Ratings based on 1,002 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Brooklyn, New York.

Nice hotel on the beach with great activities.

Posted Aug 10, 2016
My stay at the Grand Lucayan was very relaxing and fun filled. I went on two great excursions the bonfire and the city tour I had so much fun. The hotel had a short supply of beach towels and I wasn't crazy about the food. The staff was friendly and courteous. The stores the markets and restaurants were directly across the street. I would definitely come back again.
Comment from Hotel Management
Aug 11, 2016 by Sincerely, Bernadette Arty, Hotel Management
Hello Debbie, - Thank you for reaching out to us. We are thrilled to hear that you enjoyed your stay at Grand Lucayan. We look forward to your next stay.
4 out of 5
by A verified traveler from Palm Beach, FL

Posted Aug 9, 2016
The property is beautiful and big. Room interior was not what I expected. It was a little outdated but clean .
Comment from Hotel Management
Aug 11, 2016 by Sincerely, Bernadette Arty, Hotel Management
Hello Jessica, - Thank you for taking the time to review your stay at Grand Lucayan. We hope to se you again the next time you visit the Bahamas.
2 out of 5
by A verified traveler from Ohio

Stay somewhere else

Posted Jul 26, 2016
Pros: The prices for soft drinks at the Sundry Shop. Felt safe with the level of Security around.
Cons: This place needs a major upgrade.
Location: Great restaurants across street. The Casino is next door. The straw market. Fishing and all kinds of water sports are close and easy to get to.
The staff was not helpful. There are too many rules. (pool, towels, drink huts,) Many items were broken and terribly dated and stained. Bathroom fixtures leaked and areas were not clean. Rooms, although were to be non smoking, smelled of smoke. Had to be moved three times to find a almost OK functioning room.
Comment from Hotel Management
Jul 29, 2016 by Sincerely Bernadette Arty, Hotel Management
Hello John, - We are so sorry to hear you were disappointed with your stay. I wish we could have left a better impression on you. :-(
5 out of 5
by A verified traveler from Long Island, NY

Posted Jul 18, 2016
Cons: The check in facility needs to be improved.. It takes the clerk too much time to chech in a guest.
Location: golf,resturants, beach, pool, fitness facility
I go to Grand Bahama twice a year and have been doing it for 15 years. I stay at the Grand Lacayan. You might say I like the place. I find the service to be friendly, the resturants both in the hotel and in the adjacent shopping area outside the hotel to be quite satisfactory. All of which is within walking distance of your room. There is no need for a car. The hotel is on a most magnificant beach overlooking the blue green ocean of the Atlantic, the Gulf stream. The pools before the beach are most inviting. There is a spa and fitness facility and a golf course a shuttle bus away. Then again you might say I like the place
Comment from Hotel Management
Jul 20, 2016 by Sincerely, Bernadette Arty, Hotel Management
Hello Bill, - Your kind words are warmly received. Thank you for taking the time to write us such an outstanding review on Expedia. We cannot thank you enough for your loyalty. We look forward to your next stay. :-)
4 out of 5
by A verified traveler

love location and staff

Posted Jul 17, 2016
Pros: location is wonderful on a great beach with water sports and across the street from the market for shopping and places to eat.
Cons: air conditioning
We have stayed at this location 3 or 4 times and are always happy with the service. Our only regret is out of the 3 or 4 visits the air conditioning has had issues twice. The room wouldn't cool down for about 24 hrs. Still, the location is wonderful on a great beach with water sports and across the street from the market for shopping and places to eat. We love this hotel.
Comment from Hotel Management
Jul 18, 2016 by Sincerely, Bernadette Arty, Hotel Management
Hello guest, - Thank you for reaching out to us on Expedia. We are so sorry to hear about the AC in your room. I wish we knew what room you were in so we can get that fixed. I am happy to hear that did not stop you from having an awesome vacation. Thanks again for the review and we hope to see you soon.
1 out of 5
by patrick from Palm beach Fl.

Bring a flashlight, comfortable shoes and patience

Posted May 26, 2016 on Hotels
Two of my three day trip was spent climbing seven flights of stairs in the pitch black because the hotel and no electricity, no backup generators , and further no emergency lights in the stairwell. When I spoke to the front desk they rudely told us there was nothing they could or would do. That it was electric company's fault. Not sure how the electric company could be at fault for the generators not working and/or the lack of functioning lighting in the pitch black stairwell. To add insult to injury there was a surcharge daily for electricity.
Comment from Hotel Management
Jun 14, 2016 by Tom, Hotel Management
Hello patrick, -Thank you for reaching out to us on Hotels.com. It saddens me to hear you were disappointed with your stay. Please accept my sincerest apologies as we were not performing to our usual standards. Our only hope is that you give us a second chance to impress you. - Sincerely, Bernadette Arty Director of Guest Services
5 out of 5
by A verified traveler

Great location with super variety on the grounds

Posted May 3, 2016
We spent our last two days in the Bahamas at this hotel for the comfort, services, and location. The staff were so accommodating and kind. The grounds were beautiful. And it is right across the street from great shopping and restaurants.
Comment from Hotel Management
by Sincerely, Bernadette Arty, Hotel Management
Hi, - Thank you for leaving your feedback. We are so happy that you enjoyed your stay with us! We hope you visit our property again on your next visit to Grand Bahama.
4 out of 5
by Glenn

Good Stay!

Posted Apr 26, 2016 on Hotels
My stay was for business but I was able to relax for one day and had a good time. The hotel was nice but front desk staff needed some backup help for checking in and out.
Comment from Hotel Management
Jul 9, 2016 by Tom, Hotel Management
Hi Glenn, Thank you for leaving us a nice review. We are happy to read that you enjoyed your business trip with us and was able to relax. We hope you visit us again on your next visit to Grand Bahama. Sincerely, Bernadette Arty Director of Guest Services
4 out of 5
by A verified traveler from Houston TX

They are supposedly returning 4 days of stay

Posted Apr 25, 2016
Two other gentlemen could not travel to hotel due to flooded Houston. I purchased all room. Hotel said five days needed to refund their charges to Expedia.
Comment from Hotel Management
Aug 25, 2016 by Yvette, Hotel Management
Thank you for your feedback. We are disappointed to hear that you experienced difficulties with your reservation. Please accept our sincere apologies for any inconvenience caused. Thank you once again. Regards,
4 out of 5
by Adrien from Nancy

Hôtel bien équipé et bien placé

Posted Apr 6, 2016 on Hotels
Séjour agréable, reposant et hôtel idéalement placé pour le soir (bars, restaurants, casino à proximité...)
Comment from Hotel Management
by General Manager, Hotel Management
Thank you for your feedback. We are delighted to hear that our Resort met your expectation. We look forward to seeing you again, real soon. Regards, Yvette S