Ratings based on 435 Verified Reviews

3.2 out of 5
55% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore, MD.

Friendly staff. Location was centrally located to

Posted Oct 31, 2017
The only complaints I had was the TV in my room did not play well on all channels. Room was not cleaned or linens changed, towels while I was there. I would stay there again though.
Comment from Hotel Management
Nov 1, 2017 by Hotel Management, Hotel Management
Colin, thank you for staying at Extended Stay America. We are glad to read you liked our courteous service and convenient location. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. Your feedback with regard to the television has been shared with our maintenance team. We look forward to serving you much better in the future. Sincerely, Hotel Management
3 out of 5
by A verified traveler from Palo Alto

Okay as a basic room

Posted Oct 19, 2017
If you are just looking for a basic room this is fine. But there was no coffee. No soap, no lotion, no shampoo etc. Be sure to bring everything as nothing is supplied and no breakfast as promised.
Comment from Hotel Management
Oct 20, 2017 by Hotel Management, Hotel Management
Helen, thank you for being our guest. We are happy you had an overall comfortable stay. However, we are sorry we missed meeting some of your expectation. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. We hope you will return so that we can make it up to you. Sincerely, Hotel Management
4 out of 5
by Roscoe

Posted Oct 6, 2017 on Hotels
Comment from Hotel Management
Oct 8, 2017 by Manager, Hotel Management
Roscoe, thank you for taking the time to share your kind rating of Extended Stay America. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We look forward to your return visit soon. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Nice hotel close to the freeway and dining

Posted Oct 2, 2017
I’m happy that my stay was a good one. The service and lodging were good.
Comment from Hotel Management
Oct 2, 2017 by Hotel Management, Hotel Management
Thank you for being our guest at Extended Stay America. We are happy to know you were satisfied with your stay. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management
3 out of 5
by Virginia

Posted Sep 30, 2017 on Hotels
Comment from Hotel Management
Oct 1, 2017 by Manager, Hotel Management
Virginia, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
3 out of 5
by Gene

Ok

Posted Sep 22, 2017 on Hotels
I think we left an important medication pill bottle for my disabled son and had his name on it but we were not contacted so.......
Comment from Hotel Management
Sep 24, 2017 by Manager, Hotel Management
Gene, thank you for your feedback. Please know, any property left behind in a guest suite is brought down to the reception area for safe keeping and is logged for tracking purposes. Our staff is well-trained and reliable, so please reach out to our front desk for further clarification. Thanks again for being our guest. Sincerely, General Manager
4 out of 5
by David

Posted Sep 18, 2017 on Hotels
Comment from Hotel Management
Sep 20, 2017 by Manager, Hotel Management
David, thank you for your kind rating of Extended Stay America. It’s great to see our service and facilities were to your satisfaction which made your stay pleasant. We hope you will make us your home again in the future. Sincerely, General Manager
2 out of 5
by Verlinda

Miserable "EXTENDED" Experience

Posted Sep 18, 2017 on Hotels
Miserable "Extended" Experience! Specifically requested accessible amenities online. Called hotel to confirm reservation, called few hours later to request early check-in. Not until I arrived was it disclosed all accessible rooms were sold out. Then...refused to accept my husband's CC because he was not there; yes, we have the same last name. Deal-breaker; told I could not get extra towels until I turned the dirty ones in. Beds are super small. Positive: Cold AC Great TGI Friday within 1 mile with late Happy Hour & drink specials.
Comment from Hotel Management
Sep 20, 2017 by Manager, Hotel Management
Verlinda, it is very disheartening to read you were unhappy with your stay. This is not the level of service we provide and it certainly doesn’t match our standards. Your comments are appreciated, and it has initiated additional training for our associates as we continuously improve. We truly regret the inconvenienced caused, and please consider giving us another opportunity so we can show you the example of our hospitality. Sincerely, General Manager
3 out of 5
by Irving

Posted Sep 16, 2017 on Hotels
Comment from Hotel Management
Sep 18, 2017 by Manager, Hotel Management
Irving, we appreciate you being our guest. We want all of our guests to enjoy their trip, so we apologize if any inconvenience experienced. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
4 out of 5
by Michael

Posted Sep 14, 2017 on Hotels
Comment from Hotel Management
Sep 16, 2017 by Manager, Hotel Management
Michael, thanks for the four-star rating. We are glad you had a comfortable stay at Extended Stay America. We hope to see you again in the future. Sincerely, General Manager