Lobby sitting area

Reviews of Fredericton Inn

3 out of 5
Fredericton Inn
1315 Regent St, Fredericton, NB

Reviews

8.0

Very Good

Rating 10 - Excellent. 407 out of 1005 reviews" "
Rating 8 - Good. 314 out of 1005 reviews" "
Rating 6 - Okay. 161 out of 1005 reviews" "
Rating 4 - Poor. 80 out of 1005 reviews" "
Rating 2 - Terrible. 43 out of 1005 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Lynne

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 25, 2024
Good day Lynne;Thank you for sharing your feedback with us, we hope to have you stay with us again soon.

10/10 Excellent

Colette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and close to mall and restaurants
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 25, 2024
Good day Colette;Thank you very much for your review, we look forward to your next visit.

6/10 Okay

Tanya

Liked: Cleanliness, staff & service
-
Stayed 1 night in Apr 2024
Response from General Manager on Apr 25, 2024
Hello Tanya;Thank you for choosing our hotel, we hope to have you stay with us again soon.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Was very quiet the first night. The second evening therr were a bunch of children playing hockey in the hallway hitting others doors and it was very loud
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Good day Cynthia;Thank you very much for your review. Our apologies that your your second night was not as quiet as your first. We hope to have you stay with us again soon.

6/10 Okay

Keith, Kentville

Disliked: Cleanliness, property conditions & facilities
Older room with old furniture. We were nervous sitting in the chairs.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Hello Keith;Thank you for visiting our hotel, we will have our maintenance team look at the chairs you have mentioned.We do have some exciting upgrades happening at our property this year and look forward to your return.

8/10 Good

Luc

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman at the front desk was extremely friendly and courteous.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Hello Luc;Thank you for the kind words regarding our front desk staff member. We look forward to your return.

8/10 Good

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed in this hotel twice because of its price, location, and convenience. We love being right next to the Regent Mall and close to the Trans-Canada Highway. We also like being close but not too close to downtown. The rooms seem to be recently renovated and are very clean. The staff is also friendly and helpful . This past time we stayed, we noted that the bed was very hard. But it was manageable. The toilet in room 207 runs on and off all the time. But we will probably continue to choose the Fredericton Inn because of the many positives.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Hello Timothy;Thank you very much for your review, we are excited to have you stay with us again soon.

8/10 Good

Raylanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Good day Raylanda;Thank you for being our guest, we hope to see you again soon.

4/10 Poor

Nicole

Business traveler
Liked: Staff & service
Disliked: Cleanliness
The main area of the hotel was very clean, but my room (260) was not very clean, very stained carpet, debris left on the carpet. Garbage cans, recycling bins had garbage in them (abc gum and candy bar wrapping). I slept with my clothes on with no blankets as I felt the bed had not been fully changed as there was a smell of cologne in the bed. I got in late and was leaving early the next AM so didn't have the energy to get another room.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 17, 2024
Hello Nicole,Thank you for taking the time to share your feedback with us. I am truly sorry that you experienced these issues during your stay. This is certainly not the experience we like to provide to our guests. I can assure you that we hold ourselves to high standards, it is unfortunate that we failed to provide that high quality stay for you. We will be following up with our housekeeping department and strive to provide a better experience for our guests.

4/10 Poor

Geraldine

Disliked: Cleanliness, property conditions & facilities
In refurb. Reception showed massive signs of wear. Noisy in the morning, with drilling in main area. Our room was quiet but had black mould and severe condensation problem at the windows so I complained. One staff was very competent and changed our room but the others seemed not to understand. The new room was much better but had long black hair on floor or bathroom, shelf and toilet were not fixed straight. The pillows were horrible. The place needs a lot more care and attention.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 17, 2024
Hello Geraldine;Thank you very much for sharing your valuable feedback with us. Our apologies that your stay was not a comfortable one. we will be following up with both our housekeeping and front desk teams. We do have some great updates coming to our property this year and look forward to your return.

8/10 Good

Jingya

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a good experience. The only negative was the slow internet.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 17, 2024
Good day Jingya;Thank you very much for being our guest, our apologies that the internet connection was slow during your visit. We look forward to your next visit to Fredericton.

8/10 Good

Chelsea

Liked: Staff & service, amenities
Fairly good stay for the price. Nothing fancy but check-in was easy and the staff were friendly and helpful. Had a good breakfast in the restaurant. Would stay again!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Hello Chelsea;Thank you for being our guest, we look forward to your return.

