Ratings based on 724 Verified Reviews

3.8 out of 5
83% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 16, 2017
Pros: It was quiet!
Cons: Breakfast, even though they gave a grab sack with a water bottle, piece of fruit and granola bar. Need more free items.
My son said the best work out facility. It had nice area to walk the dogs. Clean appearance on outside and inside.
Comment from Hotel Management
Jul 19, 2017 by Angela, Hotel Management
I do apologize, I think you are reviewing the wrong hotel. I do not have an exercise facility and we have a very large breakfast selection, we only give the grab bags out if a guest asks for them.
3 out of 5
by A verified traveler from Central California

sketchy neighborhood.

Posted Jun 22, 2017
Suppose to be totally non smoking property, but people were smoking on the property. My son has asthma so I hated that! There is even a sand ashtray outside the lobby where you register so that seems to encourage smoking. One guy was smoking at the pool. The staff is not walking around checking on these things. Room was very clean. Free breakfast was above average. Staff that I did interact with were extremely professional and nice. Lack of outlets in rooms kind of strange in this day and age. Tricky to figure out where to charge your phone. Pool super fun on the hot evening. Another time I stayed at a different hotel, closer to Fresno State and the neighborhood offered a little more there. Not too many places to eat in the immediate vicinity. Neighborhood kind of run down. Slept well, bed was comfortable.
Comment from Hotel Management
Jun 26, 2017 by Angela, Hotel Management
The rooms and interior are non smoking, the outside is not. We do try to keep people from smoking close to the building however we are not always successful. I am glad you enjoyed your stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 29, 2017
Nice hotel for price. Filling breakfast. Would recommend.
Comment from Hotel Management
May 29, 2017 by Angela, Hotel Management
Thank you
4 out of 5
by Cynthia

Good Place To Stay

Posted May 19, 2017 on Hotels
I have stayed at this motel on several occasions. I found that it was clean and affordable. The night staff was friendly and helpful. The breakfast buffet was well done .
Comment from Hotel Management
May 24, 2017
Thank you
5 out of 5
by sandra

Weekend fun

Posted May 16, 2017 on Hotels
Wonderful, no complaints
Comment from Hotel Management
May 19, 2017
Thank you
5 out of 5
by A verified traveler

Posted May 16, 2017 on Hotels
Up to date look and feel. Not noisy outside at night. Bed was comfortable! Not upscale but nice.
Comment from Hotel Management
May 19, 2017
Thank you
2 out of 5
by A verified traveler

Not a great area

Posted May 3, 2017 on Hotels
The hotel was in a very rough area. We will not be booking this location in the future for Fresno.
Comment from Hotel Management
May 9, 2017
I am sorry you didn't like the area. Unfortunately we can't move our hotel so we keep it clean and secure to make your stay safe. There are 2 other Best Westerns in Fresno that may be more to your liking.
5 out of 5
by Akiko

Posted May 2, 2017 on Hotels
Comment from Hotel Management
May 9, 2017
Thank you
3 out of 5
Recommended
for Everyone
by A verified traveler from santa barbara ca

Nice hotel

Posted May 1, 2017
AC made a loud noise unable to rest and or sleep.hot tub no working othen than tha we liked
Comment from Hotel Management
May 3, 2017 by Angela, Hotel Management
I apologize for the AC, please don't hesitate to ask the desk if there is another room that may be quieter. We want you to enjoy your stay and rest well. As for the Spa, it is being closed, it is not an amenity on our site.
5 out of 5
by Annemarie

we'll be back!!!!

Posted Apr 20, 2017 on Hotels
GREAT customer service- everyone we encountered was friendly,inviting and helpful! Great room- clean & comfortable Great breakfast- lots of choices ! Reasonably priced and located by lots of places to eat!
Comment from Hotel Management
Apr 27, 2017
Thank you so much, we are very glad you enjoyed your stay and we look forward to seeing you again.