The Staff Makes the Difference at Viva Wyndham FPO
Posted Jan 4, 2017
The best things about this resort are  the location right on Fortuna Beach, which is a beautiful and tranquil white sand beach, and  the super staff who go above and beyond to make guests feel welcome. The group of young multinational and multilingual resort directors and coordinators at Viva are really special. They do it all. They put on a nightly show including acrobatics and dance that they perform themselves with verve and enthusiasm. They also work their tails off during the day operating the resort and accommodating and entertaining guests (including teaching people how to use the on-site trapeze) and they manage to keep a smile and a good attitude through it all. The people make this place what it is. Without them, it would just be OK. The rooms are a little tired, beds a little old, sheets a little scratchy...but if you are not one who needs to be in the lap of luxury, the Viva is a fun and laid back place to really and truly relax. The essentials are not lacking though. AC worked in the room and the shower had hot water. There are no pretensions here. It is family friendly and right on the beach. I would return despite the shortcomings in terms of modernity or 'perfectness' of the accommodations. The food is decent, although I liked the buffet better than the "special" restaurants. Good variety and if you stick to the simple stuff, it's healthy and acceptable (steamed broccoli, fruits, potatoes, coffee, pastries...). Overall thumbs up.
Comment from Hotel Management
Jan 11, 2017 by lt, Hotel Management
We highly appreciate the fact that you took your precious time to write a detailed review.
Your special mention of the staff that enhanced the quality of your trip is greatly appreciated. We recognize that our staff plays a valuable role in the vacation experience of our guests. Reviews like yours serve to motivate us even more. Both your pros and cons comments have been forwarded to the responsible managers, and we assure you that we will bear them in mind.
It would be a pleasure for us to welcome you back and provide you with a great stay showing that we have improved our service for you.
Viva Wyndham Fortuna Beach