Ratings based on 1,972 Verified Reviews

4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, Alberta

Nice hotel in the heart of Bourbon Street.

Posted Jan 20, 2018
Hotel was great. Lots of street construction on Bourbon Street in progress daily during or stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 12, 2018
Awesome staff, location, accommodations. We had a great stay!
Comment from Hotel Management
Jan 16, 2018 by Rae Lynn , Hotel Management
Thank you Lyn for your feedback. We are so pleased to see you had a great stay. We hope to have the opportunity to serve you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Great Hotel

Posted Jan 9, 2018
Pros: Good food great little bar balcony room overlooking Bourbon Street just tremendous
Cons: Nothing for me
Location: Music Bars Local Bars Good Dinning
Lovely hotel in great location for the music bars of New Orleans
Comment from Hotel Management
Jan 12, 2018 by Rae Lynn , Hotel Management
Thank you Martin for your feedback. We are so delighted to hear you enjoyed your stay with us. We look forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 6, 2018
Inappropriate for kids and teens. I requested Expedia room for a family with 2 teens, other hotels didn’t let me reserve with teenagers but Expedia employee booked this room for us. None of us had been to New Orleans before so I didn’t know the area though I did research online. Expedia employees and Expedia travel software should have alerted us and them as this is not appropriate for teenagers. I didn’t see any kids or teens at this hotel also
Comment from Hotel Management
Jan 12, 2018 by Rae Lynn, Hotel Management
Thank you for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from Roll tide USA

Roll tide and Happy New Years!

Posted Jan 3, 2018
Stayed here for the Alabama vs Clemson game and had a blast. Bama won so made it a lot better. Hotel staff was very nice and helpful. Great location too. Roll tide!!
Comment from Hotel Management
Jan 4, 2018 by Rae Lynn, Hotel Management
Thank you for staying with us for Sugar Bowl. We greatly appreciate your feedback and are pleased to see you enjoyed your stay with us and time in New Orleans. We hope to see you again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 3, 2018
No fridge in a junior suite was a disappointment. Not enough mirrors in bathroom.
Comment from Hotel Management
Jan 4, 2018 by Rae Lynn, Hotel Management
Thanks for staying with us. We value your feedback and hope to make some changes soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Nice hotel right on Bourbon Street

Posted Jan 1, 2018
Pros: location
Cons: I would have reserved a room with two Queen beds if any had been available.
Location: Across the street is a bar called Tropical Isle that has a bayou room where a band plays cajun music. Old-style zydeco.
The location can't be beat and the room was fine. We didn't come to New Orleans to hang around a hotel room. Our room had a courtyard view so it was quiet.
Comment from Hotel Management
Jan 2, 2018 by Rae Lynn, Hotel Management
Thanks for staying with us Jeanne! We appreciate your feedback and are delighted to hear you enjoyed your stay with us. We look forward to welcoming you back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Sheraton-Four Seasons-Bourbon Street

Posted Dec 29, 2017
Pros: The location and comfort of the room.
Cons: The size of the bathroom. The phone didn't work correctly.
Location: It was right on Bourbon street. Restaurants, bars, etc. all within walking distance.
The hotel was great. It was an AWESOME location. The staff was very friendly and helpful. The bed was comfortable and the room was spacious. The bathroom was a little small, though. I would definitely stay there again.
Comment from Hotel Management
Jan 2, 2018 by Rae Lynn, Hotel Management
Thanks for staying with us Bella. We greatly appreciate your feedback and five star rating. We are pleased to see you enjoyed your stay with us. We look forward to welcoming you back as well.
5 out of 5
Recommended
for Everyone
by A verified traveler from florida...

Right in the middle of everything...

Posted Dec 28, 2017
Had a nice and pleasant stay. Will stay again...
Comment from Hotel Management
Dec 29, 2017 by Rae Lynn , Hotel Management
Thank you for staying with us. We appreciate your feedback and look forward to your next visit as well.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

If you want to be ON Bourbon Street

Posted Dec 24, 2017
Pros: Location was prime, Every Staff member was excellent, helpful, and polite.
Cons: The pillows were somewhat lame. We felt they had no really meat to them and it took several to get really comfortable.
Location: Everything in the Quarter is under a mile walk. From Canal street to the French Market, all were easy to get to. Just watch yourself at night.
The major plus of this Hotel is its location right on Bourbon Street. If you plan to spend most of your vacation in the Quarter it makes everything easy to walk to. Additionally if you want to pay more, you can get a room with a balcony on Bourbon street side which allows for some safe people watching on a busy Friday or Saturday night. The Major down side of this hotel is the same as its upside..namely its location. Bourbon Street runs until almost 4 every night, and clean up crews start picking up garage and street cleaning between 7-8 AM. so if you are the type who says "I'll sleep when I'm Dead" then this may be perfect for you. If you like to enjoy the party but then go home to peace and quiet for a while, you may want to book just outside the Quarter. Little further to walk but cheaper and quieter. Really just a matter of your objectives and perspective.
Comment from Hotel Management
Dec 28, 2017 by Rae Lynn, Hotel Management
Thanks Mark for sharing your experience with us. We are pleased to hear you enjoyed your stay. We look forward to your next visit to Bourbon St.