Dec 2023
Response from . on Dec 21, 2023
Dear Michael,We are delighted to hear you had a wonderful stay with us. We will pass on the praise to our team and look forward to welcoming you back in the near future.Victor MorgenrothGeneral Manager

8/10 Good

Robbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe
Stayed 2 nights in Dec 2023
Response from . on Dec 18, 2023
Dear Robbie,We are delighted to hear you had a wonderful stay with us. We will pass on the praise to our team and look forward to welcoming you back in the near future.Victor MorgenrothGeneral Manager

10/10 Excellent

Denise

Stayed 1 night in Dec 2023
Response from . on Dec 17, 2023
Dear Denise,We are delighted to hear you had a wonderful stay with us. We will pass on the praise to our team and look forward to welcoming you back in the near future.Victor MorgenrothGeneral Manager

10/10 Excellent

Maryann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The window in room 118 needs to have blinds and/or tinted because there’s too much light coming through at night. The water for taking a shower needs pressure increased. Seems like the water just trickled all during the entire shower.
Stayed 2 nights in Nov 2023
Response from . on Dec 17, 2023
Dear Maryann,We are delighted to hear you had a wonderful stay with us. We will pass on the praise to our team and look forward to welcoming you back in the near future.Victor MorgenrothGeneral Manager

10/10 Excellent

Tonie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean. Well kept. Great lobby area with ample seating for breakfast or a nightcap. Nice little commissary shop with snacks and drinks. Beautiful pool with waterfalls and a slide. Room was clean. Keurig machine in the room. Microwave and small fridge. Friendly staff. Balcony rooms available. Highly recommend.
Stayed 3 nights in Nov 2023
Response from . on Dec 17, 2023
Dear Tonie,We are delighted to hear you had a wonderful stay with us. We will pass on the praise to our team and look forward to welcoming you back in the near future.Victor MorgenrothGeneral Manager

10/10 Excellent

Nikhil

Liked: Cleanliness, staff & service, property conditions & facilities
A nice property. Clean and tidy. Check in experience was smooth. They provided the extra bath towels and pillows promptly.
Stayed 1 night in Nov 2023
Response from . on Nov 21, 2023
Dear Nikhil,We are delighted to hear you had a wonderful stay with us. We will pass on the praise to our team and look forward to welcoming you back in the near future.Victor MorgenrothGeneral Manager

10/10 Excellent

colin

Stayed 1 night in Nov 2023
Response from . on Nov 20, 2023
Dear colin,We are delighted to hear you had a wonderful stay with us. We will pass on the praise to our team and look forward to welcoming you back in the near future.Victor MorgenrothGeneral Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from . on Nov 20, 2023
Dear Robert,We are delighted to hear you had a wonderful stay with us. We will pass on the praise to our team and look forward to welcoming you back in the near future.Victor MorgenrothGeneral Manager

6/10 Okay

Edward P

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from . on Nov 20, 2023
Dear Edward P,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express REDERICKSBURG.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely,Victor MorgenrothGeneral Manager

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Location, quiet, clean..and a GREAT breakfast!
Stayed 1 night in Nov 2023
Response from . on Nov 6, 2023
Dear Leslie,We are delighted to hear you had a wonderful stay with us. We will pass on the praise to our team and look forward to welcoming you back in the near future.Victor MorgenrothGeneral Manager

10/10 Excellent

KATRENA, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from . on Nov 6, 2023
Dear Katrena,We are delighted to hear you had a wonderful stay with us. We will pass on the praise to our team and look forward to welcoming you back in the near future.Victor MorgenrothGeneral Manager

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great selection at the breakfast buffet! Pool and hot tub is very clean condition. room was excellent with terrific bed!
Stayed 1 night in Oct 2023
Response from . on Oct 23, 2023
Dear Kevin,We are delighted to hear you had a wonderful stay with us. We will pass on the praise to our team and look forward to welcoming you back in the near future.Victor MorgenrothGeneral Manager

8/10 Good

Theresa

Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from . on Oct 24, 2023
Dear Theresa,We are delighted to hear you had a wonderful stay with us. We will pass on the praise to our team and look forward to welcoming you back in the near future.Victor MorgenrothGeneral Manager

