Front of property

Reviews of Bains Lodge

3 out of 5
Bains Lodge
31 Old Kimberley Road, Bloemfontein, Free State

Reviews

6.8
Rating 10 - Excellent. 18 out of 70 reviews" "
Rating 8 - Good. 19 out of 70 reviews" "
Rating 6 - Okay. 15 out of 70 reviews" "
Rating 4 - Poor. 8 out of 70 reviews" "
Rating 2 - Terrible. 10 out of 70 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

8/10 Good

GEORGE EDWARD

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
When we arrived no booking was made at the lodge
Stayed 1 night in Jan 2021
Response from Veronique on Feb 1, 2021
Dearest Mr Taljard, I do apologise for your booking that was not on our system. We are in the process of installing fibre, which in the process, makes our internet "dip" now and then, and that caused some of our bookings not to pull thought to our reservations system. I do apologise for that, and hope you still had a pleasant stay at Bains Lodge. We look forward to welcoming you to Bains Lodge again. Kind regards, Veronique

6/10 Okay

GEORGE EDWARD

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Unit was very dirty with spiderwebs in room bathroom was dirty as well
Stayed 1 night in Dec 2020

8/10 Good

Liza

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

2/10 Terrible

HARICHAND

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed
Floor seemed dirty, no rugs, single bed only Too uncomfortable Very disappointing stay
Stayed 1 night in Dec 2020

10/10 Excellent

Rita

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop
Stayed 1 night in Oct 2020
Response from Veronique on Nov 18, 2020
Thank you so much for the 10/10 Henry. Hope you have a fantastic festive season and that we can welcome you back soon. Kind regards, Veronique

10/10 Excellent

Tshepo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Veronique on Nov 18, 2020
Dear Tshepo, Thank you so much for the 10/10 review. We hope to welcome you back soon and that you have a great festive season. Kind regards, Veronique

6/10 Okay

MOHAMMED

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It’s only good enough for a one night en route to Johannesburg. Other than that I would not recommend it to anyone for leisure stays. Too much partying and the cabins needs a complete revamp
Stayed 1 night in Aug 2020
Response from Andre on Oct 9, 2020
Good day. Thank you for your feedback. We will look into your concerns and address accordingly. Kind Regards

8/10 Good

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

8/10 Good

EW

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Nice stopover
Good value but not spectacular. However I am happy with the stay
Stayed 1 night in Jan 2020

8/10 Good

Ntsiki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Jacob Willem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Clean and cozy
Stayed 3 nights in Dec 2019

2/10 Terrible

Deirdré

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Bainslodge Bloemfontein
We had a few places we could choose from in Bloemfontein but decided on this as the photos were stunning and it is close to get on highway to Kimberley. It was boiling hot when we arrived, cabin was closed up, no windows open so took almos 5 hours to actually cool down. When we went to the pool it was green and apparently they are still getting it ready for summer??? Really? If I had not paid yet Inwould have left and booked into another place. The photos were misleading.......
Stayed 1 night in Nov 2019

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay at Bains
Stayed 1 night in Mar 2019
Response from Veronique on Apr 29, 2019
Thank you so much for choosing Bains Lodge. We look very forward to welcoming you back again.

6/10 Okay

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Bains lodge is a beautiful setting and great restaurants to choose from. My bed was comfortable. The bathroom was my problem, the shower floor tiles looks about 20 years old and did not look clean at all. Also the roof of the bathroom was full of mould patches.
Stayed 1 night in Mar 2019
Response from Veronique on Mar 27, 2019
Dear valued guest. Thank you for taking the time to share your experience with the rest of the travelers. I will look into your problem in the bathroom. We look forward to welcoming you back to Bains Lodge to show you improvements. Kind regards, Bains Lodge

6/10 Okay

olivia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Ok place
The apartments smell of dampness and smoke, I think they should be very strict with their "no smoking in rooms policy" that is if they have one. The braai area outside the apartment was nice and the garden around the apartment clean
Stayed 2 nights in Jan 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Beautiful exterior but interior was rather shocking. Extreme mold on bathroom ceiling, toilet was leaking, a hole in one of the duvet covers and hand prints and smears all over the sliding door glass panel. Decent beds to sleep in for one night but overall would not stay again.
Stayed 1 night in Jan 2019

4/10 Poor

Mohammed Z

Liked: Staff & service
Disliked: Property conditions & facilities
Bathroom shower floors broken
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2018
Response from Veronique on Dec 19, 2018
Thank you for your review. We hope to see you again soon. Kind regards, Veronique

