Garden

Reviews of Hotel Provincial

3 out of 5
Hotel Provincial
1024 Rue Chartres, New Orleans, LA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 816 out of 1110 reviews" "
Rating 8 - Good. 215 out of 1110 reviews" "
Rating 6 - Okay. 50 out of 1110 reviews" "
Rating 4 - Poor. 21 out of 1110 reviews" "
Rating 2 - Terrible. 8 out of 1110 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room decor was beautiful and very clean. The staff were helpful and friendly. We enjoyed ourselves and would stay again.
Stayed 1 night in Mar 2024
Response from Staci on Mar 25, 2024
We are sorry you were unhappy with your room at the hotel. I would suggest requesting another building for your next stay. Due to the historic nature of our property, our rooms are different in each building. We are happy to see that our staff was an overall plus during your stay and we hope to welcome you back in the future so that we may exceed your expectations. Sincerely,Staci

10/10 Excellent

Alison

Traveled with group, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Staci on Mar 25, 2024
Fantastic! Thanks so much for sharing your positive experience. See you again soon.

6/10 Okay

Anna

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We stayed in building 5, which was behind a large parking lot! Did not look anything like the pictures on the website. No New Orleans charm what so ever!!!!!
Stayed 4 nights in Mar 2024
Response from Staci on Mar 25, 2024
We are disappointed that you were not happy with your room. Due to the historic nature of our hotel, our rooms are different in each building. We hope to welcome you back in the future so that we may exceed all expectations.

8/10 Good

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay!
Stayed 1 night in Mar 2024
Response from Staci on Mar 25, 2024
Outstanding! Thanks so much for taking the time to let us know you enjoyed your stay with us. Looking forward to having you back again.

8/10 Good

C, Wilton Manors

Traveled with group
Liked: Staff & service
Nice location in the quarter away from the loud crowds.
Stayed 2 nights in Mar 2024
Response from Staci on Mar 25, 2024
Fantastic! This is truly what we love to hear. Hope you make it back our way again soon.

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent French Quarter location. 4 blocks to Jackson Square. A few bars, coffee shops closer but far enough away that when our night was done, we could get back easily and not have the people who were having a later night, impact us. Great price point. Staff was so friendly and helpful. Great bar on property. We heard they are doing a complete remodel. The property is lovey and authentic, but is ready for fresh authentic.
Stayed 4 nights in Mar 2024
Response from Staci on Mar 21, 2024
We were lucky to have you book with us. Thank you for that and for taking a moment to write such a wonderful review. It is nice to know we succeeded. Yes, we are so excited about our remodel of the guest rooms this summer. Should your travels bring you back to New Orleans in the future, we hope to welcome you back for another great experience.

10/10 Excellent

Ana Elena, Houston

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks!
Stayed 1 night in Mar 2024
Response from Staci on Mar 20, 2024
Fantastic! Thanks for letting us know you had a great stay with us! Hope to see yo back in the near future!Sincerely

10/10 Excellent

Linda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience to the quarter Staff most accommodating
Stayed 2 nights in Mar 2024
Response from Staci on Mar 19, 2024
We were lucky to have you book with us. Thank you for that and for taking a moment to write such a wonderful review. It is nice to know we succeeded. Should your travels bring you back to New Orleans in the future, we hope to welcome you back for another great experience.

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a room on the street and lots of noise in the night and early morning.
Stayed 4 nights in Feb 2024
Response from Staci on Mar 18, 2024
While we are thrilled to hear of your love for our rooms and location, we are certainly disappointed to hear of your concerns. We do have a higher floor and non-street-facing rooms that may be a better fit for you next time you visit! Hope to see you next time! Thanks for the feedback

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location! Wonderful staff!
Stayed 1 night in Mar 2024
Response from Staci on Mar 18, 2024
Thank you for sharing your stay with us. It is great to hear you enjoyed our location and that our staff was helpful and accommodating throughout your stay. We look forward to seeing you again when you return to New Orleans.

8/10 Good

Kelli

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A nice, quiet hotel. I felt very safe at night in the room and in the area around the hotel. It's within walking distance to almost everything. We never took our car out.
Stayed 3 nights in Mar 2024
Response from Staci on Mar 18, 2024
Thank you for the time spent providing us with these details. Please accept our sincere apologies for any gaps in service you may have experienced, and please know we will address your concerns regarding your guest room. We do hope to welcome you back on future travels to Nola so we may exceed all expectations!

