Ratings based on 640 Verified Reviews

4.0 out of 5
84% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveler from New York, NY

Great stay for relaxation on the beach

Posted Jan 13, 2017
Hotel was really nice and clean, very few people around (esp. given that it was January) - made it perfect for what we needed. If you want privacy and relaxation, this would be the place to go in January. The room itself was very clean, comfortable. Housekeeping came twice a day - we never went without bath towels. The gym facilities were great, practically empty every time we went. The beach was almost deserted, and felt like a private beach. There are a huge variety of food options in the Port Lucaya Marketplace right across the street from the hotel (would recommend to go there for food!). The breakfast buffet at Grand Lucayan was fine, service was good.
Comment from Hotel Management
Jan 13, 2017 by Yvette, Hotel Management
Thank you for your feedback. We are delighted to hear that your stay with us was relaxing and enjoyable and that our facilities exceeded your expectations. It was indeed our pleasure to serve you and we hope that you will afford us another opportunity to welcome you to our resort. Thank you once again and we look forward to seeing you again soon. With kind regards,
3 out of 5
Recommended
for Everyone
by A verified traveler from BAH

Great location but nothing to do

Posted Sep 26, 2016
Stayed here from September 22nd - 25th had a Marina View on the 10th floor, the view was absolutely amazing! Check in was a breeze was scared at first from the reviews I read the young guy that checked us in was a sweetheart. The Hotel was a bit quiet (not really use to that) it really can use a entertainment team, walking around I personally like to participate in games and win prizes but I only saw board games, connect four, corn hole there were ping pong tables but no paddles to play 😅 Plantation cafe has a wonderful staff especially Clover and Denise the pastries was great (shoutout to the Pastry team) didn't eat on property but went over to Port Lucaya and had breakfast, lunch, and dinner there. Really good Bahamian food and the prices are reasonable. Back to the hotel the beaches were well kept along with the whole property, i loved the spa and the treatment they gave me. My vacation was great and would return soon.
Comment from Hotel Management
Sep 26, 2016 by Yvette, Hotel Management
Thank you for your feedback. We are delighted to hear that your stay with us was enjoyable and that our facilities exceeded your expectations. Please know that we are reviewing our entertainment program and we hope that on your next visit with us, you will notice a positive change. Thank you once again. With kind regards,
2 out of 5
by A verified traveler from Florida

rooms are in need of basic stuff paint- etc...

Posted Sep 25, 2016
Pros: gym
Cons: everything needs up grade and resturants even if all-inclusive should be offered to PAYING guest not turned away when the place is dead- CASH is king-
Location: watersports very expensive and snorkling was terrible no reef at all
hotel charged my AMEX card every day for $100 telling me it was a system error- but 5 days in arrow it happened----
Comment from Hotel Management
Sep 26, 2016 by Yvette, Hotel Management
Thank you for your feedback It is truly disappointing to hear that our gym was the only pleasant experience during your stay. Please know that we are making every effort to correct the issues that you mentioned. We extend our sincere apologies to you and we thank you for visiting with us. With kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn, New York.

Nice hotel on the beach with great activities.

Posted Aug 10, 2016
My stay at the Grand Lucayan was very relaxing and fun filled. I went on two great excursions the bonfire and the city tour I had so much fun. The hotel had a short supply of beach towels and I wasn't crazy about the food. The staff was friendly and courteous. The stores the markets and restaurants were directly across the street. I would definitely come back again.
Comment from Hotel Management
Sep 10, 2016 by Sincerely, Bernadette Arty, Hotel Management
Hello Debbie, - Thank you for reaching out to us. We are thrilled to hear that you enjoyed your stay at Grand Lucayan. We look forward to your next stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Palm Beach, FL

Posted Aug 9, 2016
The property is beautiful and big. Room interior was not what I expected. It was a little outdated but clean .
Comment from Hotel Management
Aug 11, 2016 by Sincerely, Bernadette Arty, Hotel Management
Hello Jessica, - Thank you for taking the time to review your stay at Grand Lucayan. We hope to se you again the next time you visit the Bahamas.
2 out of 5
by A verified traveler from Ohio

