Ratings based on 92 Verified Reviews

2.9 out of 5
50% of guests recommend
3.1 Room cleanliness
3.3 Service & staff
3.0 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from j

Nice but left a bit to be desired

Posted Feb 8, 2017
Shortage of washclothes and blow dryers had to wait till wash was done and another guest checked out to get a blowdryer. Could have been cleaner but for mist part was very nice
Comment from Hotel Management
Feb 15, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I'm glad you had a pleasant stay, but please accept our apologies that you had to wait for linens and your accommodations could have been cleaner. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
2 out of 5
by A verified traveler

No amenities

Posted Feb 3, 2017
No coffee maker, no plates, no cups, no utensils. Advertising as a studio with kitchen but nothing but empty cabinets.
Comment from Hotel Management
Feb 7, 2017 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I am sorry to hear that our staff did not mention to you about our dishes. Here at Extended Stay we make sure that all dishes are washed, sanitized, and ready for guests at the front desk once they are requested. To make sure this doesn't happen again, I will hold a meeting with all staff. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
1 out of 5
by A verified traveler

Worst

Posted Jan 29, 2017
Worst hotel restrooms were so dirty room was too small
4 out of 5
Recommended
for Everyone
by A verified traveler

Very quiet.

Posted Jan 3, 2017
Front desk staff was pleasant and helpful. Excellent location near large shopping mall and beautiful park.
Comment from Hotel Management
Jan 9, 2017 by Manager, Hotel Management
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Fresno - North takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve. Thank you again for your positive comments. I have shared them with our entire team as well as our Senior Management. We look forward to hosting you once again at Extended Stay Hotels.
2 out of 5
by A verified traveler from Spokane, wa

Posted Dec 2, 2016
Location: good
No maid service during my 3 night stay! Breakfast was a joke, coffee hot water and a few grainola bars and prepackaged muffins. And no place to eat.
Comment from Hotel Management
Dec 19, 2016 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I'm glad that our location was perfect for you. However, I'm sorry to hear that you were not happy with our grab-and-go breakfast. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, AZ

Comfortable hotel

Posted Dec 1, 2016
I stayed here for 8 days while visiting family over the Thanksgiving holiday & I was very pleased. It was comfortable, clean & in a safe neighborhood. Close to everything! I would have liked to have a coffee maker in my room but they do have coffee in the lobby every morning, so that was great. The staff was super friendly! I will stay here again next time I'm in Fresno.
Comment from Hotel Management
Dec 2, 2016 by Manager, Hotel Management
We appreciate you taking the time to share your experience for choosing to stay with us. It is great to see you were satisfied with our convenient location and your comfortable accommodations. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
3 out of 5
by A verified traveler from Mountain View, CA

Not at Extended Stay America standart

Posted Nov 23, 2016
Pros: It was a convinient location , close to the race event.
Cons: Coffee maker in the room
Location: Race
I used the Extended Stay America hotel for my night before the marathon because their hotels always had great amenities, like nice kitchen set up for your special needs and clean rooms. Not at this location. I was disappointed to find the kitchen sink in layers of food/coffee waste. In the morning I discovered that there were no coffee maker and I couldn't heat the water for my tea. I brought some food for dinner but there were no silver in the room. When I found a note that they have everything in the office it was already closed and it was closed in the morning when I checked out. At night I could hear my neighbors' each and every sound. So, I will not come here again.
Comment from Hotel Management
Dec 2, 2016 by Manager, Hotel Management
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us, especially your comments regarding you not being informed of our amenities being available at the front desk. Our staff will do a better job of communicating this to guests. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 23, 2016
Pretty good, but I would have preferred a room on the 2nd or 3rd floor.
Comment from Hotel Management
Dec 2, 2016 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I'm glad that you enjoyed your stay with us., but disappointed you didn't receive the room on the floor that you would have liked. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 21, 2016
Nice hotel. Front desk Lady was kind of rude. None the less, Clean room and it worked for our overnight stay. We had a car club stay at the same hotel and our cars were not messed with! Fresno is a rough town and we wanted a decent hotel. I think we found a great hotel. would definitely stay there again.
Comment from Hotel Management
Dec 2, 2016 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I'm glad that you enjoyed your stay with us. Your comments about your clean rooms and that you car club was well accommodated without any issues. We look forward to seeing you in the future, should your travels bring you back to our area.
1 out of 5
by A verified traveler from US

Would not stay here again

Posted Nov 21, 2016
Front desk receptionist very rude and she was not helpful at all. our daughters room was a smoking room and it was booked as a non-smoking, the heater in our daughters room was stuck on the on position all night long. We went to the front desk and the rude receptionist basically said it is what it is and they were sold out. Our room had hair in the sink and shower area, a man smoking pot five doors down and it looks like people live at this hotel
Comment from Hotel Management
Dec 2, 2016 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I am sorry to hear that you room was dirty and about the cleanliness issues. To make sure this doesn't happen again, I will talk to all front desk staff about how they present themselves to our guests. I will make sure to talk to our housekeeping staff that all heaters should be turned off when exiting a room. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.