Ratings based on 431 Verified Reviews

3.6 out of 5
67% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from ramsgate england

our ryanair experiance,

Posted Sep 21, 2017
Pros: staff and bedrooms,
Cons: nothing.
Location: i have touched on this above.
dumped by ryanair, so we had to make the best of a bad job, we got on the ferry to sweden with stenna line ship very clean, spent the day wandering around city but would recomend the canal boat trip, both funny and informative, lets get back to denmark and our hotel, in such circumstances as ours youjudge a hotel on what it can do to help you,and, i have been to 46 countries around the world and the staff pulled the stops out to help,one in particular was head and soldiers above the rest and his name was KIM, whilst only working part time he was agenius with the computer,thanks kim.we just filled in our time going to different places of interest, to all the staff. you knew we were in trouble and without doubt you all helped.
Comment from Hotel Management
Sep 25, 2017 by Camilla Frost, Hotel Management
Dear Pat, Thank you for staying with us. Hope to see you again. All the best. Team Jutlandia
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 31, 2017
The hotel staff was very friendly and helpful. The rooms were very clean, although a bit small. The hotel has an excellent breakfast buffet, with a beautiful view of the harbor.
Comment from Hotel Management
Sep 13, 2017 by Camilla Frost, Hotel Management
Dear guest. THANK you :-) You made our day. Best regards, Team Jutlandia
4 out of 5
by James

Posted Jul 18, 2017 on Hotels
Breakfast was exceptionally good
Comment from Hotel Management
Sep 13, 2017 by Camilla, Hotel Management
Dear James, THANK you. You made our day much better :-) Hope to see you again. Best regards Camilla
4 out of 5
by A verified traveler

Good choice!

Posted Dec 5, 2016 on Hotels
A nice hotel with friendly staff and spacious rooms. I had a great view of the harbour and a big balcony. Fair priced mini-bar.
Comment from Hotel Management
Jan 11, 2017 by General Manager, Hotel Management
Dear guest, Thank you for staying with us. A warm welcome back. Yours sincerely, Team Jutlandia
5 out of 5
by A verified traveler

Great location by the lake

Posted Aug 8, 2016 on Hotels
Staff very helpful enjoyed our stay
Comment from Hotel Management
Aug 19, 2016 by General Manager, Hotel Management
Dear guest, Thank you for staying with us. Great to hear you enjoyed your stay. Welcome back. Best regards, Camilla
5 out of 5
by Sergio from Los Angeles

The Spot

Posted Jul 23, 2016 on Hotels
It was great
Comment from Hotel Management
Aug 19, 2016 by General Manager, Hotel Management
Dear Sergio, Thank you for staying with us. And thanks for your positive comment. A warm welcome back. Best regards, Camilla Frost
3 out of 5
by Rune

This traveler left a rating score only Posted Apr 27, 2016 on Hotels
4 out of 5
by David from Vienna, Austria

Basic accomodation...

Posted Nov 2, 2015 on Hotels
Reserved a basic, standard room. Many rooms had been upgraded/renovated, but not this class room. Very basic, but we knew that when we reserved it. Wifi worked well. Breakfast was good. Very convenient to the ferry port. Overall, the room was functional and served its purpose.
Comment from Hotel Management
Jan 16, 2016 by Camilla, Hotel Management
Dear David, Thank you for staying with us and for your feed back. Yes it is correct - we are renovating as fast as we can. However, as we often are busy with a lot of guests - it takes time :-) We hope to see you again. Yours sincerely, Camilla Frost
3 out of 5
by David from Vienna, Austria

I assume the refurbished rooms are nicer...

Posted Aug 17, 2015 on Hotels
To be fair, this room was an economy room, not one of the refurbished rooms. I'm assuming they are newer/nicer. No air conditioning so had to sleep with the windows open (no screens), so had to deal with a few bugs and seagulls screeching. Bed spreads looked very old and suspect cleanliness. Restaurant was good for dinner (didn't do breakfast). Parking is very convenient. Location of hotel is very convenient to the ferry to Gothenburg, Sweden, and to the old district of Frederikshavn. Lots of restaurants and such.
Comment from Hotel Management
Oct 31, 2015 by Camilla, Hotel Management
Dear David, Thank you for staying with us. Yes economy rooms is our lowest standard. Next time you could try our Business Class room - private balcony overlooking the habour :-) Thank you for staying with us. Best regards, Camilla
4 out of 5
by RADHAKRISHNAN from Bangalore

Nice hotel

Posted Jul 5, 2015 on Hotels
Nice hotel located very close to the railway station, ferry & city centre. We had a beautiful view of the harbour from our room. Breakfast and wifi was good. The only problem worth reporting is the toilet fitting were old & the carpet we had was very dirty.
Comment from Hotel Management
Sep 12, 2015 by Camilla, Hotel Management
Dear sir, Thank you for staying with us. Sorry about the carpet - at the moment we are changing all our carpets - so in 3 months time we will be done. Looking forward seeing you again. Best regards, Camilla