On the beach, white sand, sun loungers, beach umbrellas

Reviews of Viva Fortuna Beach by Wyndham, A Trademark All Inclusive

3.5 out of 5
Viva Fortuna Beach by Wyndham, A Trademark All Inclusive
Doubloon Road And Churchill Dr., Freeport, Grand Bahama

Reviews

6.8
Rating 10 - Excellent. 231 out of 1002 reviews" "
Rating 8 - Good. 284 out of 1002 reviews" "
Rating 6 - Okay. 226 out of 1002 reviews" "
Rating 4 - Poor. 126 out of 1002 reviews" "
Rating 2 - Terrible. 135 out of 1002 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Lee

Traveled with partner
Liked: Amenities
It was nice not to have other resorts on the beach. Beach and ocean was an A. We liked the eco friendliness of the resort. Bring your yetties no bottled water. And bar drinks stay cold on beach/pool. Unfortunately the Junkanoo Cafe food was fair at best. Lots of carbs/starches and the food was cold. The rooms need an update and there was a lack of attention to detail. For example our toilet paper holder was broken. It was hard to find fresh washcloths from housekeeping. There also should be a better way to communicate with your guests what is going on at the resort on a daily basis. We were also disappointed to find that we could not eat at one of your dinner restaurants every night. When we booked ALL INCLUSIVE we know that means you have access to all food options like in other resorts we visited. The pool was cold and lacked shaded areas. The food by the pool/beach had a nice set up with food but again it was cold. Cold hamburgers and fries just are not tasty. Cooked to order would have been better and worth the wait for hot food.
Stayed 6 nights in Mar 2024

4/10 Poor

Brittney

Traveled with family
Liked: Staff & service
We specifically requested King beds during booking and were told that none were available. Beds were small, which made sleep for the week extremely uncomfortable. Our A/C also leaked onto the floor (puddles, needing towels for cleanup), and we have been hounded with calls from the resort for timeshare purposes since our stay.
Stayed 4 nights in Feb 2024
Response from Viva Fortuna Beach by Wyndham on Mar 28, 2024
Dear Brittney,Thank you for the review regarding your recent stay at our Resort.We deeply regret to learn that your experience did not meet your expectations. Your comments and insights are incredibly important to us as they play a crucial role in helping us continually evaluate and improve our amenities and services.Thank you again for your feedback and we hope to have the opportunity of regaining your trust the next time you visit to The Bahamas.Kind regards,Customer CareViva Fortuna Beach by Wyndham

4/10 Poor

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice, however there were several parts of the stay that made it less than acceptable. 1. Unless you pick up beach towels before 9am they will be out for the day. Which leads the customers to keep them overnight, buy more. 2. You cannot book restaurants upon check-in and they are sold out for the week. We questioned so they booked our party of 6 for a table for 4. But upon arrival and through most the entire meal there were 5-6 out of 20 tables actually had people sitting at it. Keep in mind you only get two booked meals, best of luck making it happen. 3. Buffett was nothing worth raving about. Most of it was bland and didn’t make sense especially on themed nights. Do not go with children that do not want to venture out into entree options that are odd. Overall not kid friendly when it comes to food. And the 3 adults didn’t like much of what we had to seek out each night. 4. No hot water the last day we were there. 5. Jerry the manager at Dolce vita, Jedd with the entertainment staff and the entire dive staff was exceptional!
Stayed 5 nights in Mar 2024
Response from Viva Fortuna Beach by Wyndham on Mar 26, 2024
Dear Brian,Thank you for publishing your review.Our continuous commitment is to provide a quality service to all of our guests. Please be sure that your comments will be taken into consideration as they will assist us to continue improving. Please do not forget that we will be pleased to welcome you back at Viva Fortuna Beach by WyndhamBest regards,Customer CareViva Fortuna Beach by Wyndham

10/10 Excellent

David R

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Pristine endless thick white sand beaches.
Stayed 7 nights in Mar 2024
Response from Viva Fortuna Beach by Wyndham on Mar 21, 2024
Dear David R,Thank you very much for taking the time to post your review. Your positive feedback means you enjoyed your stay at Viva Fortuna Beach by Wyndham, and we would like to express our deepest gratitude for choosing our beautiful resort. We would be honored to welcome you back in the near future.Kind regards,Customer CareViva Fortuna Beach by Wyndham

