Outdoor pool
Check availability

Reviews of Castaways Resort and Suites

2.5 out of 5
Castaways Resort and Suites
42629 East Mall Drive, Freeport, Grand Bahama

Reviews

6.8
Rating 10 - Excellent. 35 out of 157 reviews" "
Rating 8 - Good. 40 out of 157 reviews" "
Rating 6 - Okay. 42 out of 157 reviews" "
Rating 4 - Poor. 23 out of 157 reviews" "
Rating 2 - Terrible. 17 out of 157 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

GENINE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The resort was reasonably priced. While is may not be a five start resort, rooms were clean and comfortable. I would definitely stay there again
Stayed 2 nights in Mar 2024

10/10 Excellent

Colleen, Providenciales

Liked: Cleanliness, staff & service, property conditions & facilities
Very good stay
Stayed 3 nights in Feb 2024

10/10 Excellent

Moesha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Castaway is my home away from home
Stayed 3 nights in Mar 2024
Response from tm on Mar 19, 2024
Thank you for staying at the Castaways, will shear with staff and management.

10/10 Excellent

Andrew

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from tm on Mar 19, 2024
Thank you for your review, will shear with staff and management.

10/10 Excellent

jannette, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was very quiet at the place and it was also in a quiet area.
Stayed 7 nights in Feb 2024
Response from tm on Mar 19, 2024
Thank you for your review, will shear with staff and management.

2/10 Terrible

Anthonique

Disliked: Cleanliness, property conditions & facilities
Was highly disappointed
Stayed 2 nights in Feb 2024
Response from tm on Mar 19, 2024
Thank you for your review, will shear with management.

8/10 Good

Teon

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from tm on Mar 19, 2024
Thank you for your review, will shear with staff and management.

10/10 Excellent

Mark, Nassau

Liked: Cleanliness, staff & service
Noisy at night.
Stayed 2 nights in Feb 2024
Response from tm on Mar 19, 2024
Thank you for your review will shear with management.

4/10 Poor

Matthew

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff are great, the room is passable, the towels are awful, the bathroom floor is dirty. There is no shampoo, just 2 little bars of soap.
Stayed 1 night in Feb 2024
Response from tm on Mar 19, 2024
Thank you for your review, will shear with management.

4/10 Poor

Vonnetta

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Feb 2024
Response from tm on Mar 19, 2024
Thank you for your review will shear with staff and management.

2/10 Terrible

korey

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Firstly there was a unexpected online booking charge of 8 dollars not stated Then I was put in an already occupied room Then the key didn’t work And no iron or board Good thing I am only here one night
Stayed 1 night in Jan 2024
Response from CRS Management on Jan 28, 2024
We note your concerns and will move in the direction of improved service.

6/10 Okay

Devaughn

It’s close to everything
Stayed 3 nights in Dec 2023

2/10 Terrible

Arkata

Liked: Cleanliness
Disliked: Property conditions & facilities
The rugs need to change and bathroom tub, room needs to renvate, wasn't comfortable for me
Stayed 2 nights in Jan 2024

4/10 Poor

Kimberly

Liked: Cleanliness, staff & service
Disliked: Amenities
Cheap, clean rooms, and friendly staff, but be aware that this hotel is downtown and nowhere near the beaches or other attractions. I also had no hot water.
Stayed 2 nights in Jan 2024

4/10 Poor

June

Traveled with family
Disliked: Amenities, property conditions & facilities
The area is convenient. It’s the most affordable property. It’s ok but they have the most inconvenient and annoying towel policy. All Towels are taken out of the room at cleaning and not replaced until much later in the day. There’s nothing more annoying than coming back in from the beach or pool to shower and head out and finding NO towels to use. I don’t understand the policy.
Stayed 4 nights in Dec 2023
Response from CRS Management on Dec 31, 2023
We will look into same

6/10 Okay

SHARROW

Traveled with partner
Liked: Staff & service
Location was close to everything
Stayed 3 nights in Dec 2023
Response from CRS Management on Dec 31, 2023
We will look into same.

2/10 Terrible

Jewel

Stayed 7 nights in Dec 2023

6/10 Okay

Thasi

Liked: Cleanliness, staff & service, property conditions & facilities
Needs an upgrade
Stayed 3 nights in Dec 2023
Response from tm on Dec 28, 2023
Thank you for your review, will shear with management.

2/10 Terrible

Avanni

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from tm on Dec 28, 2023
Thank you for your review, will shear with staff and management.

6/10 Okay

Katrina

Traveled with family
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from tm on Dec 28, 2023
Thank you for your review, will shear with staff and management.

4/10 Poor

Caroline

Stayed 3 nights in Dec 2023
Response from CRS Management on Dec 31, 2023
We thank you very much for your input and Stsy.

8/10 Good

orsonique

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It was alright
Stayed 3 nights in Nov 2023
Response from tm on Dec 28, 2023
Thank you for your review, will shear with staff and management

2/10 Terrible

ross

Stayed 2 nights in Nov 2023
Response from Management on Nov 21, 2023
Thank you very much for your reply.

4/10 Poor

Julio

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Balcony door don't look
Stayed 1 night in Nov 2023
Response from Management on Nov 21, 2023
Thank you very much for your reply.