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice, friendly, & helpful staff
Stayed 2 nights in Mar 2024
Response from Staci on Mar 14, 2024
We are thrilled you had a great stay with us! We certainly appreciate your feedback and look forward to having you back with us again in the future.

10/10 Excellent

Peter

Stayed 2 nights in Feb 2024
Response from Staci on Mar 15, 2024
Thank you so much for sharing your review with the hotel. We truly appreciate your business and hope you'll be back for your next visit to the Big Easy.

10/10 Excellent

Susan

Liked: Cleanliness, property conditions & facilities
Wonderful hotel and staff. Lots of history in the area.
Stayed 3 nights in Mar 2024
Response from Staci on Mar 15, 2024
Thank you for taking the time to share your stay with us. It is such a pleasure to hear that you enjoyed your stay with us and that we were able to accommodate you during your time in New Orleans. We look forward to seeing you when you return to New Orleans.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room, lovely grounds and courtyards, friendly staff and perfect location in the Quarter. Second time I have stayed here and will definitely be back!
Stayed 3 nights in Mar 2024
Response from Staci on Mar 13, 2024
Thank you for your kind words. We love hearing such positive feedback from a guest who has stayed with us previously! We look forward to having you back next time, until then!

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming, wonderful staff. Great location for exploring the French Quarter.
Stayed 1 night in Mar 2024
Response from Staci on Mar 13, 2024
Thank you for staying with us and taking the time to leave us a five-bubble review! Your kind words about our great staff will be shared with them and it is appreciated. We look forward to your return.

10/10 Excellent

Amber

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here and would absolutely stay here again!
Stayed 3 nights in Mar 2024
Response from Staci on Mar 13, 2024
We were lucky to have you book with us. Thank you for that and for taking a moment to write such a wonderful review. It is nice to know we succeeded. Should your travels bring you back to New Orleans in the future, we hope to welcome you back for another great experience.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Staci on Mar 13, 2024
Fantastic! Thanks so much for sharing your positive experience. See you again soon.

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location, very walkable but away from the evening noise. Staff is very friendly and helpful.
Stayed 4 nights in Mar 2024
Response from Staci on Mar 11, 2024
Thank you so much! It always warms our hearts to know we made a guest stay a good one. Hurry back soon.

10/10 Excellent

Elaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk, concierge, bar tender, valets we’re all amazing! Location fabulous. Being able to pull on to property for secure parking awesome.
Stayed 2 nights in Mar 2024
Response from Staci on Mar 11, 2024
Thank you for sharing your stay with us. It is great to hear you enjoyed our location and that our staff was helpful and accommodating throughout your stay. We look forward to seeing you again when you return to New Orleans.

10/10 Excellent

William, Mobile

Stayed 1 night in Mar 2024
Response from Staci on Mar 28, 2024
Thank you so much for sharing your review with the hotel. We truly appreciate your business and hope you'll be back for your next visit to the Big Easy.

10/10 Excellent

Nizhoni

Stayed 2 nights in Mar 2024
Response from Staci on Mar 28, 2024
Thank you for taking the time to share your stay with us. It is such a pleasure to hear that you enjoyed your stay with us and we were able to accommodate you during your time in New Orleans. We look forward to seeing you when you return to New Orleans.

10/10 Excellent

Greg

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a first rate boutique hotel with great New Orleans charm.
Stayed 2 nights in Feb 2024
Response from Staci on Mar 11, 2024
We are thrilled you had a great stay with us! We certainly appreciate your feedback and look forward to having you back with us again in the future.

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location, wonderful hotel!
Stayed 4 nights in Dec 2023
Response from Staci on Mar 6, 2024
Love it! So nice to hear that you enjoyed the hotel and all that New Orleans has to offer. See you next time.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Staci on Mar 6, 2024
Fantastic! This is truly what we love to hear. Hope you make it back our way again soon

10/10 Excellent

Lauren K.

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can honestly say that I an a Louisiana native, and have spent time in New Orleans quite a bit. This Hotel, their staff, the accommodations... everything is the best I've experienced thus far. I don't say this lightly. The Hotel Provincial is the best there is in this city.
Stayed 2 nights in Feb 2024
Response from Staci on Mar 4, 2024
Wow, thank you for sharing your stay with us. We are so happy to hear you had a wonderful experience at our property. I will be sure to pass along your kind words to our staff as we appreciate all feedback. We look forward to seeing you, or your family and friends the next time you all visit New Orleans.