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
No hot water in room ~ asked twice if it could be fixed. Sent 3 maintenance guys and still couldn’t fix it. Front desk manager wasn’t helpful or willing to accommodate.
Stayed 3 nights in Mar 2024
Response from Viva Fortuna Beach by Wyndham on Mar 20, 2024
Dear John,We appreciate the time you dedicated to write your remarks about your vacation.It is our priority to satisfy all of our clients and we can assure you that we work every day with great efforts to optimize our services. Thank you very much for taking the time to bring these points to our attention, we will take all the necessary actions in order to avoid those situations.Thank you again for your feedback. Kind regards, Customer CareViva Fortuna Beach by Wyndham

8/10 Good

Torianna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. Very family friendly and a beautiful beach.
Stayed 5 nights in Mar 2024
Response from Viva Fortuna Beach by Wyndham on Mar 18, 2024
Dear Torianna,We genuinely appreciate your positive review of your vacation and want to express our gratitude for choosing Viva Fortuna Beach by Wyndham as your destination.Our primary objective is to offer all our guests a delightful and memorable vacation experience, and we are thrilled to learn that we have succeeded in doing so during your stay.We look forward to welcoming you back soon at our Resort. Best regards,Customer CareViva Fortuna Beach by Wyndham

8/10 Good

Oksana

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I recently stayed at Viva Fortuna Beach by Wyndham for 4 days with my partner, and it was a delightful experience. We had the opportunity to dine in two restaurants on-site, and the food was exceptional, especially the tuna steak, which was the best I’ve ever had. While the buffet offered average options with not many choices, the dishes were still tasty. The entertainment options were plentiful, with nightly shows and live music at the bar, where the talented performer added to the ambiance. The white sand beach and warm, clear blue water were absolutely stunning, making it an ideal setting for relaxation. Despite being a smaller resort, everything we needed was conveniently close, creating a cozy atmosphere. The staff were incredibly friendly and accommodating, ensuring that our rooms were cleaned daily. Although the rooms were standard and the resort itself is not new, it was clean and inviting. However, I would advise future travelers to be cautious when booking packages, especially from New York. In our case, the package only included a flight to Nassau, and upon arrival, we discovered that the resort is located on a different island, requiring an additional 30-minute flight, which came at a significant cost. Therefore, I recommend ensuring that your flight is booked to Freeport Grand Bahama Island if you plan to stay at this resort. Overall, our experience with the hotel was wonderful, but our experience with the Expedia package left much to be desired.
Stayed 3 nights in Mar 2024
Response from Viva Fortuna Beach by Wyndham on Mar 18, 2024
Dear Oksana,Thank you for publishing your positive and sharing your experiences with other travelers.It is more than wonderful to learn that you thoroughly enjoyed your stay, our customer’s satisfaction is our constant goal. Knowing we have reached this goal in your currently stay is very rewarding for all our hard working staff members and it will reinforce our commitment to provide quality service to all of our guests.Thank you so much for your detailed and motivating comments. We hope your review will help other travelers to choose us.We hope to welcome you back for offering you another awesome stay.Kind regards, Customer CareViva Fortuna Beach by Wyndham

8/10 Good

Serena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely beaches
Stayed 3 nights in Mar 2024
Response from Viva Fortuna Beach by Wyndham on Mar 18, 2024
Dear Serena,Thank you very much for taking the time to post your review. Your positive feedback means you enjoyed your stay at Viva Fortuna Beach by Wyndham, and we would like to express our deepest gratitude for choosing our beautiful resort. We would be honored to welcome you back in the near future.Kind regards,Customer CareViva Fortuna Beach by Wyndham

6/10 Okay

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No water in the rooms refrigerator. If you call for some, the ONLY person with a key to that storage just left or he comes in tomorrow at 10, Oh that person is nit here and we can get that for you tomorrow, blah, blah, blah! While there, they ran out of regular coffee and all they could put in your room was decaf. Thanks but why don’t we just drink hot water? Poorly managed property! The food is pretty good, but could be better. It’s a shame, as the property itself is amazing!
Stayed 6 nights in Mar 2024
Response from Viva Fortuna Beach by Wyndham on Mar 18, 2024
Dear Robert,Thank you very much for taking the time to post your review.Please know that we value your concerns deeply, and our dedicated team is actively working to address and resolve the issues you brought to our attention. Your feedback is integral to our ongoing commitment to enhance the quality of our facilities and services continually.We look forward to the chance to welcome you back and provide you with an improved and more enjoyable stay.Kind regards,Customer CareViva Fortuna Beach by Wyndham

