Ratings based on 173 Verified Reviews
3.7 Room cleanliness
3.4 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Cocoa Beach
Poor managementPosted Nov 9, 2017
Pros: On beach
Location: Very isolated because of marina surrounding hotel. A taxi was the only way to leave hotel grounds. Food at hotel was marginal and expensive.
Check in was published for 4pm. Went to desk @ 4pm and was told to come back in 10 min. Then I was told that room was being cleaned and we would be notified when ready. Sat in lobby 'til well after 5pm before keys were handed out. Went to room to discover there were no bath linens and no coffee maker. Call to lobby from room... was told they would be right up. After 3 more call to desk and 2 more hours waiting in room we went to lobby and made a fuss. After another 20 min. waiting in lobby, a bag of towels and a coffee maker were handed to me with no apologies or considerations for the time we wasted waiting on these items instead of enjoying our first day of vacation. Very disappointing.
by A verified traveler
Posted Sep 28, 2017
Since the resort was just reopening after the hurricane I hope these were not typical experiences. With the exception of Destiny all of the hotel staff are phoning it in. Usually staff in the islands are so welcoming and helpful. This staff simply do not want to be there. They are slow and honestly I felt like I was bothering them from taking my food order to asking for clean towels. The room appeared clean but if you walk on the floor bare foot you'll know that there had been no deep cleaning between guests. Probably for some time. The food was disgusting. The better restaurant was closed so we were stuck with the bar/grill. Everything was bad and service was awful and we were served with Styrofoam plates and plastic cutlery. The hot tub was like warm. The private beach was unkept. Glass in the sand. There is only Wi-Fi in the lobby. This made life very difficult. It has the potential to be a lovely place but they need am overhaul. It was laughable that they tried to sell us a timeshare there. I won't be returning.
for Everyoneby A verified traveler from Mississauga
On beach!Posted Aug 1, 2017
Staff very accommodating for late arrival and very late departure. All staff friendly. Rooms are spacious - stayed on marina side. Great to have a full kitchen. Lunch and happy hour at Coconuts bar was excellent. Always feel at home.
for Everyoneby A verified traveler from texas
If your on the front then you are on the beach.Posted Jul 30, 2017
Pros: Safety, not many people and friendly staff.
Cons: check in
Location: great location.
The check in wait was inexcusable. The people before us had waited 4 hours. I caused enough stink about that I got in before they did. This is a shame because it causes this lovely resort from having a 5 star rating.
Terrible, awful, uncaring and simply to be avoidedPosted Jul 24, 2017 on Hotels
absolutely terrible! awful ! i booked 3 rooms for 6 of us, it took me 2 hours, yes 2 hours to get us all in our rooms. two of the rooms we were sent to had guests in there! there was no apology, no drink to say sorry, nothing! this place is awful. they do the reservations by paper ! thats why its so messed up. rooms were ok, food took forever to arrive, drinks served in plastic cups and thats if you get served. staff simply dont care in any area of the place. wifi only worked in reception.
for Business Travelersby A verified traveler from Orlando, Florida
Only thing missing was free Wi-FiPosted Jul 19, 2017
Pros: It seems that all rooms are suites- kitchen with a living room and 2 balconies.
Cons: Free wifi would've made this a 5/5 for me.
Location: This hotel is the best thing about the island.
I've travelled internationally to many hotels, and stayed in other Bahamas hotels. This one was great. I was here on a business trip, though, and the fact that there's no free wifi in the room was not great. Other than that, it was a pleasing experience.
for Everyoneby A verified traveler from Memphis, TN
Great inexpensive hotelPosted Jul 1, 2017
Pros: The rooms are large and comfortable with a kitchen so you can cook. The beach is super clean too. They rake it every morning to keep it nice.
Cons: Check in was a hot mess. They need more cleaning staff. The towels in the room are overused and really need to be replaced.
Location: There's a free shuttle to Port Lucaya. Five restaurants in walking distance. There are lots of options too for tours and excursions.
I'm not sure why people give this hotel bad reviews. Honestly - I chose this hotel because it was cheap and the pictures looked pretty. We arrived early, check in is at 4, so we took a cab to Port Lucaya. At 3:30 we caught the free shuttle back to the hotel. At 4 our room was not ready. It was not ready until 6 so basically I spent 2 hours in the lobby being told "15 minutes". We had booked a Marina View (buildings across the street) and were given a room in the Blue Marlin building with an ocean view and literally - 100 steps to the beach. So for that, I can forgive the two hour wait. The room was nice. I didn't feel it was dated at all. There were some things that were off - for instance the outlet in my bedroom had a face plate that didn't quite cover the hole. The towels were a bit overused. But there was an air conditioning unit and television in every room and I felt it was clean. The kitchen had enough pots and pans that we were able to cook the whole week which saved money on food. There are 5 restaurants within walking distance (2 on site) and a free shuttle to Port Lucaya. The pool was lovely and there are plenty of activities to participate in daily at the hotel. The staff is super friendly, everyone always had a smile and said hello. I will definitely go back!
for Everyoneby A verified traveler from Fort Lauderdale
SERVICEPosted May 19, 2017 on CheapTickets
Housekeeping and Front Office were amazing. Stayed in room 1084, super clean. Thanks again.
Posted Apr 7, 2017 on Hotels
1) i basically made the checkin by myself. adding all my information in a form. 2) very bad internet connection and wi-fi 3) too expensive for the quality offered 4) 10pm everything is closed. if you need water or anything ??? 5) no friendly people- no smiles, no good mornings - seems you are a problem for them. 6) at the pool bar trying to get a drink but the bartender was to busy to text on his phone. 7) really do i need to pay 5$ per ay to use the safe in the room? never ever sees something like that. 8) no daily housekeeping- they never cleaned my bathroom in 2 weeks stay. just towel change. and more and more.....
for Everyoneby A verified traveler
Clean hotel on the beachPosted Mar 15, 2017
Great time!! Would suggest to others. Love Tory and jermaine the bar tenders, great service. Go to Bernies for lobster tails. Snooki get with Rico a must do.