Seasonal outdoor pool

Reviews of Holiday Inn Express Hotel & Suites Fresno South, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Fresno South, an IHG Hotel
Intersection Of Jensen Ave, 2660 South 2nd St, Fresno, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 338 out of 677 reviews" "
Rating 8 - Good. 198 out of 677 reviews" "
Rating 6 - Okay. 69 out of 677 reviews" "
Rating 4 - Poor. 39 out of 677 reviews" "
Rating 2 - Terrible. 33 out of 677 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Alan

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
It’s was good. The hot tub was out of order so I was disappointed. I wouldn’t have booked a room here if I knew the hot tub was out of order. Freeway traffic was noisy. Breakfast was good and the girl at the counter with the braces was very attractive.
Stayed 2 nights in Mar 2024

10/10 Excellent

Sean_H

Stayed 3 nights in Mar 2023

10/10 Excellent

juan

Liked: Cleanliness, staff & service, property conditions & facilities
Safe
Stayed 1 night in Feb 2024

10/10 Excellent

Alice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel. Just stayed one night but I will definitely return. The beds are so comfy. The breakfast was very nice and plentiful.
Stayed 1 night in Feb 2024

10/10 Excellent

Alejandra

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay, property is conveniently located close to freeway, gas station and fast food. Check in/check out was smooth and staff was friendly. The lobby area, and the room itself was very clean. The beds were comfortable. No complaints, we hope to come back again!
Stayed 1 night in Jan 2024

10/10 Excellent

Eduardo, Miami

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Convenient for travelers.
Stayed 1 night in Jan 2024

10/10 Excellent

Vedant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Evelyn

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Rosa

Stayed 1 night in Dec 2023

10/10 Excellent

Israel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great! Good breakfast
Stayed 2 nights in Dec 2023

8/10 Good

Adriana

Liked: Cleanliness
Stayed 1 night in Dec 2023

6/10 Okay

Jason

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Hugo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Pavel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Mayra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly recommend it if your in the Fresno area
Stayed 2 nights in Nov 2023

2/10 Terrible

Christopher

Yup
Stayed 1 night in Nov 2023
Response from General Manager on Nov 15, 2023
Dear Christopher,We are sorry to hear that you did not enjoy your stay with us at the Holiday Inn Express and Suites.With your review you did not state why your stay was not enjoyable. With reviews such as yours we get to see what areas we can improve upon. We greatly appreciate your feedback, and you taking the time to inform us. If you have any suggestions or more information that you can provide us, we would be grateful.I hope you can give us another chance if you are in our area again. Sincerely,Sarah PhillipsGeneral Manager

8/10 Good

John

Traveled with partner
Lots of freeway noise! Sits right off the 99.
Stayed 1 night in Oct 2023

10/10 Excellent

gail, miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Celina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The noise from freeway is not conducive to sleep. Even ear plugs did not help.
Stayed 1 night in Oct 2023

10/10 Excellent

Ricardo

Stayed 1 night in Oct 2023

10/10 Excellent

Larry

Stayed 1 night in Oct 2023

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Lorena

Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel
Stayed 2 nights in Oct 2023

10/10 Excellent

Jesusa

Stayed 1 night in Oct 2023

10/10 Excellent

Freddy

Stayed 1 night in Sep 2023

10/10 Excellent

Chris

Stayed 1 night in Sep 2023

8/10 Good

Brad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Dennis

Liked: Cleanliness, property conditions & facilities
Vacation roadtrip
Noisy location, light industry too close
Stayed 2 nights in Sep 2023

2/10 Terrible

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
If you like air conditioning or cold room to sleep in this is not the property for you it was awfully hot and it never cooled off in our room!
Stayed 1 night in Sep 2023

10/10 Excellent

Gerardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and quiet
Stayed 1 night in Sep 2023

10/10 Excellent

Aaron

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with attentive and polite staff. I like the amenities like the pool and look forward to staying here again.
Stayed 1 night in Sep 2023

10/10 Excellent

fidel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Dennis

Traveled with family
Liked: Amenities, property conditions & facilities
Everything
Stayed 1 night in Sep 2023

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good, nice staff and clean
Stayed 1 night in Sep 2023