6/10 Okay

adrian

Traveled with family
Liked: Cleanliness, staff & service, amenities
the beds where very comfortable and easy location to shopping and eating out.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Good day adrian;Thank you for sharing with us that your bed was comfortable and that our location worked well during your stay. We hope to have you stay with us again soon.

10/10 Excellent

ada

Traveled with partner
Liked: Amenities
Everything was in one place. Never had to leave the building
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 15, 2024
Good day ada;Thank you very much for choosing our hotel, we are very happy that you enjoyed your stay. We look forward to your return.

10/10 Excellent

Kimberley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booking through Expedia was cheaper than booking directly with the hotel, and all was smooth. The staff seemed to go the extra length to ensure we were happy and well informed about the property. Our key card stopped working (twice), but they ran a new key care up to our room so we didn’t have to go back down again. We appreciated that. They also gave us breakfast vouchers when they found out we were parents staying with our team (the team got breakfast vouchers). The room was clean and beds were VERY comfortable. The bathroom was a bit dated, but very clean and everything worked, so it was no issue. The pool and hot tub area were a bonus that the kids enjoyed. I would stay here again.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 15, 2024
Hello Kimberley;Thank you very much for your excellent review, we are excited to have you stay with us again soon.

4/10 Poor

Julie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I appreciated the location of this property as it was close to medical facilities and other areas of interest. However, the furniture and overall condition of the rooms was terrible. I booked a deluxe room and was really disappointed. I voiced my concern and was kindly switched to another room in much better condition. A big shout out to Sean who went above and beyond to ensure that my stay was comfortable.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Hello Julie;Thank you for being our guest and sharing your feed back with us. We will share your kind words with Sean about his excellent service. We do have some exciting upgrades coming to our property this year, we hope to have you stay with us again soon.

6/10 Okay

Brynna

Traveled with family and small children, Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I love staying at this hotel but I was a bit disappointed with the bath room while I was there. The room they gave me had a dirty tub and when I tried to shower the shower head was caked in hard water build up and it made the water spray all over and was just not a good experience for a 3 day stay. Other then that I enjoyed my stay
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 12, 2024
Hello Brynna;Our apologies that the bathroom in your guest room was not cleaned to the high standard we pride ourselves on. Thank you very much for sharing your valuable feedback with us, we will follow up with our maintenance and housekeeping teams.

8/10 Good

Raed

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
Staff was amazing and helpful. The bathroom was really old it needs renovating. The drains were almost stumped and the bathtub and toilet seat were flaking and peeling. The kids enjoyed the pool and we enjoyed the hot tub!
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 11, 2024
Hello Raed;Thank you very much for the very kind words about our hardworking staff. Our maintenance team will be informed of your helpful feedback regarding the bathroom. We look forward to your next stay.

6/10 Okay

KATHY

Traveled with family
Disliked: Staff & service
We were there for 2 nights we put sign out first do not disturb as we were getting ready for the day after we left we turned to please clean room we were gone for hours and when we returned no one had even given us clean towels we called front desk wanting some towels we then went out and still when we came back still no towels and had to call again needless to say never cleaned room but after 2nd call did bring towels
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 11, 2024
Good day Kathy;Our apologies that your service experience was not at the high standard that our hotel is known for. We will share your concerns with our housekeeping and front desk teams and strive to provide a better experience.

4/10 Poor

Andrew

It’s old out of Date. Room I stayed in was non Smoking. It reeked of smoke. Shower had scum around it and there was ext to no water flow.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Good day Andrew;Our apologies that your stay was not a comfortable one, we will review your concerns with our housekeeping and maintenance teams. We hope that you will try our hotel again.

8/10 Good

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well appointed rooms!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Hello Sharon;Thank you for choosing our hotel, we hope to have you stay with us again soon.

8/10 Good

Greg

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathtub would fill with water during a shower and would slowly drain. There would be water up to our ankles.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 10, 2024
Hello Greg;Thank you for sharing your feedback with us, we will have our maintenance department look into the bath tub drainage in the room you stayed in. We look forward to your next visit.

10/10 Excellent

Locklin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Hello Locklin;Thank you for choosing our hotel, we look forward to your return.