2/10 Terrible

DOMINIC, Nassau

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Jones Was The Greatest!
Stayed 2 nights in Nov 2023
Response from Management on Nov 21, 2023
Thank you very much for your reply.

8/10 Good

Valencia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for price. Clean rooms and hotel. Beware if you have an issue with down pillows. Friendly and helpful staff. Excellent BBQ by pool bar Thursday thru Sunday.
Stayed 4 nights in Nov 2023
Response from Management on Nov 21, 2023
Thank you very much for reply.

4/10 Poor

John

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Staff were friendly, but hotel had major plumbing issues, such as spraying and leaking fittings and no hot water.
Stayed 1 night in Oct 2023
Response from supervisor on Oct 31, 2023
Thank you for your review, will pass on to management.

4/10 Poor

Adam

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Management on Oct 12, 2023
Thank for your concerns

8/10 Good

Lisa

Stayed 2 nights in Sep 2023
Response from Management on Oct 12, 2023
We appreciate your concerns

8/10 Good

Nicole A Hem

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and comfortable
Stayed 5 nights in Sep 2023
Response from Management on Oct 12, 2023
Thanks you very much.

10/10 Excellent

Guidry

Stayed 4 nights in Sep 2023
Response from Management on Oct 26, 2023
Thanks for your concern

8/10 Good

clifton

Liked: Cleanliness, staff & service, property conditions & facilities
The Resort is well kept, the staff was friendly and helpful, the location is good.
Stayed 2 nights in Sep 2023
Response from Management on Oct 12, 2023
Thanks you very much

6/10 Okay

Jay, Provo

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Aug 2023
Response from Management on Oct 12, 2023
Thanks for your concerns

8/10 Good

Channon

Stayed 2 nights in Aug 2023
Response from Management on Oct 12, 2023
Thank for your concerns

4/10 Poor

Diane, Salt Lake City

Stayed 2 nights in Aug 2023
Response from Management on Oct 12, 2023
Thank for your concerns

6/10 Okay

Shelly

Stayed 1 night in Aug 2023
Response from supervisor on Aug 24, 2023
Thank you for your review.

2/10 Terrible

Mattinique

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ladies checking in was very pleasant and did a great job
Stayed 2 nights in Aug 2023
Response from supervisor on Aug 24, 2023
Thank you for your review, will shear with staff.

6/10 Okay

Delta

It was ok
Stayed 1 night in Aug 2023
Response from supervisor on Aug 24, 2023
Thank you for your review

6/10 Okay

Georgianna

Liked: Amenities
When i first arrive the air-condition was not work so we were moved to another room. We we're locked out twice. Also noones at the frontdesk after hours why is that?
Stayed 4 nights in Jul 2023
Response from supervisor on Aug 24, 2023
Thank you for your review. Sorry for the inconvience experance, will shear with management and staff.

6/10 Okay

David

Liked: Cleanliness
No toiletries, no hair dryer, lousy water pressure, TV kept putting advertisements on the screen every couple minutes. Restaurant coffee was lousy instant. Pretty sad operation.
Stayed 1 night in Jul 2023
Response from supervisor on Jul 24, 2023
Thank you for your review. I apologize for any inconnvenience experance, will shear with staff and management.

10/10 Excellent

PATRICIA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from supervisor on Jul 24, 2023
Thank you for your review, will shear with management & staff.

10/10 Excellent

saqu

Stayed 1 night in Jul 2023
Response from supervisor on Aug 24, 2023
Thank you for your review, will shear with management and staff

6/10 Okay

Jean

Liked: Cleanliness
No breakfast was served as mentioned in the reservation. When ask they told me there isn’t any breakfast. Also they have charged an extra $40.
Stayed 5 nights in Jul 2023
Response from supervisor on Jul 18, 2023
Good day Jean,Thank you for your review, will shear with management,sorry no meals are included in reservation.

6/10 Okay

Keitarus, Nassau

Traveled with family and small children
Average
Stayed 2 nights in Jun 2023
Response from supervisor on Jun 28, 2023
Thank you for staying at Castaways, will shear review staff.

10/10 Excellent

selina

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice love the bartender Ava at there pool bar
Stayed 1 night in Jun 2023
Response from supervisor on Jun 21, 2023
Thank you.

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
I like the location and its affordable.
Stayed 1 night in Jun 2023
Response from supervisor on Jun 21, 2023
Thank you for staying at the Castaways

2/10 Terrible

Alanna

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2023
Response from supervisor on Jun 21, 2023
Thank you for staying at the Castaways, will shear with management and staff.

6/10 Okay

Vanderson A.

Liked: Staff & service
Disliked: Property conditions & facilities
It needs upgrading!
Stayed 1 night in May 2023
Response from supervisor on Jun 21, 2023
Thank you for staying at the Castaways, will shear with management

4/10 Poor

KEVIN

Business traveler
Disliked: Property conditions & facilities
Me to Housekeeping: “May I have some shampoo, please “ Housekeeping to me: “Don’t have any. Use soap”
Stayed 1 night in May 2023
Response from supervisor on Jun 21, 2023
Thank you for staying at the Castaways, will shear with management and staff.

2/10 Terrible

Caroline

Stayed 1 night in May 2023
Response from supervisor on Jun 21, 2023
Thank you for staying at the Castaways, will shear with management and staff.