Stay somewhere else

Posted Jul 26, 2016
Pros: The prices for soft drinks at the Sundry Shop. Felt safe with the level of Security around.
Cons: This place needs a major upgrade.
Location: Great restaurants across street. The Casino is next door. The straw market. Fishing and all kinds of water sports are close and easy to get to.
The staff was not helpful. There are too many rules. (pool, towels, drink huts,) Many items were broken and terribly dated and stained. Bathroom fixtures leaked and areas were not clean. Rooms, although were to be non smoking, smelled of smoke. Had to be moved three times to find a almost OK functioning room.
Comment from Hotel Management
Sep 8, 2016 by Sincerely Bernadette Arty, Hotel Management
Hello John, - We are so sorry to hear you were disappointed with your stay. I wish we could have left a better impression on you. :-(
5 out of 5
Recommended
for Everyone
by A verified traveler from Long Island, NY

Posted Jul 18, 2016
Cons: The check in facility needs to be improved.. It takes the clerk too much time to chech in a guest.
Location: golf,resturants, beach, pool, fitness facility
I go to Grand Bahama twice a year and have been doing it for 15 years. I stay at the Grand Lacayan. You might say I like the place. I find the service to be friendly, the resturants both in the hotel and in the adjacent shopping area outside the hotel to be quite satisfactory. All of which is within walking distance of your room. There is no need for a car. The hotel is on a most magnificant beach overlooking the blue green ocean of the Atlantic, the Gulf stream. The pools before the beach are most inviting. There is a spa and fitness facility and a golf course a shuttle bus away. Then again you might say I like the place
Comment from Hotel Management
Jul 20, 2016 by Sincerely, Bernadette Arty, Hotel Management
Hello Bill, - Your kind words are warmly received. Thank you for taking the time to write us such an outstanding review on Expedia. We cannot thank you enough for your loyalty. We look forward to your next stay. :-)
4 out of 5
Recommended
for Everyone
by A verified traveler

love location and staff

Posted Jul 17, 2016
Pros: location is wonderful on a great beach with water sports and across the street from the market for shopping and places to eat.
Cons: air conditioning
We have stayed at this location 3 or 4 times and are always happy with the service. Our only regret is out of the 3 or 4 visits the air conditioning has had issues twice. The room wouldn't cool down for about 24 hrs. Still, the location is wonderful on a great beach with water sports and across the street from the market for shopping and places to eat. We love this hotel.
Comment from Hotel Management
Jul 18, 2016 by Sincerely, Bernadette Arty, Hotel Management
Hello guest, - Thank you for reaching out to us on Expedia. We are so sorry to hear about the AC in your room. I wish we knew what room you were in so we can get that fixed. I am happy to hear that did not stop you from having an awesome vacation. Thanks again for the review and we hope to see you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location with super variety on the grounds

Posted May 3, 2016
We spent our last two days in the Bahamas at this hotel for the comfort, services, and location. The staff were so accommodating and kind. The grounds were beautiful. And it is right across the street from great shopping and restaurants.
Comment from Hotel Management
by Sincerely, Bernadette Arty, Hotel Management
Hi, - Thank you for leaving your feedback. We are so happy that you enjoyed your stay with us! We hope you visit our property again on your next visit to Grand Bahama.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston TX

They are supposedly returning 4 days of stay

Posted Apr 25, 2016
Two other gentlemen could not travel to hotel due to flooded Houston. I purchased all room. Hotel said five days needed to refund their charges to Expedia.
Comment from Hotel Management
Sep 2, 2016 by Yvette, Hotel Management
Thank you for your feedback. We are disappointed to hear that you experienced difficulties with your reservation. Please accept our sincere apologies for any inconvenience caused. Thank you once again. Regards,