10/10 Excellent

Burgert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay in a place that feels like a lodge even though you're in the city. Excellent facilities
Stayed 2 nights in Nov 2018
Response from Veronique on Dec 10, 2018
Thank you very much for your feedback and review of Bains Lodge. We are so pleased you enjoyed your stay. We hope to see you again soon. Kind regards, Veronique

6/10 Okay

Stephen

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2018
Response from Veronique on Nov 14, 2018
Dear Stephen, Thank you for your 3 star rating. We look forward to welcoming you back to Bains Lodge one more time. Kind regards, Veronique

10/10 Excellent

Jacob Willem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Private, homely feeling.
Stayed 4 nights in Oct 2018
Response from Veronique on Oct 24, 2018
Dear Mr Fourie, Thank you for your continued patronage towards Bains Lodge. We are always eager to welcome you back again. Kind regards, Veronique

10/10 Excellent

FRANCOIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Veronique on Oct 24, 2018
Tank you so much for your 5 star rating. We look forward to welcoming you back to Bains Lodge again. Kind regards, Veronique

2/10 Terrible

Verified traveler

Not Happy
Very poor client service, asked for some fresh milk for coffee which took almost 4 hours to arrive. the water system is dangerous, got nasty burns on my back in the shower as it was unable to maintain a steady temperature. I'm sure places like this are required to have thermostatically controlled shower taps so it doesn't happen. will not recommend or stay there again....
Stayed 1 night in Sep 2018

10/10 Excellent

Burgert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Great place with a variety of facilities.
Stayed 1 night in Aug 2018
Response from Veronique on Sep 12, 2018
Thank you so much for staying at Bains Lodge. We look forward to welcoming you back again. Kind regards, Bains Lodge

2/10 Terrible

Helena

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad and dirty
Bad service
Stayed 1 night in Jul 2018
Response from Veronique on Sep 12, 2018
Dear Helena, Thank you for the feedback. I am sorry that your stay was not to your satisfaction. Should you have mentioned your disappointment to staff on duty, we would have tried to resolve any complaints immediately during your visit, and would have loved to rectify any inconvenience caused. It would be our hope that we could welcome you again to show improvements. Kind regards, Bains Lodge

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad
The total complex is getting very tired and needs refurbishment
Stayed 7 nights in Jul 2018
Response from Veronique on Sep 12, 2018
Dear Anon, Thank you for your feedback. We are terribly sorry you did not enjoy your stay. We are most definitely busy with upgrading of our units and grounds, it would be our hope that we could welcome you again to show improvements. Kind regards, Bains Lodge

4/10 Poor

Kgaogelo

Disliked: Property conditions & facilities, room comfort
Do not sleep there!
This place is too noisy until 23:00. The noise is coming from people speaking outside and music. In the morning the staff is talking loudly proclaiming n the morning while you're sleeping. The lodges reception is very convincing. You'll get the shock of your life when get to your room. The money charged is a rip off compared to the state of the lodge.
Stayed 1 night in Jun 2018

6/10 Okay

Sid

When travelling one needs a two prong plug for charging cellphones - this facility was not available. There was no hanging place in the bathroom for towels etc
Response from Veronique on May 3, 2018
Dearest Sid, Thank you for bringing these issues that overshadowed your stay with us, and made your stay not as memorable as we always strive. I will definitely look into the two prong plug issue, as we also keep extra at the reception for our guests, as they get stolen quite often, and also the towels, that we need to look into. Kind regards, Veronique

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Veronique on Apr 3, 2018
Thank you for your 4 star review. We look forward to welcoming you back again soon.

6/10 Okay

Jacob Willem

Disliked: Cleanliness, property conditions & facilities
Cabin 3
I love staying at Bains game lodge especially in the Wooden Cabins, very relax and homely feeling. But Avoid staying in Cabin 3, need a refit example the door is old and there is a massive ant infestation inside. every morning the floor is covered in ants. It is the only cabin that is like that, the rest is perfect.
Stayed 2 nights in Mar 2018
Response from Veronique on Mar 20, 2018
Dear Mr Fourie, Thank you for taking the time to write a review about your stay at Bains Lodge. We are so pleased you enjoy your stay, and we love having you here with us. I apologise for the ant problem. I will have my maintenance team have a thorough look, and thank you for bringing this under our attention. We are upgrading the cabins, and number four will be next to be upgraded in April, then after 4 will be number 3. We look forward to having you here with us again soon. Kind regards, Veronique

10/10 Excellent

Elize

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bains lodge overnight
Overnight stay only and will make use of this facility again
Stayed 1 night in Feb 2018
Response from Veronique on Feb 12, 2018
Good day Elize, Thank you so much for your 5 star review and we look forward to welcoming you back again. Kind regards, Veronique