8/10 Good

Teorah

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Viva Fortuna Beach by Wyndham on Mar 15, 2024
Dear Teorah,Thank you very much for taking the time to post your review. Your positive feedback means you enjoyed your stay at Viva Fortuna Beach by Wyndham, and we would like to express our deepest gratitude for choosing our beautiful resort. We would be honored to welcome you back in the near future.Kind regards,Customer CareViva Fortuna Beach by Wyndham

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
This exactly want I was looking for in vacation. There was amazing beach, water sports, incredible entertainment, and great food and drinks.
Stayed 5 nights in Feb 2024
Response from Viva Fortuna Beach by Wyndham on Mar 6, 2024
Dear Michael, Thank you for your kind and detailed review about Viva Fortuna Beach by Wyndham, its facilities and services.We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest and we recognize that our staff plays a valuable role in the vacation experience of our guests. Reviews like yours serve to motivate us even more.We thank you for choosing Viva Fortuna Beach by Wyndham for your getaway, and we are honored to have had the opportunity to host you.Kind regards, Customer CareViva Fortuna Beach by Wyndham

10/10 Excellent

Natalie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
food was excellent for a buffet staff was accommodating with a room change request.
Stayed 6 nights in Feb 2024
Response from Viva Fortuna Beach by Wyndham on Mar 5, 2024
Dear Natalie,Thanks for your kind review of our Resort, its facilities and services. We really appreciate receiving feedback from our guests and we will be certain to pass along your kind praise to our staff. It's our pleasure to have received you with us at the Viva Fortuna Beach by Wyndham and we are happy to hear that your vacation has been so great and that you feel safe with us.Thank you for recommending our Viva Fortuna Beach by Wyndham and please remember that we will be pleased to welcome you back anytime.Kind regards, Customer CareViva Fortuna Beach By Wyndham

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Viva Fortuna Beach by Wyndham on Mar 6, 2024
Dear Robert,We appreciate the time you dedicated to write your remarks during your recent visit to our resort.We are sorry for the incident that you mentioned and has been brought to the attention of the involved department. We are sorry for any inconvenience or annoyance that you might have experienced during your last visit with us. We hope to have the opportunity to serve you at our resort.Kind regards,Customer CareViva Fortuna Beach by Wyndham

6/10 Okay

James

Traveled with partner
Disliked: Property conditions & facilities
Not all staff was friendly. Not helpful at all. Room was horrible refused to stay in there! Switch us no hot water for 2 days!
Stayed 7 nights in Feb 2024
Response from Viva Fortuna Beach by Wyndham on Mar 5, 2024
Dear James,We appreciate your feedback on your recent stay at Viva Fortuna Beach by Wyndham. Your opinion is valuable and we will take your suggestions into account. Both your pros and cons comments have been forwarded to the responsible managers.Please do not forget that Viva Fortuna Beach by Wyndham will be pleased to welcome you back.Best regards,Customer CareViva Fortuna Beach by Wyndham

8/10 Good

Margaret Anne

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2024
Response from Viva Fortuna Beach by Wyndham on Mar 5, 2024
Dear Margaret Anne,Thank you very much for taking the time to post your review. Your positive feedback means you enjoyed your stay at Viva Fortuna Beach by Wyndham, and we would like to express our deepest gratitude for choosing our beautiful resort. We would be honored to welcome you back in the near future.Kind regards,Customer CareViva Fortuna Beach by Wyndham

6/10 Okay

Rao

Staff not friendly
Stayed 7 nights in Feb 2024
Response from Viva Fortuna Beach by Wyndham on Feb 18, 2024
DearThank you for taking the time to write a review about your stay in our resort.We regret to learn that your experience was far from pleasant. Please be certain that this situation does not meet the usual characteristics of our resort and we will take the proper measures to prevent reoccurrences like this in the future. Thank you for your attention and we remain at your entire disposal.Kind regards,Customer CareViva Fortuna Beach by Wyndham