10/10 Excellent

Brittany

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff. Clean. Easy walk to all attractions, but tucked away from the crowds.
Stayed 3 nights in Feb 2024
Response from Staci on Mar 4, 2024
Good vibes all the way around! Thanks, Brittany, appreciate you letting us know that you had a great visit. 'Til next time.

10/10 Excellent

Laura

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the layout of the hotel and its proximity to everything. The rooms are a little dated, but I thought it was charming. The service is amazing! The front desk and cleaning crew is excellent! The room we stayed in only had one door, which also served as the window, and due to the historic age of the building, you could hear everyone chatting in the courtyard until quiet hours. However, once I put in earplugs and turned the bathroom fan on for white noise, I slept like a baby.
Stayed 8 nights in Feb 2024
Response from Staci on Feb 28, 2024
So glad that you and your family enjoyed your visit to New Orleans. We appreciate you sharing your review! Just a quick note to say that we are excited that our ownership is investing in a renovation of all guest rooms this summer and we certainly hope you get to return to us and check it out!

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Staff were great
Stayed 2 nights in Feb 2024
Response from Staci on Feb 26, 2024
We are thrilled you had a great stay with us! We certainly appreciate your feedback and look forward to having you back with us again in the future.

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that it was close to the French market, close to bourbon st but far enough away it was quiet at night. Great location in a historical building.
Response from Staci on Feb 26, 2024
We were lucky to have you book with us. Thank you for that and for taking a moment to write such a wonderful review. It is nice to know we succeeded. Should your travels bring you back to New Orleans in the future, we hope to welcome you back for another great experience.

10/10 Excellent

Karen Patrice, MALDEN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So quaint, clean and in a perfect location. Away from the parties but you can walk there when you want it. Enjoyed the hospitality of the Hotel Provincial!
Stayed 2 nights in Feb 2024
Response from Staci on Feb 26, 2024
Thank you for your wonderful review. We are pleased that our staff and location were perfect for your needs. We hope that you visit us again on your next trip to New Orleans. Safe travels and thank you for being our guest.

10/10 Excellent

Kristin Ogden, Leetsdale

Stayed 3 nights in Feb 2024
Response from Staci on Mar 21, 2024
We appreciate your review of the hotel and we are happy to see you enjoyed your stay. Safe travels and we hope to see you back on your next trip to the Big Easy.

10/10 Excellent

Julio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here, great location room was clean. No elevator so have to take your bags up the stairs, and also the wooden doors don't really seal at all so hear everything outside and the other way around. Cute hotel with an amazing courtyard and fountain! Location was as perfect as possible.
Stayed 2 nights in Feb 2024
Response from Staci on Feb 26, 2024
Thank you for taking the time to share your stay with us. It is such a pleasure to hear that you enjoyed your stay with us and we were able to accommodate you during your time in New Orleans. We look forward to seeing you when you return to New Orleans.

10/10 Excellent

Sakinah

Stayed 4 nights in Feb 2024
Response from Staci on Mar 21, 2024
Thank you so much for your review! We are happy to see you enjoyed your stay and hope to see you back soon..

8/10 Good

Robinn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids and I stayed there and the people were so nice. Everything is in walking distance.
Stayed 2 nights in Feb 2024
Response from Staci on Feb 26, 2024
Outstanding! Thanks so much for taking the time to let us know you enjoyed your stay with us. Looking forward to having you back again.

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Staci on Feb 26, 2024
Thank you so much! It always warms our hearts to know we made a guest stay a good one. Hurry back soon.

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location in the French Quarter. Close to everything but very quiet street. Friendly and helpful staff. Great meal at Cafe Amelie, just a couple of blocks from the hotel.
Stayed 1 night in Feb 2024
Response from Staci on Feb 23, 2024
We were lucky to have you book with us. Thank you for that and for taking a moment to write such a wonderful review. It is nice to know we succeeded. Should your travels bring you back to New Orleans in the future, we hope to welcome you back for another great experience.

10/10 Excellent

Debra

Traveled with group
Liked: Amenities
Loved our balcony, the park with music across the street, all the shops and connections to see what we wanted, and so close to Hop-On Hop-Off Bus stop #2. The only improvement would be having the building accessable on street side after 3pm... Otherwise parking lot doors were secure and not that hard to go around the block, to reach the busy street side of Decatur! Loved our vacation here in New Orleans!
Stayed 3 nights in Feb 2024
Response from Staci on Feb 23, 2024
Thank you for your wonderful review. We are pleased that our staff and location were perfect for your needs. We hope that you visit us again on your next trip to New Orleans. Safe travels and thank you for being our guest.