8/10 Good

Kelleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Simple and safe
The room was clean and comfortable however there was only 1 bathroom towel for the 2 of us and the patio door did not seal properly
Stayed 1 night in Jan 2018
Response from Veronique on Feb 12, 2018
Good day Kelleigh, Thank you for your review. I will take the remarks about the towel and patio door up with the cleaning supervisor and the our maintenance. Thank you for informing us. We look forward to welcoming you back again. Kind regards, Veronique

10/10 Excellent

Jacob Willem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 8 nights in Dec 2017
Response from Veronique on Feb 12, 2018
Thank you for your 5 star review. We are very pleased you enjoy your stay. Kind regards, Veronique

10/10 Excellent

Jacob Willem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Money worth
Stayed 4 nights in Jan 2018
Response from Veronique on Feb 12, 2018
Thank you Mr. Fourie for your continued support.

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good day, Thank you for your 5 star review. We look forward to welcoming you back again soon. Kind regards, Veronique Guest Service Coordinator

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Place itself is great, but big disappointment
My first impression of the hotel was very good. Staffs were so friendly and welcomed. I really loved it. So when we found that they gave us a wrong information about the neighboring tourist site, we thought It would be better to inform them so that they can update or correct their information. We got the information from them and took a taxi to go there paying R170, and we found the site was closed. So we had to pay R340 for taxi for nothing. We never accused them, but wanted them to update the information so that they can improve their service. However, when we told them, both of the staffs who gave us information turned their face, and started to give us their excuses. One of them even confessed she didn't even know the place without hesitation. Other one just said to us "It was what I was told by the site," as if it's none of her business. No apology with sympathy, or promise to update the information. It was such a disappointment to us, since our first reception was so good.... The site is beautiful, and restaurants are good. But I personally don't want to have that kind of experiences anymore....
Stayed 1 night in Dec 2017

10/10 Excellent

abel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic
it was a good stay at bains we enjoyed every moment the room was clean every thing was good
Dear valued guest, Thank you for taking the time to write a review about your stay at Bains Lodge, and your 5 star review. I am very pleased that you enjoyed your stay, and hope to welcome you back again soon. Kind regards, Veronique

10/10 Excellent

Vusi Elpheus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness and comfort
I really liked the place its a clean place and the location was near the place I was attending a conference at,the service was excellent
Dear valued guest, Thank you for taking the time to write a review about your stay at Bains Lodge. I am pleased to hear that you found our facilities to your liking. We look forward to welcoming you back again soon. Kind regards, Veronique

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dear valued guest, Thank you for your 5 star review. We look forward to welcoming you back again soon. Kind regards, Bains Lodge

10/10 Excellent

Nkosinathi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice enjoy it
Everything was perfect can stay there anytime thanks guy's keep up the work
Dear Nkosinathi, Thank you soo much for your review. I am very pleased to hear that you enjoyed your stay. We look forward to welcoming you back again soon. Kind regards, Veronique

4/10 Poor

Sunette

Liked: Staff & service, property conditions & facilities, room comfort
Need urgent attention!
Noisy, people playing loud music till 05h00 and we couldnt rest properly. It was very disturbing. There was also a lot of spiders whoch were found in the towels, toilet and toulet paper roll and curtains. They should treat for spiders.
Stayed 1 night in Nov 2017

8/10 Good

Andre

Liked: Cleanliness, staff & service
Bloemfontein overnight
Just a place to overnight, definitely not 3 stars, very basic (e.g. not even a hairdryer in the room, compared to Road Lodge which is one star for more or less the same price).
Dear Andre, Thank you for your review. I hope that you enjoyed your stay. We do have hair dryers in our hotel rooms, but please inform me if that was your accommodation and you did not have one. I hope that you will consider Bains Lodge again when you are visiting Bloemfontein. Please contact me directly, as I would like to offer you complementary alternative accommodation. Kind regards, Veronique

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good day Marlene, Thank you for visiting Bains Lodge. We hope to see you again soon. Kind regards, Veronique Bains Lodge

8/10 Good

Kagisho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

AM

Liked: Cleanliness, property conditions & facilities

2/10 Terrible

Hayden

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Again
This hotel has bars and what seems to be a night club on its door step, the music went on until early hours of the morning, with someone disrespecting other guest's by honking their car horn for more than an hour, the room TV cables were unsightly and left hanging on the walls, the kettle didn't work. the light from the passage shone through the glass panel door, it was not a pleasant stay.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness
loved the african wood theme. clean bedding...