6/10 Okay

Nalini

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Some staff members were rude-one bar staff and some activity organizers. The restaurant staff were the best!!! Food was great!!! Was unfortunate that the pool was freezing cold. Wished the gym opened earlier. More variety of daily activities needed.
Stayed 4 nights in Feb 2024
Response from Viva Fortuna Beach by Wyndham on Feb 18, 2024
Dear Nalini,Thank you for publishing your review.Our continuous commitment is to provide a quality service to all of our guests. Please be sure that your comments will be taken into consideration as they will assist us to continue improving. Please do not forget that we will be pleased to welcome you back at Viva Fortuna Beach By WyndhamBest regards,Customer CareViva Fortuna Beach By Wyndham

4/10 Poor

Linda

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Rooms are outdated, mini bar only 5 bottles of water after that you have to pay for drinks, no waiters or waitress come to you for drinks at buffet, pool and beach. Only 1 pool, the food was just okay. Tge entertainment was okay, the people was nice staff and tourists. Taxi service to go into town expensive, in February make sure you bring a sweater or jacket gets very cold at night.
Stayed 7 nights in Feb 2024
Response from Viva Fortuna Beach by Wyndham on Feb 18, 2024
Dear Linda,We appreciate the time you dedicated to write your remarks about your stay at our property. Your review will assist us in our commitment to improve in all aspects of our operations.We regret not having been able to fulfill your expectations.Thank you for the opportunity to serve you at our resort.Kind regards,Customer CareViva Fortuna Beach by Wyndham

6/10 Okay

Robert

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The was a hole in the room ceiling, shower peeling, cold water, staff was lazy. They never turned over the bed and put clean sheets on the bed. Trash under the bed. They said their policy is to clean every 3 days, Bottom self beer. There was more but I think you get the point. The best part was the water was beautiful
Response from Viva Fortuna Beach by Wyndham on Feb 18, 2024
Dear Robert,Thank you for the review regarding your recent stay at our Resort.We deeply regret to learn that your experience did not meet your expectations. Your comments and insights are incredibly important to us as they play a crucial role in helping us continually evaluate and improve our amenities and services. Your input allows us to make the necessary adjustments to ensure that future guests enjoy a more satisfying and memorable experience.Thank you again for your feedback and we hope to have the opportunity of regaining your trust the next time you visit to The Bahamas.Kind regards,Customer CareViva Fortuna Beach by Wyndham

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Viva Fortuna Beach by Wyndham on Mar 5, 2024
Dear Gary,Thank you very much for taking the time to post your review. Your positive feedback means you enjoyed your stay at Viva Fortuna Beach by Wyndham, and we would like to express our deepest gratitude for choosing our beautiful resort. We would be honored to welcome you back in the near future.Kind regards,Customer CareViva Fortuna Beach by Wyndham

2/10 Terrible

Denise

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Viva Fortuna Beach by Wyndham on Mar 5, 2024
Dear Denise,Thank you very much for taking the time to post your review. We hope to have the opportunity to improve your perception of our resort in a further stay.We would be honored to welcome you back in a near future.Kind regards,Customer CareViva Fortuna Beach by Wyndham

8/10 Good

jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are a little outdated,, food was good a great selection at the buffet and staff were awesome Beach was nice lots of chairs and a lot of water activities
Stayed 3 nights in Feb 2024
Response from Viva Fortuna Beach by Wyndham on Feb 18, 2024
Dear jason,Thank you very much for your kind comments and for taking the time to post your review.We are very pleased to learn that you enjoyed your stay at our beautiful resort and we would like to express our deepest gratitude for choosing our Viva Fortuna Beach by Wyndham.We would be honored to welcome you back in a near future.Kind regards,Customer CareViva Fortuna Beach by Wyndham

4/10 Poor

Lutricia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Roaches in 1st room, food was always cold And terrible. Didn't have hot water until the last day.
Stayed 5 nights in Feb 2024
Response from Viva Fortuna Beach by Wyndham on Mar 5, 2024
Dear Lutricia,Thank you for sharing your comments with us on your recent vacations.We can assure you that all of our clients’ opinions are very important to us as it is the most reliable source of information to improve our services and facilities. We appreciate your good comments.We hope that you afford us the opportunity to serve you again at Viva Wyndham Resorts.Kind regards,Customer CareViva Fortuna Beach by Wyndham

