Ratings based on 1,020 Verified Reviews

4.0 out of 5
85% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Hotel was alright, but not what expected

Posted Mar 20, 2017
Hotel was in okay condition since the hurricane, but not up to the standards of the cost. Pool was clean, but drinks and meals were very expensive. Marketplace has much better food and prices. Was on hold with front desk for two different occasions of over 10 minutes. Rooms weren't ready when they should've been and we were canal front when we paid for oceanfront. Overall, location is great in Freeport, but the accommodations of the hotel were nothing to write home about.
4 out of 5
Recommended
for Couples
by A verified traveler from Connecticut

Hope continues to prosper

Posted Feb 28, 2017
Pros: Proximity to beach and marina
Location: Time in Market Place is always fun. Excellent food and drink choices with a relaxed feel at very reasonable prices.
This is a great area to stay. The hotel staff were all pleasant and accommodating. The spa experience was very relaxing and a good value, especially considering the setting. It is so unfortunate the last hurricane caused the facility to not be up to its glory of years past, however, for us, it is worth returning whenever we can to help build it back up. The hotel sits along a very pretty beach and is big enough that if you want more quiet than the festivities that may be going on at the pool, quiet can be easily found.
5 out of 5
Recommended
for Everyone
by A verified traveler from FLORIDA

Excellent beach Resort

Posted Jan 18, 2017
Pros: Clean, nice looking, great people-excellent customer service.
Cons: I should not have to carry a towel card to receive a towel at the pool area_ I already had a Resort bracelet on identifying me as a guest.
Location: Great Market-walking distance where you can buy gifts, local stuff and eat at the bars or restaurants. There is a small marina-where you can rent para
Main hotel is closed due to the recent hurricane damage. We were accommodated in more cozy Lighthouse side of the Resort. We chose the room with the ocean view - we strongly recommend it due to the beauty of the beach and ocean - vs buildings view. Room was a nice size one, very clean and nicely furnished. Maid was cleaning very well and changing our sheets daily! Amazing. Food for in-room service is expensive and not so great! I would recommend eating at the resort restaurant instead. There is a hot tub and two pools nearby, also a bar with nice cold drinks $7.50 a piece. Food is greasy: french fries and conch, bar food. People are very friendly. There is a Spa- but prices are same as in the USA $65.00 and above - up to $225 or so. I thought its just not worth it.
Comment from Hotel Management
Jan 18, 2017 by Yvette, Hotel Management
Thank you for your feedback. We are delighted to hear that your stay with us was relaxing and enjoyable and that our facilities exceeded your expectations. Please know that your comment regarding the pool towel cards has been forwarded to the relevant department for consideration. It was indeed our pleasure to serve you and we hope that you will afford us another opportunity to welcome you to our resort. Thank you once again and we hope to see you soon. Kind regards,
4 out of 5
Recommended
for Couples
by A verified traveler from New York, NY

Great stay for relaxation on the beach

Posted Jan 13, 2017
Hotel was really nice and clean, very few people around (esp. given that it was January) - made it perfect for what we needed. If you want privacy and relaxation, this would be the place to go in January. The room itself was very clean, comfortable. Housekeeping came twice a day - we never went without bath towels. The gym facilities were great, practically empty every time we went. The beach was almost deserted, and felt like a private beach. There are a huge variety of food options in the Port Lucaya Marketplace right across the street from the hotel (would recommend to go there for food!). The breakfast buffet at Grand Lucayan was fine, service was good.
Comment from Hotel Management
Jan 13, 2017 by Yvette, Hotel Management
Thank you for your feedback. We are delighted to hear that your stay with us was relaxing and enjoyable and that our facilities exceeded your expectations. It was indeed our pleasure to serve you and we hope that you will afford us another opportunity to welcome you to our resort. Thank you once again and we look forward to seeing you again soon. With kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Newnan, GA

Beautiful view, very close to the beach

Posted Dec 31, 2016 on Orbitz
My hotel room was about 50 feet from the beautiful beach. The hotel room was clean and spacious. The only criticism is that customer service needs to be improved, e.g. whenever I ordered room service, it usually took 1 hour or more for my meal to be delivered to my room. Apart from this, I had a great experience at this hotel.
Comment from Hotel Management
Jan 3, 2017 by Yvette, Hotel Management
Thank you for your feedback. We are delighted to hear that our facilities and accommodations exceeded your expectation. However, it is disappointing to hear that you did not experience the excellent level of service that we always aim to provide. We extend our sincere apologies for the inconvenience and we hope that on your next visit, you will notice a positive change. Thank you for visiting with us. With kind regards,
3 out of 5
by A verified traveler from Houston, Texas

