Ratings based on 1,022 Verified Reviews

4.0 out of 5
84% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 18, 2016 on CheapTickets
All the staff was very polite and helpful, they went above and beyond duty to help there guest. The rooms were very clean and nice. Crystal and Rhonda went above and beyond to assist my husband and I with a problem we had with our Tarvel agency, setting in the phone for several hour to ensure the problem was corrected. They also updated our room because of the frustation and long wait from the travel agency, which they won't responsiable for at all. I would recommend everyone that goes to Freeport Bahamas to stay with grand lucayan.
Comment from Hotel Management
Sep 20, 2016 by Yvette, Hotel Management
Thank you for your feedback. We are delighted to hear that your stay with us was enjoyable and that both our service and our facilities exceeded your expectations. It was indeed our pleasure to serve you and we trust that you will afford us another opportunity to welcome you to our resort Thank you once again and we hope to see you soon. With kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn, New York.

Nice hotel on the beach with great activities.

Posted Aug 10, 2016
My stay at the Grand Lucayan was very relaxing and fun filled. I went on two great excursions the bonfire and the city tour I had so much fun. The hotel had a short supply of beach towels and I wasn't crazy about the food. The staff was friendly and courteous. The stores the markets and restaurants were directly across the street. I would definitely come back again.
Comment from Hotel Management
Sep 10, 2016 by Sincerely, Bernadette Arty, Hotel Management
Hello Debbie, - Thank you for reaching out to us. We are thrilled to hear that you enjoyed your stay at Grand Lucayan. We look forward to your next stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Palm Beach, FL

Posted Aug 9, 2016
The property is beautiful and big. Room interior was not what I expected. It was a little outdated but clean .
Comment from Hotel Management
Aug 11, 2016 by Sincerely, Bernadette Arty, Hotel Management
Hello Jessica, - Thank you for taking the time to review your stay at Grand Lucayan. We hope to se you again the next time you visit the Bahamas.
2 out of 5
by Libby from USA

Waste of money

Posted Jul 26, 2016 on Hotels
The staff is unfriendly, not helpful and overall not knowledgeable about the property services or amenities. The food was like eating convienence store goods. Dessert tastes like nothing more than little Debbie's. The only thing going for it is the beach and the view. Off the property we found a nice snorkel tour and had a great day snorkeling and enjoying the crystal clear waters. Rainbow reef was full of fish with a large variety. However, the resort facilities aren't worth the cost. Very disappointed in Grand Bahama and the Grand Lucayan.
Comment from Hotel Management
Aug 25, 2016 by General Manager, Hotel Management
Thank you for your feedback. It is truly disappointing to hear that your stay at our Resort was not an enjoyable one. Please know that we conduct regular employee training to ensure that our employees are made aware of level of service that we expect our guests to receive. We extend our sincere apologies to you for any inconvenience that you experienced. Thank you once again for your comments. Regards, Yvette S
2 out of 5
by A verified traveler from Ohio

Stay somewhere else

Posted Jul 26, 2016
Pros: The prices for soft drinks at the Sundry Shop. Felt safe with the level of Security around.
Cons: This place needs a major upgrade.
Location: Great restaurants across street. The Casino is next door. The straw market. Fishing and all kinds of water sports are close and easy to get to.
The staff was not helpful. There are too many rules. (pool, towels, drink huts,) Many items were broken and terribly dated and stained. Bathroom fixtures leaked and areas were not clean. Rooms, although were to be non smoking, smelled of smoke. Had to be moved three times to find a almost OK functioning room.
Comment from Hotel Management
Sep 8, 2016 by Sincerely Bernadette Arty, Hotel Management
Hello John, - We are so sorry to hear you were disappointed with your stay. I wish we could have left a better impression on you. :-(
5 out of 5
Recommended
for Everyone
by A verified traveler from Long Island, NY

Posted Jul 18, 2016
Cons: The check in facility needs to be improved.. It takes the clerk too much time to chech in a guest.
Location: golf,resturants, beach, pool, fitness facility
I go to Grand Bahama twice a year and have been doing it for 15 years. I stay at the Grand Lacayan. You might say I like the place. I find the service to be friendly, the resturants both in the hotel and in the adjacent shopping area outside the hotel to be quite satisfactory. All of which is within walking distance of your room. There is no need for a car. The hotel is on a most magnificant beach overlooking the blue green ocean of the Atlantic, the Gulf stream. The pools before the beach are most inviting. There is a spa and fitness facility and a golf course a shuttle bus away. Then again you might say I like the place
Comment from Hotel Management
Jul 20, 2016 by Sincerely, Bernadette Arty, Hotel Management
Hello Bill, - Your kind words are warmly received. Thank you for taking the time to write us such an outstanding review on Expedia. We cannot thank you enough for your loyalty. We look forward to your next stay. :-)
4 out of 5
Recommended
for Everyone
by A verified traveler

love location and staff

Posted Jul 17, 2016
Pros: location is wonderful on a great beach with water sports and across the street from the market for shopping and places to eat.
Cons: air conditioning
We have stayed at this location 3 or 4 times and are always happy with the service. Our only regret is out of the 3 or 4 visits the air conditioning has had issues twice. The room wouldn't cool down for about 24 hrs. Still, the location is wonderful on a great beach with water sports and across the street from the market for shopping and places to eat. We love this hotel.
Comment from Hotel Management
Jul 18, 2016 by Sincerely, Bernadette Arty, Hotel Management
Hello guest, - Thank you for reaching out to us on Expedia. We are so sorry to hear about the AC in your room. I wish we knew what room you were in so we can get that fixed. I am happy to hear that did not stop you from having an awesome vacation. Thanks again for the review and we hope to see you soon.
4 out of 5
by Barbara from Valley Falls, NY

Nice week!

Posted Jul 11, 2016 on Hotels
Staff and locals are friendly & welcoming. The resort itself could use some updating, but stay was still enjoyable! Relaxing and water fun!
Comment from Hotel Management
Jul 14, 2016 by Tom, Hotel Management
Hello Barbara, - Thank you for writing us such a kind review on Hotels.com. We are thrilled to hear you enjoyed our friendly staff and had a great time relaxing and having some water fun! We hope to see you again the next time you visit the Bahamas. -Sincerely, Bernadette Arty Director of Guest Services
4 out of 5
by A verified traveler

We enjoyed ourselves!

Posted Jul 11, 2016 on Hotels
Very welcoming staff, easy, free parking for guests, many convenient offerings for food, drink, fun, etc. Beautiful hotel and location. Rooms in need of some repair, mostly in bathroom, upgrade hallway/room carpeting. Overall everything was great!
Comment from Hotel Management
Jul 14, 2016 by Tom, Hotel Management
Hello traveler, - Thanks so much for the wonderful review on Hotels.com. We hope to see you again the next time you visit the Bahamas.. -Sincerely, Bernadette Arty Director of Guest Services
5 out of 5
by Robert from Atlanta, GA

Love it! Second stay here!

Posted Jun 28, 2016 on Hotels
It was a tropical paradise at a wonderful hotel! Lots of outdoor pools, free chairs and umbrellas on the private beach. Food great. (Try the poolside Lobster pizza!)
Comment from Hotel Management
Jul 7, 2016 by Tom, Hotel Management
Hello Robert, - So glad to hear you loved your stay at Grand Lucayan. Thanks so much for the 5 star review. We hope to see you again. - Sincerely, Bernadette Arty