Ratings based on 519 Verified Reviews

4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Updated hotel close to everything

Posted Jul 7, 2017
The Freiburg Mercure is a modern hotel with the necessitates to enjoy your time in Freiburg. It's breakfast and breakfast area is well-appointed and the staff are very friendly. The daytime front desk staff are very accommodating. The hotel is close to everything and you feel quite safe in the location. The rooms are of average European size, but know there are not additional chairs or workspace areas, mainly you can use the room to sleep only.
Comment from Hotel Management
Jul 12, 2017 by Sarah Metzger, Hotel Management
Dear guest, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. We hope we will be a part of your future travels. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jun 30, 2017
Pros: location to most sights
Cons: they told us they are getting a reno with air this is their major problem
Location: location is right inside the gates of old town everything is in a circle around this quaint hotel, the castle is in walking distance
we had a two story room with no bathroom downstairs, the room never cooled off but the staff did give us two fans that helped trememndusly, this hotel is in a perfect location ease of walking to most of the sites and cafes, parking is close but confusing.
Comment from Hotel Management
Jul 6, 2017 by Sarah Metzger, Hotel Management
Dear guest, many thanks for leaving your thoughts on here. Please allow us to express our apologies ,the air conditioning in your room does not work. Many thanks for your understanding. We hope we will be a part of your future travels. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster
5 out of 5
Recommended
for Everyone
by A verified traveler from GB

Overnight stay en route to France

Posted May 19, 2017
Pros: It's general comfort and central position
Cons: Information as to alternative Acor Hotels with wider choice of amenities
Location: Very central to shops and cathedral. Easy level walking around the town
Easy access to basement car park with secure lift to reception and all floors.
Comment from Hotel Management
May 29, 2017 by Sarah Metzger, Hotel Management
Dear Ken, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. We hope we will be a part of your future travels. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster
4 out of 5
Recommended
for Everyone
by A verified traveler from istanbul Turkey

Nice hotel modern architecture close to old town a

Posted May 14, 2017
We enjoyed the stay. Friendly staff. Very good breakfast.
Comment from Hotel Management
May 29, 2017 by Sarah Metzger, Hotel Management
Dear guest, many thanks for leaving your feedback on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. We hope we will be a part of your future travels. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster
4 out of 5
Recommended
for Everyone
by A verified traveler from M

Great hotel, close to town and has two single beds

Posted May 7, 2017
Great hotel, close to town with two single beds for the kids. Parking in the building with free wifi. Fire Alarm went off at 6am!!?! Not the hotels fault, but did dampen the experience a little. Overall a great place to stay
Comment from Hotel Management
May 9, 2017 by Sarah Metzger, Hotel Management
Dear Dave, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us - until the fire alarm: Please allow us to express our apologies and many thanks for your understanding. We hope we will be a part of your future travels. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster
5 out of 5
by A verified traveler

Posted Apr 24, 2017 on Hotels
Comment from Hotel Management
May 9, 2017 by Patrick, Hotel Management
Dear guest, many thanks for leaving your feedback on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. We hope we will be a part of your future travels. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Munster
5 out of 5
by Allison

Posted Apr 14, 2017 on Hotels
The room was clean and the breakfast was fantastic!
Comment from Hotel Management
Apr 18, 2017 by Patrick, Hotel Management
Dear Allison, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. We hope we will be a part of your future travels. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Munster
5 out of 5
by Pauline

Freiburg visit

Posted Mar 23, 2017 on Hotels
We loved our stay in Freiberg the only problem we had was when we left the cab company that was called for us. When asked what the price would be front desk staff said 8 to 10 Euros. He charged us 22 euros and was told we had 5 adults and 5 suitcases and he had the back full of child seats and produce. His meter said 8.40 so don't know why the price was higher.
Comment from Hotel Management
Mar 27, 2017 by Patrick, Hotel Management
Dear Pauline, many thanks for leaving your feedback/ comments/ thougts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Please allow us to express our apologies for the trouble with the cab - many thanks for your understanding. We hope we will be a part of your future travels. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster
3 out of 5
by Charles

Posted Mar 21, 2017 on Hotels
Hotel staff were very nice. Room was very small but good enough. Just ok.
Comment from Hotel Management
Mar 27, 2017 by Patrick, Hotel Management
Dear Charles, many thanks for leaving your thougts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. We hope we will be a part of your future travels. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster
5 out of 5
by A verified traveler

Posted Feb 28, 2017 on Hotels
Comment from Hotel Management
Mar 7, 2017 by Patrick, Hotel Management
Sehr geehrter Gast, wir möchten uns ganz herzlich bei Ihnen bedanken, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt in unserem Haus zu bewerten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Liebe Grüße aus Freiburg Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster