Ratings based on 719 Verified Reviews

3.8 out of 5
83% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 16, 2017
Pros: It was quiet!
Cons: Breakfast, even though they gave a grab sack with a water bottle, piece of fruit and granola bar. Need more free items.
My son said the best work out facility. It had nice area to walk the dogs. Clean appearance on outside and inside.
Comment from Hotel Management
Jul 19, 2017 by Angela, Hotel Management
I do apologize, I think you are reviewing the wrong hotel. I do not have an exercise facility and we have a very large breakfast selection, we only give the grab bags out if a guest asks for them.
3 out of 5
by A verified traveler from Central California

sketchy neighborhood.

Posted Jun 22, 2017
Suppose to be totally non smoking property, but people were smoking on the property. My son has asthma so I hated that! There is even a sand ashtray outside the lobby where you register so that seems to encourage smoking. One guy was smoking at the pool. The staff is not walking around checking on these things. Room was very clean. Free breakfast was above average. Staff that I did interact with were extremely professional and nice. Lack of outlets in rooms kind of strange in this day and age. Tricky to figure out where to charge your phone. Pool super fun on the hot evening. Another time I stayed at a different hotel, closer to Fresno State and the neighborhood offered a little more there. Not too many places to eat in the immediate vicinity. Neighborhood kind of run down. Slept well, bed was comfortable.
Comment from Hotel Management
Jun 26, 2017 by Angela, Hotel Management
The rooms and interior are non smoking, the outside is not. We do try to keep people from smoking close to the building however we are not always successful. I am glad you enjoyed your stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 29, 2017
Nice hotel for price. Filling breakfast. Would recommend.
Comment from Hotel Management
May 29, 2017 by Angela, Hotel Management
Thank you
3 out of 5
Recommended
for Everyone
by A verified traveler from santa barbara ca

Nice hotel

Posted May 1, 2017
AC made a loud noise unable to rest and or sleep.hot tub no working othen than tha we liked
Comment from Hotel Management
May 3, 2017 by Angela, Hotel Management
I apologize for the AC, please don't hesitate to ask the desk if there is another room that may be quieter. We want you to enjoy your stay and rest well. As for the Spa, it is being closed, it is not an amenity on our site.
5 out of 5
by Annemarie

we'll be back!!!!

Posted Apr 20, 2017 on Hotels
GREAT customer service- everyone we encountered was friendly,inviting and helpful! Great room- clean & comfortable Great breakfast- lots of choices ! Reasonably priced and located by lots of places to eat!
Comment from Hotel Management
Apr 27, 2017
Thank you so much, we are very glad you enjoyed your stay and we look forward to seeing you again.
3 out of 5
by Ian

Not as comfortable as I remember it being...

Posted Apr 3, 2017 on Hotels
The hotel itself was good; I'd stayed there before. However, whereas I'd been comfortable on the beds before, this time I ended up on a much firmer mattress than I'm normally accustomed to, and I didn't sleep very well. It should also be noted that the doors open into the hallway and do very little to insulate against people carrying on loud discussions as they walk past your door. Finally, the hot tub was out of order and ... not at all hot. It wasn't even lukewarm. The location of this hotel is pretty decent; it's on Blackstone at Shields, and fairly central to the northern part of Fresno. Unfortunately, it's not very easy to get to since you must enter from the northbound side of Blackstone. If you're driving south, you must make a U-turn at the first intersection past the hotel and back-track. Moreover, the parking lot has a large one-way loop, which might make getting in and out a bit difficult if you've never been there before. The hotel was very clean, and the service was great. The continental breakfast is wonderful as I've come to expect from Best Western. An added bonus is that directly across the street is an old-style McDonald's with actual Golden Arches, so that's fun to look at. While I generally tend to stay at Best Western Hotels when travelling, I might have to pass on this one next time I'm in Fresno.
Comment from Hotel Management
Apr 6, 2017
Thank you, I do apologize you didn't sleep well and experienced other guests being too loud. I do know mattress' are personal preferences and as you stated this one was too hard versus the last one you slept on. Please don't ever hesitate to asked for a specific room for that reason or to be moved to see if a different bed would help. We want you to enjoy your stay and return when you are in town. As for the hot tub, it has been removed from our BW Site as an amenity and may possibly be closed up. We keep it right now because the kids use it as a kiddy pool. It is maintained for cleanliness however has no gas to heat it. We are looking at alternative heating sources.
5 out of 5
by Manuel

Posted Apr 2, 2017 on Hotels
It's good I enjoyed .BW make my day's nice Courtesy, service, clean, good breakfast and price. Amazing. ......
Comment from Hotel Management
Apr 6, 2017
Thank you, so glad you enjoyed your stay.
3 out of 5
by A verified traveler

Posted Apr 2, 2017
A/c was too noisy when it started, breakfast was decent
Comment from Hotel Management
Apr 3, 2017 by angela, Hotel Management
Glad you liked breakfast, I will have maintenance check out the AC. Thanks for letting us know.
5 out of 5
by A verified traveler

WOW!

Posted Mar 31, 2017 on Hotels
AMAZING!!!
Comment from Hotel Management
Apr 3, 2017
Great! Thank you.
5 out of 5
by Margarita

Posted Mar 28, 2017 on Hotels
Comment from Hotel Management
Mar 31, 2017
Thank you!