Ratings based on 32 Verified Reviews

3.7 out of 5
78% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Paramaribo

centrally located hotel, close to the palm garden

Posted Nov 11, 2016
Location: the only thing to do in cayenne is go to the palm garden.
Just like in France, the hotels in French Guiana are somewhat disappointing compared to USA. I've stayed in Best Western in Miami and that room was bigger, cleaner and the a/c worked according to the settings. Also, it was on the expensive side and breakfast was not included. The hotel staff on the other hand was very helpful especially since I can't speak French and almost nobody speaks English over there
5 out of 5
by James from Manly Beach, Australia

Great hotel!

Posted Mar 5, 2016 on Hotels
Great friendly staff on the front desk, & in a great central location!
5 out of 5
by Stephen from London

Posted Feb 18, 2016 on Hotels
Great staff in the reception area and bar.brilliant travel agency bang next door.
5 out of 5
by stephane

This traveler left a rating score only Posted Jan 16, 2016 on Hotels
3 out of 5
Recommended
for Everyone
by JEH from Washington, DC, USA

Hotel in Cayenne

Posted Dec 31, 2012
Pros: location, cleanliness, refrigerator in room
Cons: Staff were friendly and pleasant but unable to provide any help with tourist information although the resources were readily available nearby.
Location: Cayenne is not a major tourist destination. Tours are interesting but must be arranged in advance.
The hotel is very clean and located in the center of town. However, the staff was unable to provide me with a map of the city and did not direct me to the tourist bureau that has maps and a great deal of useful information and is only a couple of blocks away. Also, the hotel did not answer an e-mail sent over a week before my stay asking for information on the best way to reach them from the airport and asking for contact information for the travel agency which is next door to book tours.
4 out of 5
Recommended
for Everyone
by A verified traveler

City center bargain

Posted Jan 7, 2012
Excellent hotel at this price point. Good breakfast buffet. All staff were either very helpful or nice. There was very little noise anywhere in Cayenne.
1 out of 5
by A verified traveler from tampa, florida

Not the normal best western you know

Posted Jun 7, 2011
Very badly maintained and is no where near the best western qualities.. def dont stay at this place
3 out of 5
by A verified traveler

Posted Nov 21, 2016 on Hotels
O recepcionista que realizou o procedimento da chegada foi feita de forma grosseira e sem qualquer cuidado respeitoso ao grupo. O mobiliário e os banheiros são antigos e merecem uma adequação e melhoria rápida. O atendimento de saída realizado foi realizado de forma atenciosa (09h).
4 out of 5
by A verified traveler

Posted Oct 26, 2016 on Hotels
CHAMBRE BRUYANTE DU FAIT DE LA RUE ET ISOLATION PHONIQUE ENTRE CHAMBRES ET AVEC LE COULOIR
4 out of 5
by A verified traveler

Hotel d'affaire en plein centre ville

Posted Sep 9, 2016 on Hotels
Personnel d'une extrême gentillesse et très réactif