8/10 Good

Mike

Decent place. Didn’t go to the pool. Ice machine is broken
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Hello Mike;Thank you for choosing our hotel, we will have our maintenance team look into the ice machine. We hope to have you stay with us again soon.

6/10 Okay

Jen

Traveled with partner
The bathrooms had mold in them and the shower curtain was old stained and torn. I had to downgrade my room as well because they messed up our reservation and couldn’t put us side by side in the rooms we originally booked . We called to confirm that the rooms were side by side right after we booked and was told yes they were . But we’re not.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Hello Jen;Thank you for sharing your concerns with us, we will review your feedback with our housekeeping and maintenance teams. We hope that you will try our hotel again.

2/10 Terrible

Donna

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
After traveling for 13 hours we were very exhausted and needed a good rest. Unfortunately, this was not the case. We had a family who was in a domestic dispute across the hall from us. Starting around 11pm and going past 12am. Yelling and slamming doors. Screaming about drugs and cops. Kids crying and running up and down the hallway. Looked like several occupants that were in the building were sketchy. After actually spending the night.....we checked out with a late checkout needing the extra rest. Talbot, who checked us out, was very professional, and after hearing our experience reduced our payments on the 2 rooms. Would I stay here ever again, NO.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 5, 2024
Hello Donna;We are very sorry to hear that your stay was a difficult one. Our apologies for for experience you had during your visit, we will review your concerns with our management team.

8/10 Good

Denise, kingsley

Stayed 1 night in Mar 2024
Response from General Manager on Apr 25, 2024
Hello Denise;Thank you for being our guest and sharing your feedback with us.

10/10 Excellent

Denise, kingsley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Apr 5, 2024
Good day Denise;Thank you very much for the great review and being our our guest.

4/10 Poor

Sly

Traveled with partner
Disliked: Cleanliness
The management should stay at there own hotel just to see and hear what the maids do while leaving the dead bolts on and slamming the doors all day long. Its really annoying. Kids yelling and running through the halls at night also annoying.
Stayed 6 nights in Mar 2024
Response from General Manager on Apr 5, 2024
Good day Sly;Our apologies that your stay was not a restful one, we appreciate you sharing your feedback with us. We hope to have you try our hotel again.

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Convenient location, clean small room, only inconvenience was i had to go ask for a fridge and microwave
Stayed 1 night in Apr 2024
Response from General manager on Apr 3, 2024
Good day Anthony;Thank you very much for your review, we hope to see you again soon.

8/10 Good

Shelley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining opportunities were appreciates. Didnt like kids running in the halls after 10 at night and it would have been nice for the pool area to be available for adults only before 10.
Stayed 2 nights in Mar 2024
Response from General manager on Apr 1, 2024
Hello Shelley;Thank you for visiting out hotel, our apologies for the noise in the hallway and thank you for your suggestion regarding the pool.

8/10 Good

Jamie

Stayed 1 night in Mar 2024
Response from General Manager on Apr 22, 2024
Good day Jamie;Thank you for choosing our hotel, we hope to have you stay with us again soon.

10/10 Excellent

Jay

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met my expectations
Stayed 1 night in Mar 2024
Response from General manager on Apr 1, 2024
Hello Jay;Thank you very much for the excellent review, we look forward to your return.

8/10 Good

Melissa

Liked: Cleanliness, staff & service
It was nice but just needs some updates.
Stayed 1 night in Mar 2024
Response from General manager on Apr 1, 2024
Hello Melissa;Thank you for your review, we appreciate your feedback. We do have some exciting upgrades planned for our property this year.

8/10 Good

Marie-Sephora

Stayed 1 night in Mar 2024
Response from General Manager on Apr 22, 2024
Hello Marie-Sephora;Thank you for being our guest, we look forward to your next stay.

6/10 Okay

Will

Liked: Staff & service
Its conveniently located in the city, needs updating!
Stayed 1 night in Mar 2024
Response from General manager on Apr 1, 2024
Hello Will;We are very happy that our location was convenient during your visit. We do have upgrades coming to our property this year, we look forward to your return.

2/10 Terrible

Denise, kingsley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General manager on Apr 1, 2024
Hello Denise;Our apologies that your stay was not an enjoyable one.

10/10 Excellent

Michelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and staff were friendly.
Stayed 1 night in Mar 2024
Response from General manager on Mar 25, 2024
Hi Michelle;Thank you very much for choosing our hotel and your wonderful review, we are excited for your next stay.