10/10 Excellent

Nancy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, friendly staff
Stayed 1 night in Oct 2023
Response from . on Oct 15, 2023
Dear Nancy,We are delighted to hear you had a wonderful stay with us. We will pass on the praise to our team and look forward to welcoming you back in the near future.Victor MorgenrothGeneral Manager

10/10 Excellent

Albert

Business traveler
Liked: Amenities
Wonderful place! Mild odor when first entering the room but it dissipated quickly. Great breakfast and fantastic pool. Definitely a place to stay!
Stayed 1 night in Sep 2023
Response from . on Sep 26, 2023
Dear Albert,We are delighted to hear you had a wonderful stay with us. We will pass on the praise to our team and look forward to welcoming you back in the near future.Victor MorgenrothGeneral Manager

6/10 Okay

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Our room was on backside of elevator- very noisy. The bath faucet was loose. The window curtain could not be closed and the room was on first floor.
Stayed 1 night in Sep 2023
Response from . on Sep 3, 2023
Dear Michael,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express FREDERICKSBURG.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely,Victor Morgenroth General Manager

10/10 Excellent

Michelle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from . on Jul 16, 2023
Dear Michelle,We are delighted to hear you had a wonderful stay with us. We will pass on the praise to our team and look forward to welcoming you back in the near future.Victor MorgenrothGeneral Manager

10/10 Excellent

Marcelle, Edmond

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great pool. Quiet location.
Stayed 2 nights in Jun 2023
Response from . on Jul 5, 2023
Dear Marcelle,We are delighted to hear you had a wonderful stay with us. We will pass on the praise to our team and look forward to welcoming you back in the near future.Victor MorgenrothGeneral Manager

8/10 Good

Amy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from . on Jun 23, 2023
Dear Amy,We are delighted to hear you had a wonderful stay with us. We will pass on the praise to our team and look forward to welcoming you back in the near future.Victor MorgenrothGeneral Manager

10/10 Excellent

Lynne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
fun pool. clean rooms, nice breakfast
Stayed 1 night in Jun 2023
Response from . on Jun 21, 2023
Dear Lynne,We are delighted to hear you had a wonderful stay with us. We will pass on the praise to our team and look forward to welcoming you back in the near future.Victor MorgenrothGeneral Manager

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from . on Jun 20, 2023
Dear Lindsey,We are delighted to hear you had a wonderful stay with us. We will pass on the praise to our team and look forward to welcoming you back in the near future.Victor MorgenrothGeneral Manager

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from . on Jun 20, 2023
Dear Cheryl,We are delighted to hear you had a wonderful stay with us. We will pass on the praise to our team and look forward to welcoming you back in the near future.Victor MorgenrothGeneral Manager

10/10 Excellent

Deborah

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
One of the most amazing pools I’ve seen at a hotel! Two water slides and a waterfall with changing water colors. Absolutely an awesome surprise!!
Stayed 1 night in Jun 2023
Response from . on Jun 14, 2023
Dear Deborah,We are delighted to hear you had a wonderful stay with us. We will pass on the praise to our team and look forward to welcoming you back in the near future.Victor MorgenrothGeneral Manager

10/10 Excellent

Michelle

Stayed 1 night in May 2023
Response from . on Jun 28, 2023
Dear Michelle,We are delighted to hear you had a wonderful stay with us. We will pass on the praise to our team and look forward to welcoming you back in the near future.Victor MorgenrothGeneral Manager

8/10 Good

Lori

Traveled with family
Liked: Staff & service, property conditions & facilities
Good location and easy walk to shopping and dining. Pretty grounds and great breakfast! Hallways and pool a little dirty, but would stay again
Stayed 2 nights in May 2023
Response from . on Jun 4, 2023
Dear Lori,We are delighted to hear you had a wonderful stay with us. We will pass on the praise to our team and look forward to welcoming you back in the near future.Victor MorgenrothGeneral Manager

10/10 Excellent

Sieglinde

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay there.
Stayed 2 nights in May 2023
Response from . on May 31, 2023
Dear Sieglinde,We are delighted to hear you had a wonderful stay with us. We will pass on the praise to our team and look forward to welcoming you back in the near future.Victor MorgenrothGeneral Manager

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent, friendly and accommodating
Stayed 4 nights in May 2023
Response from . on May 31, 2023
Dear Howard,We are delighted to hear you had a wonderful stay with us. We will pass on the praise to our team and look forward to welcoming you back in the near future.Victor MorgenrothGeneral Manager