3 outdoor pools, pool umbrellas, sun loungers
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Reviews of Pelican Bay Resort at Lucaya

4 out of 5
Pelican Bay Resort at Lucaya
Sea Horse Road at Port Lucaya, Lucaya, Freeport, Grand Bahama

Reviews

8.2

Very Good

Rating 10 - Excellent. 406 out of 984 reviews" "
Rating 8 - Good. 347 out of 984 reviews" "
Rating 6 - Okay. 155 out of 984 reviews" "
Rating 4 - Poor. 55 out of 984 reviews" "
Rating 2 - Terrible. 21 out of 984 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay very much. Everyone was friendly. It’s very convenient to the marketplace. We also enjoyed the breakfast that was offered on the property.
Stayed 5 nights in Apr 2024

6/10 Okay

Candia

Traveled with partner
Liked: Cleanliness, staff & service
Nice ambiance. Great balcony view. Kitchenette in room was convenient, equipped with essentials for morning tea and coffee. Plumbing was a bit outdated but water was hot. Skip the breakfast buffet. I would stay again. Rooms are nice and relaxing for lounging.
Stayed 3 nights in Apr 2024

8/10 Good

Robin Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check In was slow and was shocked to see there was no help with luggage. After 2 bad rooms, first one my key worked and somebody was already in there and the 2nd room had a leaky toilet . But the staff immediately rectified the situation and gave us a free upgrade and the room was gorgeous !! Over all the stay was very very nice !
Stayed 5 nights in Mar 2024

10/10 Excellent

Shariya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Mar 2024

8/10 Good

Sherilyn

Liked: Cleanliness, staff & service, property conditions & facilities
I was in close walking distance to eateries
Stayed 2 nights in Mar 2024

10/10 Excellent

Angie

The best on the island! Loved everything! The location the view. Spectacular
Stayed 7 nights in Mar 2024

10/10 Excellent

Ato

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Great place to stay. Home away from home
Stayed 2 nights in Mar 2024

10/10 Excellent

melissa

Stayed 1 night in Mar 2024

10/10 Excellent

Hamel

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Mar 2024

10/10 Excellent

Dean Scott

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
People were great .
Stayed 7 nights in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the top hotels on grand Bahama, highly recommended if you like luxury, I want to enjoy your stay.
Stayed 2 nights in Mar 2024

6/10 Okay

Shawna, Nassau

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
PROPERTY TOO DARK IN THE EVENINGS AND FEELS VERY VERY UNSAFE. WAS AFRAIN GOING TO MY ROOM AT NIGHT!! POOR LIGHTING!!!
Stayed 1 night in Mar 2024
Response from Team Happy on Mar 5, 2024
We would like to express our sincere gratitude for bringing to our attention your experience regarding the lighting at our property. Your feedback is invaluable to us, and we genuinely appreciate your openness.We want to extend our sincere apologies for any inconvenience caused by the poor lighting during your stay. Please know that we take your concerns seriously, and we are committed to addressing and improving this issue promptly.Our team is actively working to enhance the lighting conditions across the property to ensure a more comfortable and enjoyable experience for our guests. Your feedback serves as a catalyst for positive change, and we are determined to create a brighter atmosphere for all our visitors.

10/10 Excellent

JOHN, North Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Giovanni

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!
Stayed 4 nights in Feb 2024

8/10 Good

Wayne, Nassau

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was not the best
Stayed 1 night in Feb 2024

10/10 Excellent

Gentry, ABACO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Friendly staff clean property and rooms. Safe secure and private. Shopping options next door. Look forward to our next visit.
Stayed 2 nights in Feb 2024
Response from Front Desk on Feb 26, 2024
Happy Sunday Gentry!We appreciate your feedback! Hope to see you again soon!

8/10 Good

Tianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at pelican bay resort
Stayed 3 nights in Feb 2024
Response from Front Desk on Feb 26, 2024
Happy Sunday Tiana! Thank you for your feedback! Hope to see you again soon!

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite resort
Stayed 1 night in Feb 2024

6/10 Okay

BARRY

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
3 unauthorized holds on my credit card. Had to talk to 4 different staff to find out that they had no explanation……. Check in person did not provide any information about the resort or clear direction on how to find my room.
Stayed 8 nights in Feb 2024

6/10 Okay

Shakeva

Traveled with partner
Liked: Amenities
The hotel shops were nice.
Stayed 2 nights in Feb 2024

8/10 Good

Shakeva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Gregory

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property
Stayed 2 nights in Feb 2024

10/10 Excellent

Nicola J, Fishers

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Repeat visitor to Pelican Bay. I stay here every time I go to visit my family.
Stayed 4 nights in Jan 2024

10/10 Excellent

josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Javaro

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Edithria

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Briscola

Stayed 1 night in Jan 2024

10/10 Excellent

Jeffery

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Freeport Bahamas
Great facility here in the Bahamas. Has two restaurants on the property so getting something to eat is very easy. Room was large, clean and comfortable.
Stayed 1 night in Jan 2024
Response from Amanda on Jan 19, 2024
We're delighted to hear you enjoyed your stay with us! Your satisfaction is our greatest reward. We can't wait to welcome you back for another wonderful experience.

8/10 Good

Veoshe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024

10/10 Excellent

SIAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel & friendly staff. Convenient location near restaurants & the beach!!
Stayed 13 nights in Dec 2023

10/10 Excellent

Ryan

Stayed 2 nights in Jan 2024

10/10 Excellent

Dericka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place felt like home ❤️ My children , husband and I loved it 🙌
Response from Amanda on Jan 19, 2024
We aspire to be your home away from home and we eagerly anticipate your return.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Lovern

Stayed 1 night in Jan 2024

4/10 Poor

Rodney, St. Louis

Stayed 2 nights in Jan 2024

6/10 Okay

Jeff

Traveled with family
Disliked: Cleanliness, amenities
Property and island are getting run down. Staff volunteers no information. Docks are unsafe. Corporations have all left and governments are not helping to o revitalize the area. Is not a very pleasant stay if sun is not up. Nothing to do other then the beaches.
Stayed 7 nights in Dec 2023
Response from Team Happy on Jan 19, 2024
I appreciate your honest feedback and concerns about the current state of the property and island. Your observations are valuable, and we take them seriously.Our goal is to provide a memorable and enjoyable stay for all our guests.

10/10 Excellent

robert, jupiter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

4/10 Poor

Charles J

Liked: Amenities, property conditions & facilities
Nice and clean.
Stayed 5 nights in Dec 2023

8/10 Good

Dianne Elaine

Traveled with family
Liked: Cleanliness, property conditions & facilities
The grounds and rooms were fine. Room service for towels and toilet paper or in-room coffee restocking was only done upon request. Staff and locals were very friendly.
Stayed 8 nights in Dec 2023

6/10 Okay

Tashai

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 6 nights in Dec 2023

10/10 Excellent

TIFFANY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Amanda

Liked: Staff & service
Stayed 2 nights in Dec 2023

2/10 Terrible

Latoya

Stayed 2 nights in Oct 2023

10/10 Excellent

Julie, West Bend

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice resort, but a little too quiet. I felt like we were the only ones there. Not alot to do in Freeport in November. Everything is very expensive.
Stayed 5 nights in Nov 2023

10/10 Excellent

Jade

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in Freeport. This is my 2nd stay at the hotel. Kudos to the staff at Sabor … excellent service, food and drinks
Stayed 6 nights in Nov 2023

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing
Stayed 1 night in Nov 2023