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff was amazing! The food was great for the most part, big selection and always available. It was crazy how they provided a huge variety to choose from and every day something different. Drinks were delicious - watch out for their rum, it sneaks up on ya! It is a very well kept older property. The rooms could use some improvements, but are clean and comfortable. The staff does everything to ensure you have a nice visit. The view from the room was fabulous and the beach was super clean. It was nice to stroll up and down with almost no one around. The entertainment and activities included was awesome. We will be back for sure!
Stayed 6 nights in Jan 2024
Response from Viva Fortuna Beach by Wyndham on Feb 11, 2024
Dear Jennifer,Thank you for giving us the opportunity to serve you at Viva Fortuna Beach by Wyndham. We are pleased to know that you had the opportunity to enjoy your vacation at our resort.It is a pleasure to know that our services and facilities met your expectations, the satisfactory comments of our guests are our best reward.Do not forget that we will be honored to receive you on your next visit to The Bahamas.Sincerely,Customer CareViva Fortuna Beach by Wyndham

6/10 Okay

Lauren

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Viva Fortuna Beach by Wyndham on Mar 5, 2024
Dear Lauren,Thank you very much for taking the time to post your review. We hope to have the opportunity to improve your perception of our resort in a further stay.We would be honored to welcome you back in a near future.Kind regards,Customer CareViva Fortuna Beach by Wyndham

2/10 Terrible

jevonnee

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Honest review, this hotel was probably the lease at the bottom of my list on picks Had to arrive to the resort and my own transportation there was no transportation provided the back-and-forth emails about the transportation that needed to be paid for was not met, the food was about a six out of 10 the food choices really remain the same the duration of my week stay the customer service was horrible. No one had any information or any source or any accommodations. There was a missing light in the bathroom the door handle, fell off and no one came to fix it. The safe was broken, the refrigerator was leaking. The power went off in the middle of the night. The cable went out every single night around the same time. The fridge raider was only stocked one time, and not even the very first day three days into the day I was provided with water and sodas, that was supposed to last the duration of my stay for a week , my room was only clean two times by request time I did deny it but the other times wasn’t even attempted there was absolutely no real fun activities to a certain extent everywhere we had to travel there was a $30 taxi ride we had to pay for ourselves the excursions that I paid for was canceled the day of and had to be refunded no accommodation other than a taxi ride one way and I had to pay for the other way back. Very disappointing. This is not a hotel for couples or people that are trying to have a very good Bahama first time experience , felt unsafe and unsatisfied
Stayed 5 nights in Jan 2024
Response from Viva Fortuna Beach by Wyndham on Jan 31, 2024
Dear jevonnee,Thank you for the review regarding your recent stay at our Resort.We deeply regret to learn that your experience did not meet your expectations. Your comments and insights are incredibly important to us as they play a crucial role in helping us continually evaluate and improve our amenities and services. Your input allows us to make the necessary adjustments to ensure that future guests enjoy a more satisfying and memorable experience.Thank you again for your feedback and we hope to have the opportunity of regaining your trust the next time you visit to The Bahamas.Kind regards,Customer CareViva Fortuna Beach by Wyndham

8/10 Good

BOGDANA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Viva Fortuna Beach by Wyndham on Jan 29, 2024
Dear BOGDANA,Thank you very much for taking the time to post your review. Your positive feedback means you enjoyed your stay at Viva Fortuna Beach by Wyndham, and we would like to express our deepest gratitude for choosing our beautiful resort. We would be honored to welcome you back in the near future.Kind regards,Customer CareViva Fortuna Beach by Wyndham

2/10 Terrible

Dorian

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Viva Fortuna Beach by Wyndham on Jan 29, 2024
Dear Dorian,Thank you very much for taking the time to post your review. We hope to have the opportunity to improve your perception of our resort in a further stay.We would be honored to welcome you back in a near future.Kind regards,Customer CareViva Fortuna Beach by Wyndham

6/10 Okay

Vira

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Viva Fortuna Beach by Wyndham on Jan 22, 2024
Dear Vira,Thank you very much for taking the time to post your review. We hope to have the opportunity to improve your perception of our resort in a further stay.We would be honored to welcome you back in a near future.Kind regards,Customer CareViva Fortuna Beach by Wyndham

6/10 Okay

Oleksandr

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Viva Fortuna Beach by Wyndham on Jan 29, 2024
Dear Oleksandr,Thank you very much for taking the time to post your review. We hope to have the opportunity to improve your perception of our resort in a further stay.We would be honored to welcome you back in a near future.Kind regards,Customer CareViva Fortuna Beach by Wyndham

