Ratings based on 508 Verified Reviews

3.2 out of 5
56% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Fresno

Close to the university

Posted May 19, 2018
The room was clean. The gentleman at the front made us wait for a while to check us in. That took awhile. My room did not have any towels at all! It had one roll of toilet paper that was down to the last couple squares. I called the front desk and they told me I had to down and get the items I needed, which I couldn't because my two year old was sleeping. Hopefully it was just that they were busy due to the graduation at the university that these items were over looked.
Comment from Hotel Management
May 20, 2018 by Hotel Management, Hotel Management
Please accept our apologies for the service issues you encountered and for our lack of responsiveness during your stay. Your feedback will be used to improve our service delivery and to prevent these things from happening in the future. Your comments have been shared with the team for improved coordination of efforts. We thank you for bringing this to our attention, and hope you will consider giving us another chance to serve you better. Sincerely, Hotel Management
2 out of 5
by A verified traveler

This traveler left a rating score only Posted May 16, 2018
2 out of 5
by A verified traveler from Fresno, CA

Posted May 15, 2018
Expedia.com overbook the hotel, was turning away and had to find alternative at last minutes
Comment from Hotel Management
May 17, 2018 by Hotel Management, Hotel Management
Thanks for staying with us. We are sorry our hotel was overbooked and unable to accommodate you. Please reach us out at our hotel, so we can discuss this issue and assist you further. We understand the frustration and truly hope you will offer us another opportunity to serve you better the next time you are in the area. Sincerely, Hotel Management
4 out of 5
by A verified traveler

Posted May 11, 2018
First time staying at this location and was pleasantly surprised. Didn’t realize our room was coming with a kitchen and we definitely took advantage. Bed was super comfy and room current and updated. Will use this location next time for sure.
Comment from Hotel Management
May 12, 2018 by Hotel Management, Hotel Management
Karla, thank you for being our guest. We are delighted knowing you were not only pleased with our location but also your suite and bed were up to your satisfaction. On behalf of everyone here, we would love to serve you again soon when at Extended Stay America. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Carpet cleaning

Posted May 11, 2018
We were told the room in the carpet was just cleaned. We could not be barefooted unless we wanted our socks to be soaked. We did not receive any compensation for being uncomfortable.
Comment from Hotel Management
May 11, 2018 by Hotel Management, Hotel Management
Thank you for staying with us and for the review. We are sorry for the cleanliness issue you experienced in your suite while here. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your feedback has been shared with our Housekeeping staff to make sure this room receives a deep cleaning. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
5 out of 5
by A verified traveler

Posted May 7, 2018
I had a horrible experience at another hotel, decided to change hotels. Extended Stay accommodated me at the price of the other hotel. Their staff is always friendly and kind. They take pride in customer service. Their rooms are always clean and spacious. The beds are comfortable. Centrally located to River Park and easy access to the local transportation or walking distance to River Park. I would highly recommend this hotel to my friends. The old saying goes, You get what you pay for and the other hotel proved cheap is not better.
Comment from Hotel Management
May 7, 2018 by Hotel management, Hotel Management
Thank you for your wonderful review of Extended Stay America. We are thrilled to know we were able to accommodate you and that you found us to be a good value. Our team will be pleased to hear your compliments. We value your recommendation and look forward to welcoming you again soon. Sincerely, Hotel management
3 out of 5
by A verified traveler

Posted Apr 26, 2018
Floors were dirty, things were missing in the bathroom that are normally there, the trash cans were full and pouring out. The elevator is expired! Looks like staff don’t clean the rooms! Most the nice people are at the front desk and that’s like literally one guy! Antwon! He’s great. Everyone else kinda is basic. I’ve alreay written corporate about this place. The picture attached is how black the floors were and we had just arrived. We don’t expect much when we stay here. I do need amenities etc just a clean place for me and my pup.
Comment from Hotel Management
Apr 27, 2018 by Hotel Management, Hotel Management
Please accept our apologies for providing a less than perfect experience during your stay. We're truly sorry your suite was not in the spotless condition it should have been when you arrived. We take the cleanliness of our rooms very seriously and rest assured that your comments have been shared with the team in an effort to improve our service. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Nice hotel

Posted Apr 23, 2018
Clean room, clean bathroom Liked the full kitchen but bring all your kitchin utilities since thy don’t provide plates/silverware/cups Staff was very friendly
Comment from Hotel Management
Apr 24, 2018 by Hotel Management , Hotel Management
Lalo, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Breakfast a joke

Posted Apr 22, 2018
Breakfast was a joke. Coffee and a Granola bar, beds are hard and old. Had no ice machine.
Comment from Hotel Management
Apr 23, 2018 by Hotel Management, Hotel Management
We apologize our facilities were not up to your expectations and the inconvenience these caused. We value your feedback as it will help us improve our guest experience moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
3 out of 5
by A verified traveler from Diamond Bar, CA

?knats

Posted Apr 20, 2018
I stayed for 2 hours and was bittoby ?Knats or something. Started itching and I tokd front desk that I wanted to check out. She said she will have to speak to her manager since i skready stayed in room for more than one hour and she can’t refund. She said her manager will call me next day but two days has passed and i have not received any call about refund. Stay there at your own risk.
Comment from Hotel Management
Apr 23, 2018 by Hotel Management, Hotel Management
San, please accept our apologies for this isolated incident. When it comes to the cleanliness and pest control of our rooms, we follow the most rigorous industry standards, and the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management