Ratings based on 2,301 Verified Reviews

4.2 out of 5
88% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Jun 19, 2018
Comment from Hotel Management
Jun 19, 2018 by Kyla, Hotel Management
Thank you for choosing our hotel and taking the time to share your rating.
5 out of 5
by A verified traveler from Shreveport, La.

Posted Jun 18, 2018
Very close to Bourbon and the Market, easily walkable to everything. All staff was extremely friendly and pleasant. Room Was comfortable, bathroom updated and modern. Would definitely stay again
Comment from Hotel Management
Jun 19, 2018 by Kyla, Hotel Management
Hi Kackie, thank you for choosing our historic New Orleans hotel and taking the time to share your valuable feedback! We look forward to welcoming you back soon.
5 out of 5
by A verified traveler

Posted Jun 17, 2018
Great hotel and location! Walking distance to Jackson Square and just a block from Bourbon. Amazing staff! Would definitely stay again.
Comment from Hotel Management
Jun 19, 2018 by Kyla, Hotel Management
We can't wait to welcome you back! Thank you for choosing our historic New Orleans hotel and taking the time to share your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 16, 2018
Overall stay was nice. Valet and bell staff were friendly and helpful. Front desk needs to work on their attitude. Felt like they were bothered anytime you spoke with them.
Comment from Hotel Management
Jun 19, 2018 by Kyla, Hotel Management
Thank you for choosing our historic hotel for your New Orleans stay. We are sorry to learn of the customer service issue you experienced—not reflective of our standards. Your comments have been shared with management. We look forward to the opportunity to welcome you back to the Big Easy soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

1st Time in New Orleans

Posted Jun 16, 2018
Great location and front desk staff. Enjoyed breakfast twice in hotel, great food, but understaffed. Servers did the best they could with staff they had.
Comment from Hotel Management
Jun 19, 2018 by Kyla, Hotel Management
Thank you for choosing our hotel for your New Orleans stay. We appreciate your rating and review, and look forward to welcoming you for your next NOLA visit.
5 out of 5
by A verified traveler

Posted Jun 16, 2018
Very nice hotel and convenient location
Comment from Hotel Management
Jun 19, 2018 by Kyla, Hotel Management
Thank you for choosing our hotel and taking the time to share your rating! We hope to welcome you back to New Orleans—soon!
5 out of 5
by A verified traveler

Posted Jun 15, 2018
Hotel was elegant and historical. Rooms were comfy. Enjoyed our stay.
Comment from Hotel Management
Jun 19, 2018 by Kyla, Hotel Management
Thank you for choosing our hotel and taking the time to share your rating! We hope to welcome you back to New Orleans—soon!
4 out of 5
by A verified traveler from California

Posted Jun 15, 2018
Sheets had mildew stains which probably should not be thrown away. One pillow case had red stains and another pillow case had a hard spot as if something had melted on it. Its hard to tell if they were clean or not.
Comment from Hotel Management
Jun 15, 2018 by Kyla, Hotel Management
Hi Diane, thank you for choosing our historic French Quarter Hotel. We do our best to place guests in rooms that exceed their expectations and typically receive high marks for our accommodations. Cleanliness and the comfort of our guests are our top priorities—the issue you described is not at all reflective of our standards. Please accept our sincere apologies for any inconvenience you may have experienced and know that your comments have been shared with our management team.
5 out of 5
by A verified traveler from SC

Posted Jun 14, 2018
Great service. We arrived early just aaked if we could store our luggage. Our clerk, Leoneuix (not spelled correctly) worked her magic and got our room ready for us. We checked in and started tour rhe city. She helped us with places to go abd things to see. Hotel was eonderful from the room but especislly the people.
Comment from Hotel Management
Jun 14, 2018 by Kyla, Hotel Management
Hi Susan, thank you for your recent stay and special mention of Leondrieu. We are glad you enjoyed your stay and we hope to welcome you back soon!
3 out of 5
by A verified traveler

Posted Jun 13, 2018
Good location for exploring New Orleans. Situated just off Bourbon Street which is busy but noise couldn't be heard from hotel room.
Comment from Hotel Management
Jun 13, 2018 by Kyla, Hotel Management
We are glad you enjoyed your stay. Thank you!