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Viva Fortuna Beach by Wyndham on Jan 22, 2024
Dear Scott,Thank you very much for taking the time to post your review. Your positive feedback means you enjoyed your stay at Viva Fortuna Beach by Wyndham, and we would like to express our deepest gratitude for choosing our beautiful resort. We would be honored to welcome you back in the near future.Kind regards,Customer CareViva Fortuna Beach by Wyndham

6/10 Okay

Tanvir

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Overall it was a good experience, just remember you are taking refillable water bottles for the entire trip because they wont give you water unless you pay for it though i took the all inclusive apparently the water wasn't included lol. Also be prepared to eat the same food all day and night. And we hardly got any reservations for the good restaurants as they showed already booked although it was a 5 day stay and extremely slow internet.Also from time to time the house keeping would just directy open the door. Apart from that it was a good stay the staffs were good.
Stayed 4 nights in Dec 2023
Response from Viva Fortuna Beach by Wyndham on Jan 17, 2024
Dear Tanvir,Thank you for publishing your review.Our continuous commitment is to provide a quality service to all of our guests. Please be sure that your comments will be taken into consideration as they will assist us to continue improving. Please do not forget that we will be pleased to welcome you back at Viva Fortuna Beach by Wyndham.Best regards,Customer CareViva Fortuna Beach by Wyndham

4/10 Poor

Cynthia

Stayed 11 nights in Dec 2023
Response from Viva Fortuna Beach by Wyndham on Jan 16, 2024
Dear Cynthia,Thank you very much for taking the time to post your review. We hope to have the opportunity to improve your perception of our resort in a further stay.We would be honored to welcome you back in a near future.Kind regards,Customer CareViva Fortuna Beach by Wyndham

8/10 Good

Josephine

I had a great view of the beach in my room ,selection of food, staff were friendly and polite
Stayed 11 nights in Dec 2023
Response from Viva Fortuna Beach by Wyndham on Jan 16, 2024
Dear Josephine,Thank you for your review regarding your recent stay.It is very nice to read your good remarks about our services and facilities. Also, we are very happy to know that you enjoyed you stay at Viva Fortuna Beach by Wyndham.It would be our pleasure to welcome you back at Viva Fortuna Beach by Wyndham very soon.Kind regards,Customer CareViva Fortuna Beach by Wyndham

8/10 Good

Anneliese V

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. The resort was clean and well maintained. The food was awful.
Stayed 6 nights in Dec 2023
Response from Viva Fortuna Beach by Wyndham on Jan 16, 2024
Dear Anneliese V,We appreciate your feedback on your recent stay at Viva Fortuna Beach by Wyndham. Both your pros and cons comments have been forwarded to the responsible managers.Please do not forget that Viva Fortuna Beach by Wyndham will be pleased to welcome you back.Best regards,Customer CareViva Fortuna Beach by Wyndham

10/10 Excellent

IJah

Stayed 4 nights in Jan 2024
Response from Viva Fortuna Beach by Wyndham on Jan 9, 2024
Dear IJah,Thank you very much for taking the time to post your review. Your positive feedback means you enjoyed your stay at Viva Fortuna Beach by Wyndham, and we would like to express our deepest gratitude for choosing our beautiful resort. We would be honored to welcome you back in the near future.Kind regards,Customer CareViva Fortuna Beach by Wyndham

4/10 Poor

Amber

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Beach was nice , plenty of chairs, staff very nice.. the food was awful though
Stayed 11 nights in Dec 2023
Response from Viva Fortuna Beach by Wyndham on Jan 8, 2024
Dear Amber,We appreciate your feedback on your recent stay at our resort. Your opinion is valuable for us, both your pros and cons comments have been forwarded to the responsible managers.Please do not forget that Viva Fortuna Beach by Wyndham will be pleased to welcome you back.Best regards,Customer CareViva Fortuna Beach by Wyndham

4/10 Poor

Amber

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Beach was nice , plenty of beach lounge chairs. Food was not good at all and everyone was able to smoke all over resort so there was smoke stink everywhere ! Would not stay here again
Stayed 7 nights in Dec 2023
Response from Viva Fortuna Beach by Wyndham on Jan 8, 2024
Dear Amber,We appreciate the time you dedicated to write your remarks about your stay at our property. Your review will assist us in our commitment to improve in all aspects of our operations.We regret not having been able to fulfill your expectations.Thank you for the opportunity to serve you at our resort.Kind regards,Customer CareViva Fortuna Beach by Wyndham

