Ratings based on 397 Verified Reviews

3.2 out of 5
54% of guests recommend
3.5 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Cottonwood, CA

Disgustingly Dirty

Posted Jul 21, 2017
Pros: Nothing.
Cons: A good deep cleaning inside and out.
If you go by the pictures online, it looks nicely appointed.....well, you'd be wrong. Most of the amenities are there, it just needs some deep cleaning inside and out. The carpet looks like someone did an oil change in the room. I went to use the lamp on the night stand only to discover that the bulb was just hanging there broken down to shards that could've cut me. Only two measly pillows on the queen sized bed. No washcloths and no hairdryer, and no shampoo or conditioner. Outside looked like nobody had EVER taken a hose or soap and water to the walkways, stairs and railings. Outside plants were dying and dead. Check-out staff barely mumbled to me to have a good day, after ignoring me during check out. Motel 6 probably would've been better....at least they leave the (unbroken) light on for you.
Comment from Hotel Management
Jul 23, 2017 by General Manager, Hotel Management
We strive to consistently deliver exceptional service, so we apologize that your experience with us was disappointing. We have shared your feedback with the appropriate department heads, and steps have already been taken to ensure these mistakes are not repeated in the future. We deeply regret the inconvenience caused, and please give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, General Manager
4 out of 5
by mark

Posted Jul 18, 2017 on Hotels
Comment from Hotel Management
Jul 20, 2017 by Manager, Hotel Management
Mark, many thanks for taking the time to post your generous ratings online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Fresno - North. Sincerely, General Manager
3 out of 5
by Linda

Posted Jul 14, 2017 on Hotels
Only a smoking room was available - bummer for me
Comment from Hotel Management
Jul 16, 2017 by Manager, Hotel Management
Linda, thank you for choosing our hotel and for your review. We want all of our guests to enjoy their stay, so we apologize for the inconvenience you experienced. It was our pleasure hosting you, and we hope you will give us another opportunity to serve you better in the future. Sincerely, General Manager
1 out of 5
by A verified traveler

What do you mean you don't have a room?

Posted Jul 14, 2017 on Hotels
I booked this room for my husband who was driving to a destination 11 hours away because of a family emergency and he drove all night long did not arrive until close to 5 a.m. only to be told that this hotel was booked and there were no rooms. They said that they've had this problem with hotels.com before. He spent over an hour talking with hotels.com trying to get another room. He was exhausted and just needed a bed to sleep in period after an hour on the phone with them they did finally get him into another hotel room down the road. Very unpleasant experience.
Comment from Hotel Management
Jul 17, 2017 by Manager, Hotel Management
We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, and regret the inconvenience caused. Our front desk team is evaluating where we went wrong and taking steps to prevent such mistakes in the future. We hope you will give us another opportunity to deliver the service and hospitality you deserve should your travels bring you back. Sincerely, General Manager
4 out of 5
by Daniel

Two nights sleep around Yosemite visit

Posted Jul 12, 2017 on Hotels
Chose for convenience to YARTS pickup. "Breakfast" is inflexible, won't serve the coffee and packets of porridge before 0630 and on the Sunday the pots were empty towards the end of the session. There's a 24hr Denny's about a mile away, or 6-late IHOP nearby. Room absolutely stunk of burning bacon on Sunday morning, as though the outlet of another room's cooker hood was being directly vented into our room. No coffee machine in the room. And yet full sized fridge and cooker. Had to ask for a plug to use the bath. Overpriced for just a two night stopover. Aircon worked well against the heat, trying to keep 71F in whilst 102F out!
Comment from Hotel Management
Jul 15, 2017 by Manager, Hotel Management
Daniel, thank you for staying at Extended Stay America - Fresno - North. We are glad our location was convenient for your needs. However, we are sorry for the inconveniences you experienced while here. Your feedback in regard to our breakfast has been taken a note of and will be used as we plan any changes to this. We would also like to mention all our kitchen amenities are kept at the front desk as per our brand standards, and we do offer affordable nightly rates for longer stays. We value your business and hope to see you again soon. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Fresno, California

Nice Hotel

Posted Jul 11, 2017
Walking distance to Sweet Tomatoes and Chilis! Costco down the street and 1/2 mile away from Target! It's quite area. The A/C is super cold during the 109 weather for the 2 nights I was there.
Comment from Hotel Management
Sep 15, 2017 by General Manager, Hotel Management
Thank you for staying at Extended Stay America - Fresno - North. We are delighted to read you had a comfortable visit and that our location was perfect for your needs. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
2 out of 5
by A verified traveler

Hotel not up to satisfaction

Posted Jul 7, 2017
Cons: Breakfast should have some breads/eggs/fruits/juice/milk etc.
Bedsheets were not clean, all pillows didn't have cover. Restroom was not clean and good. Bath tub and commode were in bad shape.Breakfast should have some breads/eggs/fruits/juice/milk etc.
Comment from Hotel Management
Jul 7, 2017 by General Manager, Hotel Management
Thank you for your visit to our hotel and for your review. We are committed to offering all our guests an exceptional stay, and we apologize that we did not do so for your visit. We are always looking for ways we can improve, and we will take your feedback into account. We regret the inconvenience caused and hope to have the opportunity to make a much better impression on a future visit. Sincerely, General Manager
5 out of 5
by Choua

Posted Jul 7, 2017 on Hotels
Hotel staff were very friendly and attentive to all my hotel needs. Thank you and will definitely refer and come here again!
Comment from Hotel Management
Jul 9, 2017 by Manager, Hotel Management
Thank you for the wonderful feedback. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. We appreciate your recommending Extended Stay America - Fresno - North and look forward to welcoming you back soon. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Not like other extended stays!

Posted Jul 6, 2017
I was looking for some place where i can stay for 4 nights before i find an apartment. I prefered ro stay in extended stay since they have kitchen and it's easier to stay for longer time. It wasn't like other extended stays i had experienced. Much smaller and no kitchen stuff. If u wanted the kitchen stuff u had to go down and get from lobby. And they said since we're staying for 4 nights they don't clean the room till we get out of it!
Comment from Hotel Management
Jul 9, 2017 by General Manager , Hotel Management
Thank you for taking the time to share your feedback. Please accept my apology for not meeting your expectations and for the inconvenience caused. We appreciate your feedback, and I will use it as a tool in improving our service delivery. We hope you will choose us again the next time you are in this area. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Sparks, NV

Excellent Sensible Hotel

Posted Jul 6, 2017
This hotel is a good place to stay. It is not fancy but sensible, safe & clean. I have stayed here with my daughter & baby grandson as well as by myself. We enjoyed the convenience of the kitchen. I would definitely recommend this hotel for those who are not looking for fancy pampering but for a great place to spend a couple of days.
Comment from Hotel Management
Jul 7, 2017 by General Manager, Hotel Management
Terri, thank you for sharing your kind review of Extended Stay America - Fresno - North. It’s nice to know our fully-equipped kitchen was convenient for your needs and that you and your family enjoyed here. Your feedback is much appreciated, and we hope to have the honor of hosting you all again soon. Sincerely, General Manager