Ratings based on 3,103 Verified Reviews

4.2 out of 5
90% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by Joseph

Posted Jul 5, 2017 on Hotels
Excellent location
Comment from Hotel Management
Jul 20, 2017 by Elise, Hotel Management
Thanks
3 out of 5
by A verified traveler

Pretty but Underwhelming.

Posted Jul 5, 2017
Pros: The lobby and courtyard were beautiful.
Cons: The rooms looked like an afterthought in comparison to the lobby.
We were very excited to stay so close to Bourbon Street but ended up largely disappointed by the experience. The hotel amenities and room were clearly dated and lackluster, and we experienced issues with the room throughout the trip, including a bathtub that wouldn't drain, an incredibly noisy toilet, and a dripping air-conditioner. We informed the staff about each issue but the issues appeared to not be fixable immediately. Overall, the staff was very nice in their efforts to help us, and it wasn't the worst experience...it was just WAY too expensive for what we got. Future trips we'll just stay at one of the big names where we can at least know the rooms will be clean and updated.
Comment from Hotel Management
Jul 10, 2017 by Kyla, Hotel Management
Hi Katy, thank you for taking the time to share your feedback. Please accept our apologies for the difficulties you described. We strive to place our guests in rooms that exceed their expectations and are always working to improve our historic hotel. The conditions you described are certainly not typical of our facility. Please know that all of your comments have been passed on to management for attention. Otherwise, we hope you had a delightful time in New Orleans French Quarter.
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia, PA

Perfect Location

Posted Jul 5, 2017
Pros: Seconds away from Bourban St. but wasn't noisy. We only had to use Uber one time but everything else we wanted to see was only a 15 min walk.
Cons: We wished our room would've had a balcony but those rooms cost a little more.
Location: Bourban street in seconds away with endless restaurants and bars, the famous Cafe Du Monde is 15 minutes away and Jackson square is 10 minutes away.
This hotel is beautiful for how affordable it is. The pool is swanky and the interior is ornate. Our room was clean and the staff always greeted us upon entering and exiting the building. Our room was clean and very comfortable. If this is your first time visiting New Orleans, this is the best hotel you can stay in.
Comment from Hotel Management
Jul 21, 2017 by Kyla B., Hotel Management
Thank you for your feedback!
3 out of 5
by A verified traveler

Posted Jul 5, 2017 on Hotels
The front desk staff during the day was awesome! The room was very dusty and didn't look very clean. I know the hotel is old, and that is charm, but that doesn't mean it should be dirty. Also, the wifi wasn't great. Only reason I even mention this is because my boyfriend and I watch shows at night to fall asleep.
Comment from Hotel Management
Jul 27, 2017 by Elise, Hotel Management
Thank for your taking the time to share your feedback. Cleanliness and the comfort of our guests are our top priorities. Please accept our apologies for missing the mark during your stay and know that your comments have been shared with our management team.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel in the middle of French Quarter

Posted Jul 3, 2017
Great location. Nice rooms. Good breakfast options at hotel restaurant. Walking distance to all French quarter attractions though very quiet
Comment from Hotel Management
Jul 21, 2017 by Kyla B., Hotel Management
Thank you for your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Jacksonville, Florida

Lovely Hotel

Posted Jul 2, 2017
Very nice hotel located in the heart of the French Quarters in New Orleans. My family and I loved this place and will stay there again next time we visit NO-LA.
Comment from Hotel Management
Jul 21, 2017 by Kyla B., Hotel Management
Thank you for your feedback!
4 out of 5
by A verified traveler

Posted Jul 2, 2017 on Hotels
Very nice old hotel. Just close enough to all the craziness of the Quarter without all the noise. It is clearly listed on here but I missed the fact that parking is $34 a night so I had sticker shock that I would've factored in to the booking decision had I realized, but that was my fault.
Comment from Hotel Management
Jul 27, 2017 by Elise, Hotel Management
Thank you for your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Utah

Nice with character

Posted Jul 1, 2017
It was nice, staff was nice. Would stay there again.
Comment from Hotel Management
Jul 21, 2017 by Kyla, Hotel Management
Thank you for your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 1, 2017
Aaron at the front desk was an absolute sweetheart. Very helpful. The building is beautiful. Our room was very spacious and nice. Found some leftover items from last visitors but otherwise clean and comfortable.
Comment from Hotel Management
Jul 3, 2017 by Kyla, Hotel Management
Thank you for choosing our hotel, sharing your feedback, and your kind words about Aaron. Please know your comments have been shared with management.
5 out of 5
by Bryan

Great Hotel

Posted Jul 1, 2017 on Hotels
Our 1st time staying at a hotel in the French Quarter and Hotel St Marie was awsome. Very clean, Beautiful, perfect location and friendly staff..
Comment from Hotel Management
Jul 27, 2017 by Elise, Hotel Management
Thank you for your feedback!