4/10 Poor

Lowell

Disliked: Cleanliness
This may be a HIE but it is in name only. Not what I’ve come to expect from the brand. Very basic tub as opposed to shower. There was love stain on the couch that clearly hadn’t been cleaned (trying to attach photo). I was most frustrated by the front desk agent. When I asked to add my wife to the reservation so she could charge or get keys, she said she would give me two keys and I didn’t need to add her. She said as long as I was there she could get a key. I specifically asked because I wanted her to have the convenience and safety of being an additional registered adult. Given the neighborhood, I’m guessing she gets a lot of request to add hookers to the room, but we were clearly a coupe.
Stayed 1 night in Sep 2023

10/10 Excellent

Olena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, spacious room. Good breakfast
Stayed 2 nights in Aug 2023

10/10 Excellent

Daisy

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in Aug 2023

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Warm water shower at best…
Stayed 1 night in Aug 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great two night stay.
A 2 night stay while having service on my RV nearby. Easily the nicest hotel in the immediate area, clean, well maintained, and outstanding staff. A very nice breakfast service with hot food options. Good wifi, and workspaces in the rooms. I believe the hot tub was under repair while I was there as it didn't seem to be operating when I tried it, but that really wasn't a detractor to the stay. Onsite night security is provided in the parking lot which is a bonus as they have RV/Truck parking in the back. It is located directly off the 99 and in an industrial area, but again, I feel it is the standout lodging in the area. I would certainly return.
Stayed 2 nights in Aug 2023

4/10 Poor

Benjamin

Stayed 1 night in Aug 2023

8/10 Good

Dori

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were really comfortable! Room was cool and surprisingly quiet. We could have used a couple more mirrors. There was only one in the bathroom and we had five people getting ready
Stayed 1 night in Aug 2023

10/10 Excellent

Jose Juan

Liked: Cleanliness
Stayed 1 night in Jul 2023

10/10 Excellent

simon

Stayed 1 night in Aug 2023

4/10 Poor

Azuncion

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
AC was not cooling
Stayed 1 night in Aug 2023
Response from General Manager on Aug 8, 2023
We are sorry to hear the AC was not cooling in your room. If we had known about the problem, we would have sent someone up to your room immediately. We understand with how hot it is here having AC is very important. We do not wish for our guests to be uncomfortable.

10/10 Excellent

Alan

Stayed 2 nights in Jul 2023
Response from General Manager on Aug 8, 2023
We are pleased to hear that you enjoyed your stay with us. I will share with the whole team on how good of a job they are doing!

6/10 Okay

carlos Ivan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Elevator was out of service, I was hurt from my leg and we were asigned to the 3rd floor. I understand it can happen so my recomendation is to let us know at the moment when reserve a room so we can have clear expectations.
Stayed 1 night in Jul 2023
Response from General Manager on Aug 4, 2023
We are sorry that you did not enjoy your stay with us at the Holiday Inn Express and Suites Fresno South. I can understand how frustrating it can be to travel all day and find out that the elevator is not working. We know how difficult it can be to go back and forth upstairs all day long. We did have a notice posted on our page through Expedia informing prospective guests that our elevator is currently out of order, we are sorry if this did not notify you before completing your booking. We will keep in mind your suggestion if this happens again in the future. I hope you will give us another chance so we may show you a more enjoyable time at our hotel. Our elevator is up and working now, this should not be an issue again. Once again, we do apologize for all the trouble you experienced during your stay with us.

6/10 Okay

Eddie

Business traveler
Disliked: Property conditions & facilities
AC not cold Elevator broken
Stayed 1 night in Jul 2023
Response from Management on Jul 29, 2023
We're sorry for the inconveniences faced during your stay. We do hope that we will see you again in the future so we may make a better impression. Have a great day!

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Management on Jul 30, 2023
We're so glad to hear that you enjoyed your time with us and hope to see you again in the future. We hope you have a great day!

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Broken elevator, 4 flight of stairs.
The elevator was broken for the days we were there. 4 flights up and down the stairs to our room with luggages would not be my definition of a comfortable stay.
Stayed 1 night in Jul 2023
Response from Management on Jul 29, 2023
We apologize for the inconvenience with the elevator, it definitely does not make for a comfortable stay. We do hope it will not deter you from staying with us again when the elevator is fixed though. We hope you have a good day!