8/10 Good

Maciej, White Plains

Traveled with family
Liked: Cleanliness, staff & service, amenities
place
Stayed 4 nights in Dec 2023
Response from Viva Fortuna Beach by Wyndham on Jan 8, 2024
Dear Maciej,Thank you very much for taking the time to post your review. Your positive feedback means you enjoyed your stay at Viva Fortuna Beach by Wyndham, and we would like to express our deepest gratitude for choosing our beautiful resort. We would be honored to welcome you back in the near future.Kind regards,Customer CareViva Fortuna Beach by Wyndham

8/10 Good

Stephanie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was clean and comfortable. Restaurants were next to impossible to get a reservation, and the food at the buffet was not wonderful. The rooms were clean and comfortable, however the safes did not work in either room, and hot water was almost non existent. Showers were almost unbearably cold. However, the beach and pool were wonderful, and the staff was absolutely fantastic and accommodating. I would consider staying again.
Stayed 2 nights in Dec 2023
Response from Viva Fortuna Beach by Wyndham on Jan 5, 2024
Dear Stephanie,Thank you for publishing your positive review about your recent stay in our Viva Fortuna Beach by Wyndham.Our continuous commitment is to provide a quality service to all of our guests. Therefore, it is very rewarding receiving your positive feedback regarding your recent stay at our property, but regret that not everything was perfect. We assure you that the involved departments were informed about your comments, and we will do our utmost to improve the quality of our services. Please do not forget that we will be pleased to welcome you back at Viva Fortuna Beach by Wyndham.Best regards,Customer CareViva Fortuna Beach by Wyndham

6/10 Okay

Melissa A

Stayed 3 nights in Dec 2023
Response from Viva Fortuna Beach by Wyndham on Jan 22, 2024
Dear Melissa A,Thank you very much for taking the time to post your review. We hope to have the opportunity to improve your perception of our resort in a further stay.We would be honored to welcome you back in a near future.Kind regards,Customer CareViva Fortuna Beach by Wyndham

10/10 Excellent

Jackie C

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family oriented resort. We felt safe to let our kids run around and be involved in various activities throughout the property. I felt some of the staff could’ve been a bit friendlier in the bar areas. They had a good variety of food and beverages and activities all day long! I would recommend to others with children! Overall we were very happy with everything and our kids had a blast! After all in the Bahamas it’s always beautiful!
Stayed 4 nights in Dec 2023
Response from Viva Fortuna Beach by Wyndham on Jan 5, 2024
Dear Jackie C,Thank you for publishing your review.Our continuous commitment is to provide a quality service to all of our guests. Therefore, it is very rewarding receiving your positive feedback regarding your recent stay at our property. We assure you that your comments have been taken into account.Please do not forget that we will be pleased to welcome you back at Viva Fortuna Beach by Wyndham.Best regards,Customer CareViva Fortuna Beach by Wyndham

4/10 Poor

Sherley

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The stuff wasn't nice they can careless about customers, they wasn't good the only thing that was interesting there was entertainment team the were perfect KJ Jammy Jean and everyone else from the entertainment team
Stayed 8 nights in Dec 2023
Response from Viva Fortuna Beach by Wyndham on Jan 4, 2024
Dear Sherley,Thank you very much for taking the time to post your review.Please know that we value your concerns deeply. Your feedback is integral to our ongoing commitment to enhance the quality of our facilities and services continually.We look forward to the chance to welcome you back and provide you with an improved and more enjoyable stay.Kind regards,Customer CareViva Fortuna Beach by Wyndham

10/10 Excellent

Cinders, Fort Lauderdale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Viva Fortuna Beach by Wyndham on Dec 30, 2023
Dear Cinders,Thank you very much for taking the time to post your review. Your positive feedback means you enjoyed your stay at Viva Fortuna Beach by Wyndham, and we would like to express our deepest gratitude for choosing our beautiful resort. We would be honored to welcome you back in the near future.Kind regards,Customer CareViva Fortuna Beach by Wyndham

10/10 Excellent

Juan Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities
The people make it worth the trip dr. Love and the dinning staff always great..
Stayed 4 nights in Dec 2023
Response from Viva Fortuna Beach by Wyndham on Dec 30, 2023
Dear Juan Jose,We would like to express our deepest gratitude for your comments.We are very happy to know that you liked our service. We are looking forward welcoming you back in a very near future! Kind regards,Customer CareViva Fortuna Beach by Wyndham

