Ratings based on 484 Verified Reviews

3.2 out of 5
55% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Diamond Bar, CA

?knats

Posted Apr 20, 2018
I stayed for 2 hours and was bittoby ?Knats or something. Started itching and I tokd front desk that I wanted to check out. She said she will have to speak to her manager since i skready stayed in room for more than one hour and she can’t refund. She said her manager will call me next day but two days has passed and i have not received any call about refund. Stay there at your own risk.
Comment from Hotel Management
Apr 23, 2018 by Hotel Management, Hotel Management
San, please accept our apologies for this isolated incident. When it comes to the cleanliness and pest control of our rooms, we follow the most rigorous industry standards, and the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location

Posted Apr 17, 2018
Easy Check in and out. Added pet stay with no problems. Convenient location/IHOP next door.
Comment from Hotel Management
Apr 18, 2018 by Hotel Management, Hotel Management
Thank you for staying at Extended Stay America. We are delighted to read you liked our ideal location and had a great time with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
1 out of 5
by A verified traveler

Bad taste in our mouths

Posted Apr 7, 2018
This place is a dump! No smoking room was a total smoking room with ashtray and burn marks on cabinets. $129? Carpets dirty, room dusty, hair in bathroom. Asked for hairdryer and the we're all out. Sure hope the corporation that runs this facility doesn't know about this because if they did it would truly be a shame. Would only recommend this place to those I truly do not like. Stay away!!;/
Comment from Hotel Management
Apr 8, 2018 by Hotel Management, Hotel Management
Thanks for being our guest. We apologize that you experienced so many difficulties while being here. Your feedback for the housekeeping issue and lack in-room amenity is shared with the concerned individuals to ensure we deliver excellent service and facilities going ahead. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Bad

Posted Apr 5, 2018
Worker called us thief's .yelling.. from the start when. We got there all bad
Comment from Hotel Management
Apr 8, 2018 by Hotel Management, Hotel Management
We are extremely concerned to read your comments and apologize that our associate was rude to you. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. We are looking into this incident and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
5 out of 5
Recommended
for Families
by A verified traveler from TN

nice clean hotel

Posted Apr 4, 2018
Pros: clean
Cons: shampoo and conditioner and blower
Location: very close to the kaiser Hosp
close to kaiser Hosp and a suite !!! reasonable price and expedia lady was kind to find me this hotel that is very close to the hospital thanks
Comment from Hotel Management
Apr 4, 2018 by Hotel Management, Hotel Management
Dolores, thanks for the excellent review. We appreciate you for letting us know you liked our convenient location and the affordable value we offer. On behalf of everyone here at Extended Stay America, we thank you for the recognition and invite you to enjoy the same hospitality on a future date. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from central coast

Affordable and clean

Posted Apr 1, 2018
I travel quite a bit and two things I look for in a hotel. Location and cleanliness and this hotel had that plus more. The price was very affordable friendly staff and i would definitely recommend this hotel and I'm sure I will be back
Comment from Hotel Management
Apr 2, 2018 by Hotel Management, Hotel Management
Chris, thank you for staying at Extended Stay America. We are delighted to read you loved our well-kept property and reasonable rates. We appreciate you recommending us and look forward to welcoming you back soon. Sincerely, Hotel Management
3 out of 5
by A verified traveler from Fresno

Over rated

Posted Mar 30, 2018
Nice area, but not as quite as I expected. Plus I usually never do late check outs, I asked for one and only gave me 15 minutes. Unbelievable! No wash clothes in the restroom as well. Not sure I will be staying there again.
Comment from Hotel Management
Apr 1, 2018 by Hotel Management, Hotel Management
Jess, we appreciate you choosing our hotel and for providing your review. Although you were satisfied with our service and facilities, we apologize as we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Great staff decent for a day or two

Posted Mar 19, 2018
Pros: Competent, friendly staff
Cons: Did I mention smoking section?
Location: It's Frensno.
There is a smoking section. FYI. So that means this is where smokers sta;y and if you aren't caeful you can be put in stinky room
Comment from Hotel Management
Mar 21, 2018 by Hotel Management, Hotel Management
Thank you for the four-star review of Extended Stay America. We are happy to know you had great stay and were impressed with the service provided by our courteous associates. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Kelowna BC

Good no nonsense hotel

Posted Mar 14, 2018
Nothing too fancy here, just good old basic accommodation. Room was clean, well equipped, quiet, everything worked. No breakfast but an IHop basically on the property. A nice Sweet Tomato salad buffet just across the street. I'd stay again.
Comment from Hotel Management
Mar 15, 2018 by Hotel Management, Hotel Management
Barry, thanks for being our guest. It's great to read you enjoyed your stay with us and found our service along with all of our facilities up to your satisfaction. It was a pleasure having you as our guest, and we hope to see you both again soon at Extended Stay America. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Postive stay

Posted Mar 14, 2018
The stay was positive and friendly. I was very happy with my stay at this place. It was clean and friendly. I would be happy to stay at this place again. The staff was very friendly and the stay was positive.
Comment from Hotel Management
Mar 14, 2018 by Hotel Management, Hotel Management
Trell, thank you for sharing the wonderful review of Extended Stay America. We are thrilled to read you were impressed with all the aspects of your stay, especially the service provided by our courteous associates. Our entire team is looking forward to welcoming you on your next visit to our beautiful city. Sincerely, Hotel Management