10/10 Excellent

Nancy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very easy and quick. The staff at the front desk were incredible. They were all very friendly and extremely helpful.
Stayed 4 nights in Feb 2024
Response from Staci on Feb 21, 2024
We are thrilled you had a great stay with us! We certainly appreciate your feedback and look forward to having you back with us again in the future.

10/10 Excellent

Tanisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Staci on Feb 19, 2024
Thank you for your great review. It certainly was our pleasure to have you here and we are happy to hear that you enjoyed your stay both here at the hotel and in New Orleans. Hopefully, we will have another opportunity to welcome you back again in the not-too-distant future.

8/10 Good

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great option for staying in the French Quarter, close to the action, but not so close that the noise is a bother. The rooms a nice, but as this is an older hotel a few things to note. The rooms are a little smaller than some newer hotels, and the bathroom is also a bit small, with plumbing that was sometimes working well, and other times seemed to loose pressure. The hotel was very clean and the staff were friendly. The bed was very comfortable. I would definitely stay again.
Stayed 4 nights in Feb 2024
Response from Staci on Feb 13, 2024
Thank you for taking the time to share your stay with us. It is such a pleasure to hear that you enjoyed your stay with us and that we were able to accommodate you during your time in New Orleans. We look forward to seeing you when you return to New Orleans.

8/10 Good

Clémence

Traveled with family
Liked: Cleanliness, staff & service
The hotel is exceptionally well located and the staff is really great and responsive ! However, the rooms could use some refreshing like an easy coat of paint to make them look cleaner and nicer
Stayed 7 nights in Jan 2024
Response from Staci on Feb 15, 2024
So glad that you and your family enjoyed your visit to New Orleans. We appreciate you sharing your review! Just a quick note to say that we are excited that our ownership is investing in a renovation of all guest rooms this summer and we certainly hope you get to return to us and check it out!

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Staci on Feb 15, 2024
Fantastic! Thanks so much for sharing your positive experience. See you again soon.

10/10 Excellent

Guy, Bakewell

Liked: Cleanliness, staff & service, property conditions & facilities
Greaty location
Stayed 2 nights in Feb 2024
Response from Staci on Feb 15, 2024
Thank you so much for sharing your review with the hotel. We truly appreciate your business and hope you'll be back for your next visit to the Big Easy. Sincerely,Staci

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Staci on Feb 15, 2024
Outstanding! Thanks so much for taking the time to let us know you enjoyed your stay with us. Looking forward to having you back again.

10/10 Excellent

Eva

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feels like home away from home
Stayed 4 nights in Feb 2024
Response from Staci on Feb 6, 2024
We are thrilled you had a great stay with us! We certainly appreciate your feedback and look forward to having you back with us again in the future.

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at Hotel Provincial multiple times and the service and cleanliness are always amazing. We love that it is near so many great restaurants in the French Quarter.
Stayed 1 night in Feb 2024
Response from Staci on Feb 6, 2024
Thank you for your great review. It certainly was our pleasure to have you here and we are happy to hear that you enjoyed your stay both here at the hotel and in New Orleans. Hopefully, we will have another opportunity to welcome you back again in the not-too-distant future.

4/10 Poor

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Had to pay 87$ for parking at a hotel I was already paying to stay in..
Stayed 2 nights in Feb 2024
Response from Staci on Feb 5, 2024
Thank you for taking the time to post a review of your recent experience as a guest of our property. I am sorry to see that your experience fell short of some of your expectations, especially as it relates to the parking charges. There is very limited parking in the French Quarter and we are lucky to have a secure lot within our property for our guests. This information is noted on our confirmations and our website. I do hope we have another opportunity to provide you with the service you deserve the next time you are in New Orleans.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Staci on Feb 6, 2024
We were lucky to have you book with us. Thank you for that and for taking a moment to write such a wonderful review. It is nice to know we succeeded. Should your travels bring you back to New Orleans in the future, we hope to welcome you back for another great experience.

10/10 Excellent

Michael

Traveled with family
Liked: Amenities
We have stayed at the Provincial 10-12 times. Always the same. You can access your car in the parking lot as well. Great staff and always accommodating.
Stayed 1 night in Jan 2024
Response from Staci on Feb 5, 2024
Thank you for taking the time to share your stay with us. It is such a pleasure to hear that you enjoyed your stay with us and that we were able to accommodate you during your time in New Orleans once again. We look forward to seeing you when you return to New Orleans.