Don't go there
Posted Jul 31, 2015
The place is in the middle of nowhere, very far from any grocery shopping. Don't get fooled by the courtesy shuttle, it goes to the Lucaya which is mainly restaurants and souvenirs. The taxi to any place from the resort will cost you no less than $25. To rent a car from the resort a day costs about $100. Basic transportation is very expensive. Communications are horrible as well, internet is very slow and it costs about $12/day. The only place where you can use it free of charge is one station in the lobby next to the beach towel returns bin... Staff is very unhappy, shuttle driver never turns the AC on, and the actual shuttle gets crowded most of the time. No help with luggage. Missing towels and bed sheets from the room, we had to ask the front desk, and it took only an hour to get them. The sofa bed was super uncomfortable, impossible to get good sleep on it. Kitchen is beat up, as well as the furniture inside the place. The jets of the jacuzzi didn't work, motor was burned.... No cold water in the kitchen, only hot water with low pressure. Plates, cups, utensils in the kitchen were very old and not enough. Air Conditioning was very loud. The restaurant on the property was always empty, but the service is super slow. All tips are included in the bill, so overall quality of service is poor all around the property. No ice machines, we found only one which wasn't working. For every beach towel one should sign in and out.
Comment from Hotel Management
Aug 12, 2015 by Rick, Hotel Management
Thank you for staying with us. We appreciate your feedback as it is helpful in improving our property's services and staff training. We take comments like yours into consideration for further improvement. We hope you visit again.