Ratings based on 598 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Tampa, FL
Pelican Bay Resort at LucayaPosted Jul 10, 2015
We spent two nights. Three of us were to travel but only two made it (wife and self). Upon check-in, I asked for re-pricing of the room given the two of us. Was informed that a reduced room rate was not possible, but the room was upgraded to reflect the cost differential. We were also give free internet as well. We were satisfied with the adjustment. The room was spacious and clean; one large bottle of water was provided complementary. The grounds were well maintained as was the pool area. This is an impressive property. My on compliant was that the bath tub could have looked cleaner. The bedding, towels etc. were very clean and looked it. The staff were friendly, competent, efficient, and actually very helpful. About two blocks away were the shops and eateries of Port Lucaya; the shops were well-stocked, fairly priced, and the food was excellent. The hotel is very well situated. When we return, we'll stay here again.
for Couplesby Dick from Tasmania
Bahamas losing visitors.Posted Jun 29, 2015 on Hotels
We came off the ferry, poor services from terminal to hotel. Very poor welcome for passengers, and tatty terminal. Once to Lucaya it was much better. Need better entries, better taxis and more attention paid to island access. The ferry does the Bahamas no favors. Cuba will take your tourists soon.
for Getaway With Friendsby A verified traveler
I'll recommend it!Posted Jun 25, 2015 on Hotels
From we came to check in, the staff was very friendly and didn't stop until we were satisfied. I will be back very soon, and I recommend this hotel for any one looking for a home away from home.
for Couplesby isabelle from NICE
hotel agréable mais ne vaut pas 4 étoiles...Posted Jun 19, 2015 on Hotels
Bel hôtel exterieurement et plutôt calme. belle vue sur le canal et belle végétation. Restaurant de l'hotel excellent et abordable. en revanche, isolation entres les chambres inexistantes donc mieux vaut tomber sur un bon voisinage, quand au ménage, ni serpilliere ni aspirateur, un coup de spray dans les sanitaires et c'est fait ! clim. hyper bruyante, ainsi que VMC S.D.B. et douches...
for Everyoneby A verified traveler from Florida
Great hotel, wonderful view and great location!!!Posted Jun 10, 2015
Pros: The location is great, so that you can just walk to many restaurants and shops at the marketplace, the ferry over to the beach is very convenient.
Location: The location, next to the Lucaya marketplace is great with the shops and many great restaurants to choose from.
We really enjoyed our stay at the Pelican Bay Resort, the staff was very nice, all rooms look out at the bay/marina. When we got to out room, our air was not working correctly, they sent a tech down and he determined that it was frozen up, he said they would have to move us and when he returned, he got gotten us an upgrade to a suite for our inconvenience. The suite was so much larger and nicer, than a standard room, that really made the trip extra special. So, if you are going to stay here, pay the extra and get the suite, it's well worth it.
for Everyoneby A verified traveler
Posted May 25, 2015
I loved it here. Great place to stay! Staff is very friendly the room was very comfortable!!! I loved everything about it!
for Everyoneby A verified traveler from Florida
Week long stayPosted May 23, 2015
Pros: location and atmosphere
Cons: was all good
Location: Marina with charter fishing, glass bottom excursion boats and taxi, several restaurants on property and next door, plus shops at Port Lucaya Market Pl
Checked in Monday and out on Friday, was very delightful and young lady who cared for our room was super nice, friendly and efficient. Overall good stay except for one night, from room above us in wee hours of the morning, heard loud noises that sounded like dropping a ball and it rolling across the floor, dragging a chair across the room, was very noisy for a period of time........next day I talked to housekeeping and front desk and learned that there was not supposed to have been anyone in the room......I know strange but true.......go figure.
for Business Travelersby Piero
Posted May 14, 2015 on Hotels
for Getaway With Friendsby Christine from st Pete beach
nice staff, but maybe overehelmed.room could be clPosted May 12, 2015 on Hotels
Good for quick getaway buy was expecting more for the $.Had sand in bed, got jipped on biscuits that were supposed to be in room in a.m. the staff was friendly and helpful though.I think our group size may have overwhelmed them.Not sure if I would try them again if in Freeport
by A verified traveler
The photographs were very misleading. The hotel iPosted May 7, 2015
I would not stay here again. The hotel needs a renovation and better cleaning crews. That should be enough for you to get an idea of what my experience was like.