2/10 Terrible

Faylene

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities
There wasn’t even soap in the bathroom. The staff at the front desk couldn’t be bothered to wait on guests because they were in another room on the phone. Worst of all, they had the evening entertainment tear down after 11 pm, making it impossible to stay asleep. Worst stay I’ve ever had at any inn. Will never be back.
Stayed 1 night in Mar 2024
Response from General manager on Mar 25, 2024
Good day Faylene;Thank you for taking the time to review your concerns with our front desk during departure. We appreciate your feedback, we hope that you will give our hotel another try.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Great area and close to shopping
Stayed 1 night in Mar 2024
Response from General manager on Mar 25, 2024
Good day Donald;We are very happy that our location worked well for your during your most recent visit. We look forward to your next stay.

2/10 Terrible

Denise, kingsley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General manager on Mar 25, 2024
Good day Denise;Our apologies that your stay was not a comfortable one.

6/10 Okay

Rannel

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from General manager on Mar 25, 2024
Hello Rannel;Thank you for choosing our hotel, we look forward to your next visit.

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful Staff and great room. Clean and comfortable. Will definitely return.
Stayed 1 night in Mar 2024
Response from General manager on Mar 25, 2024
Hello Kelley;Thank you very much for your excellent review, we are excited to have you stay with us again soon.

2/10 Terrible

Denise, kingsley

Im very impressed that they took the time to make things right in my room. The cleaning staff she was so polite efficient and friendly even though she had a mess to deal with but sometimes certain people are hired who don't care. it happens it was made right! Alot of respect for ppl working here.
Stayed 2 nights in Mar 2024
Response from General manager on Mar 21, 2024
Hello Denise;We are very happy that we had the opportunity to correct your guest room, we will share your kind feedback with our staff member. Thank you for choosing the the Fredericton Inn.

2/10 Terrible

Denise, kingsley

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ive just had to switch rooms and the new room ive just moved.in had a dirty urine filled.and full of fecal matter pair of panties in a clear plastic bag on top of my storage area where coats hang in the entry way it smells atrocious. Therefore i give the Fredericton inn a large.thumbs down. I have pics as well as a video
Stayed 2 nights in Feb 2024
Response from General manager on Mar 21, 2024
Good day Denise;Our apologies that your room was not correct when you checked in, thank you for taking the time to speak with a member of our management team today. Thank you for choosing the Fredericton Inn.

8/10 Good

Nathaniel

Stayed 1 night in Mar 2024
Response from General Manager on Apr 10, 2024
Hello Nathaniel, Thank you for being our guest, we look forward to your next visit to Fredericton.

8/10 Good

Danny

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Positive...room was clean and staff were reasonably friendly...Negatives...there was a political gathering in the conference room and there was no place to park until after 3:30 p.m., there were a large number children staying at the hotel and we had to go into the hallway twice to ask them to be a little more quiet, a couple of people were in the parking lot smoking marijuana the smoke/smell entered our room through our open window and finally the power in our room went out in the morning at 8:30 a.m....overall a very poor stay and we will not be booking the inn ever again...
Stayed 1 night in Mar 2024
Response from General manager on Mar 21, 2024
Good day, Danny;Our most sincere apologies for the difficulties you had experienced during your most recent visit to our hotel. We will share your helpful feedback with our management team, we hope that you will try our hotel again.

4/10 Poor

Randy

Traveled with family
Disliked: Property conditions & facilities
The thing my wife liked was proximity to a mall. The room was dated, mild on the windows, the toilet was not firmly fixed to the floor. The tv remote did not function properly. Picture was poor. Internet was slow and inconsistent
Stayed 1 night in Mar 2024
Response from General manager on Mar 18, 2024
Good day Randy;Our apologies for the difficulties you had experienced during your stay, we will share your helpful feedback with our team. We hope to have you try our hotel again soon.

8/10 Good

JACINTHE V.

Traveled with pets, Traveled with family
Liked: Cleanliness
Very good
Stayed 1 night in Dec 2023
Response from General manager on Mar 18, 2024
Hello Jaccinthe;Thank you for choosing our hotel, we look forward to your next visit.

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service, property conditions & facilities
No carpets in our room was a big plus!!!
Stayed 1 night in Mar 2024
Response from General manager on Mar 18, 2024
Hello Doreen;We are very happy that you had a good stay at our hotel, thank you for being our guest.