Not flexible or friendly

Posted Oct 11, 2016 on Orbitz
Location: It is next to a nice beach and quite a few restaurants and shops nearby, however the shops was for most parts selling similar souvenirs.
The day of the checkout which is 11:00 AM i was asking if possible to stay a little longer since my plane was leaving in the evening. Normally this is not a problem of most hotels and since the hotel was almost empty, i was a bit disappointed that any courtesy extension was denied, but i could stay until 3 PM by paying almost a full daily rate, which i declined. The person behind the counter could care less, and i will not care to come back to this hotel.
Comment from Hotel Management
Oct 28, 2016 by Yvette, Hotel Management
Thank you for your feedback. We are delighted to hear that our location met your expectations. However, it is disappointing to hear that a member of our staff was not as warm and accommodating as we always aim to be. We hope that you will reconsider, as we would love to have another opportunity to welcome you to our resort. Thank you once again. Kind regards,
3 out of 5
Recommended
for Everyone
by A verified traveler from BAH

Great location but nothing to do

Posted Sep 26, 2016
Stayed here from September 22nd - 25th had a Marina View on the 10th floor, the view was absolutely amazing! Check in was a breeze was scared at first from the reviews I read the young guy that checked us in was a sweetheart. The Hotel was a bit quiet (not really use to that) it really can use a entertainment team, walking around I personally like to participate in games and win prizes but I only saw board games, connect four, corn hole there were ping pong tables but no paddles to play 😅 Plantation cafe has a wonderful staff especially Clover and Denise the pastries was great (shoutout to the Pastry team) didn't eat on property but went over to Port Lucaya and had breakfast, lunch, and dinner there. Really good Bahamian food and the prices are reasonable. Back to the hotel the beaches were well kept along with the whole property, i loved the spa and the treatment they gave me. My vacation was great and would return soon.
Comment from Hotel Management
Sep 26, 2016 by Yvette, Hotel Management
Thank you for your feedback. We are delighted to hear that your stay with us was enjoyable and that our facilities exceeded your expectations. Please know that we are reviewing our entertainment program and we hope that on your next visit with us, you will notice a positive change. Thank you once again. With kind regards,
2 out of 5
by A verified traveler from Florida

rooms are in need of basic stuff paint- etc...

Posted Sep 25, 2016
Pros: gym
Cons: everything needs up grade and resturants even if all-inclusive should be offered to PAYING guest not turned away when the place is dead- CASH is king-
Location: watersports very expensive and snorkling was terrible no reef at all
hotel charged my AMEX card every day for $100 telling me it was a system error- but 5 days in arrow it happened----
Comment from Hotel Management
Apr 2, 2017 by Yvette, Hotel Management
Thank you for your feedback It is truly disappointing to hear that our gym was the only pleasant experience during your stay. Please know that we are making every effort to correct the issues that you mentioned. We extend our sincere apologies to you and we thank you for visiting with us. With kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 18, 2016 on CheapTickets
All the staff was very polite and helpful, they went above and beyond duty to help there guest. The rooms were very clean and nice. Crystal and Rhonda went above and beyond to assist my husband and I with a problem we had with our Tarvel agency, setting in the phone for several hour to ensure the problem was corrected. They also updated our room because of the frustation and long wait from the travel agency, which they won't responsiable for at all. I would recommend everyone that goes to Freeport Bahamas to stay with grand lucayan.
Comment from Hotel Management
Sep 20, 2016 by Yvette, Hotel Management
Thank you for your feedback. We are delighted to hear that your stay with us was enjoyable and that both our service and our facilities exceeded your expectations. It was indeed our pleasure to serve you and we trust that you will afford us another opportunity to welcome you to our resort Thank you once again and we hope to see you soon. With kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn, New York.

Nice hotel on the beach with great activities.

Posted Aug 10, 2016
My stay at the Grand Lucayan was very relaxing and fun filled. I went on two great excursions the bonfire and the city tour I had so much fun. The hotel had a short supply of beach towels and I wasn't crazy about the food. The staff was friendly and courteous. The stores the markets and restaurants were directly across the street. I would definitely come back again.
Comment from Hotel Management
Sep 10, 2016 by Sincerely, Bernadette Arty, Hotel Management
Hello Debbie, - Thank you for reaching out to us. We are thrilled to hear that you enjoyed your stay at Grand Lucayan. We look forward to your next stay.