6/10 Okay

Rishil

Traveled with family
Liked: Cleanliness, staff & service
Beach. Need to have more Vegetarian options. Need to have more Non-alcoholic drinks. People who don't drink alcohol are less but they do exists so think about them..who know may be you might see more people coming to that destination. It was very Average for me.
Stayed 4 nights in Dec 2023
Response from Viva Fortuna Beach by Wyndham on Dec 30, 2023
Dear Rishil,Thank you for publishing your review.Our continuous commitment is to provide a quality service to all of our guests. Please be sure that your comments will be taken into consideration as they will assist us to continue improving. Please do not forget that we will be pleased to welcome you back at Viva Fortuna Beach by WyndhamBest regards,Customer CareViva Fortuna Beach by Wyndham

8/10 Good

Diane

Traveled with family
Liked: Staff & service, property conditions & facilities
Bathroom was outdated and needed to run the shower for at least 20min before getting in for the Warm water. I noticed the pool was not cleaned daily, hot tub always had sand on the bottom. Have more dining options as resort had 3 restaurants to choose from but was limited depending upon your package deal. Employees that were working the activities shack were not paying any attention to us when we would ask them questions, they were evidently distracted by the girls on the beach and made sure we knew that.
Stayed 4 nights in Dec 2023
Response from Viva Fortuna Beach by Wyndham on Dec 26, 2023
Dear Diane,Thank you for taking the time to write a review about your stay in our resort.We regret to learn that your experience was far from pleasant. Please be certain that this situation does not meet the usual characteristics of our resort and we will take the proper measures to prevent reoccurrences like this in the future.We hope that you afford us the opportunity to serve you again at Viva Resorts by Wyndham.Kind regards,Customer CareViva Fortuna Beach by Wyndham

6/10 Okay

maxxilinius VL

Traveled with partner
Liked: Cleanliness, staff & service
This was my first time staying on a resort,this isn’t a place to come if you’re looking to shop,party,and eat a variety of different foods. This is more of a laid back relaxing get far away from everything type of place. There’s absolutely nothing around you’re tucked in the back of nowhere,there’s only a few restaurants on the resort and the Junkanoo buffet was the only one worth going to everyday in my opinion some things on the buffet were different everyday…there’s not a whole lot to do unless you’re a fan of water excursions or drink a lot. I enjoyed the water aerobics sessions and the dance lessons,they also have shows in the theater.The beach was beautiful the water was so clear and blue the beach was very clean. The room was nice and clean as well staff were all very nice&friendly. The staff all gave 5 star service. We upgraded to the Club Fortuna our flight didn’t depart until later on in the afternoon but we were able to relax in the club lounge until then.Freeport is a very underdeveloped city the taxis can only take cash payment,if you want to go to the market a lot of the shops take cash only. And from what I’ve seen the city doesn’t have alot.
Response from Viva Fortuna Beach by Wyndham on Dec 20, 2023
Dear maxxilinius VL,Thank you for publishing your review about your recent vacation.Our continuous commitment is to provide a quality service to all of our guests. Therefore, it is very rewarding receiving your positive feedback regarding your recent stay at our property. We are really sorry to read that the island did not meet your expectations.Please do not forget that we will be pleased to welcome you back to Viva Fortuna Beach by WyndhamBest regards,Customer CareViva Fortuna Beach by Wyndham

2/10 Terrible

Blondena

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Cold food hard beds activities li.miteda
Stayed 4 nights in Dec 2023
Response from Viva Fortuna Beach by Wyndham on Dec 20, 2023
Dear Blondena,Thank you very much for taking the time to post your review. We hope to have the opportunity to improve your perception of our resort in a further stay.We would be honored to welcome you back in a near future.Kind regards,Customer CareViva Fortuna Beach by Wyndham

10/10 Excellent

Trupti

Stayed 7 nights in Dec 2023
Response from Viva Fortuna Beach by Wyndham on Jan 5, 2024
Dear Trupti,Thank you very much for taking the time to post your review. Your positive feedback means you enjoyed your stay at Viva Fortuna Beach by Wyndham, and we would like to express our deepest gratitude for choosing our beautiful resort. We would be honored to welcome you back in the near future.Kind regards,Customer CareViva Fortuna Beach by Wyndham