Ratings based on 471 Verified Reviews

3.2 out of 5
56% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Kelowna BC

Good no nonsense hotel

Posted Mar 14, 2018
Nothing too fancy here, just good old basic accommodation. Room was clean, well equipped, quiet, everything worked. No breakfast but an IHop basically on the property. A nice Sweet Tomato salad buffet just across the street. I'd stay again.
Comment from Hotel Management
Mar 15, 2018 by Hotel Management, Hotel Management
Barry, thanks for being our guest. It's great to read you enjoyed your stay with us and found our service along with all of our facilities up to your satisfaction. It was a pleasure having you as our guest, and we hope to see you both again soon at Extended Stay America. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Postive stay

Posted Mar 14, 2018
The stay was positive and friendly. I was very happy with my stay at this place. It was clean and friendly. I would be happy to stay at this place again. The staff was very friendly and the stay was positive.
Comment from Hotel Management
Mar 14, 2018 by Hotel Management, Hotel Management
Trell, thank you for sharing the wonderful review of Extended Stay America. We are thrilled to read you were impressed with all the aspects of your stay, especially the service provided by our courteous associates. Our entire team is looking forward to welcoming you on your next visit to our beautiful city. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Not fair statement

Posted Feb 26, 2018
Breakfast offers: not offered, not even have a coffee maker in the room Cleaning: They don't clean your room until you check out. otherwise, you go to the front office to get everything, such as a towel replacement, soap..... need to pay $10 for room cleaning They should state those facts on the site
Comment from Hotel Management
Feb 28, 2018 by Hotel Management, Hotel Management
Thank you for staying with us. We apologize for your disappointment with our hotel policy. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available at the front desk. Our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We will be sure our front desk communicates this more clearly going forward. Thanks again for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Fresno, CA

Affordable Hotel.

Posted Feb 21, 2018
I Love This Place Cause It Looks Like A Studio & Gives Me A "Home" Kinda Feel Even Tho My Stay Is Always Temporary. I Loved My 4 Nights There However I Was Unhappy With The Needle & Small Bag Of Dope I Found Under My Dresser. The Needle ACTUALLY Had Some Dope Inside !!! I Was Terrified Asf & A Lil Skeptical To Extend My Stay Because I've Never Seen A Drug Needle With Fresh Dope Inside As If Someone Accidentally Hid It & Quickly Took Off. & I DEF Didnt Want The Staff To Pin It On Me. I Did Notify The Front Desk, But I'm Not Sure If They Took Care Of That. Other Than That I Was Okay With My Staff; As Always Extended Stay Treats Me Good :)
Comment from Hotel Management
Feb 24, 2018 by Management, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
3 out of 5
by A verified traveler

Posted Feb 17, 2018
This hotel is good but not that much nd the wifi is not working nd the t.v sucks
Comment from Hotel Management
Feb 17, 2018 by Hotel Management, Hotel Management
Thank you for taking the time to share your feedback. We are pleased you were overall happy with your stay. But, we are sorry for not meeting all of your expectations. We have shared your feedback with our team in an effort to improve our service and facilities moving forward. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 3, 2018
Needed a place for a few days while i liked for a place to rent in town. I have stayed here before and everyone I've met has been friendly and I feel very safe.
Comment from Hotel Management
Feb 4, 2018 by Hotel Management, Hotel Management
Thank you for returning to stay at Extended Stay America. We are delighted to read you had a great time with us and that you were impressed with our courteous service. We will be sure to share your compliments with the entire team. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
1 out of 5
by A verified traveler

Dirty

Posted Jan 30, 2018
The room was very dirty seemed like the bed was made but smelled horrible and bathroom was gross. Not only that but the staff made the stay very uncomfortable as well.
Comment from Hotel Management
Feb 1, 2018 by Hotel Management, Hotel Management
Thank you for your candid feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with the entire team and we are taking steps to ensure we are well poised to serve you better during your next visit. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
5 out of 5
by A verified traveler

Posted Jan 22, 2018 on Hotels
Comment from Hotel Management
Jan 24, 2018 by Hotel Management, Hotel Management
Carlos, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from redlands,ca

Nice, clean location in town.

Posted Jan 21, 2018
It was very quiet, nice stay. Will return to this location.👍
Comment from Hotel Management
Jan 22, 2018 by Hotel Management , Hotel Management
Maria, thanks for the excellent review. We are thrilled to read you liked our well-maintained property and could experience a relaxing stay. It was a pleasure having you as our guest, and we look forward to welcoming you all for another outstanding visit at Extended Stay America. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean & affordable

Posted Jan 21, 2018
The bed was comfortable, we had plenty of towels, plus even the smoking room didn't smell bad.
Comment from Hotel Management
Jan 22, 2018 by Hotel Management , Hotel Management
Thanks for taking the time to review your experience at Extended Stay America. We are delighted to read you experienced a good night's sleep in your cozy bed and that we were able to meet your expectations at an affordable price. It was a pleasure reading your comments, and we look forward to hosting you again soon. Sincerely, Hotel Management