You get what you pay for
Posted Jun 27, 2016
Upon our arrival to the hotel, after an exhausting, eventful day of travel, the front desk staff was extremely rude, abrupt, not at all welcoming. We found this to be the case with several of the receptionists at the front desk throughout our 6 night stay. On several occasions, when we would attempt to get beach/pool towels, they would be unavailable, before noon. When inquiring about beach towels, the staff would act extremely put out, with no further detail on when they may be available. We did have positive experiences with other hotel staff members, such as the male bartenders, concierge, and housekeeping, who were friendly, welcoming, and helpful. When we arrived, our bathrooms were filthy, they did not look like they had been properly cleaned for quite sometime. The on-site restaurant had less than mediocre bar food. The beach area had nice accommodations, with a friendly lifeguard staff, who would kindly provide and move lawnchairs. The guests, some of whom were time shareholders, seemed very family-friendly. We booked a glass bottom boat ride/snorkeling trip with the company on site. Although a storm came before we go to the reef, Captain Kendal handled the situation very well, and they refunded us fully.
This is the first time I have booked a hotel through Expedia. The first lesson I learned is the price Expedia advertises is only for two people. The Bahamas consists of several islands. There was no information regarding which airport to fly into.