Ratings based on 331 Verified Reviews

4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient hotel

Posted May 30, 2017
Pros: Breakfast was OK.
Cons: Shower
The room was great except the shower did not look clean ( mold spots on the grout) and had some chipped tile. Otherwise, the room was very clean and nice.
Comment from Hotel Management
Jun 2, 2017 by sd, Hotel Management
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express FRESNO (RIVER PARK) HWY 41. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to shopping and the airport.

Posted May 7, 2017
Enjoyed our stay. The outdoor pool was dirty and the Jacuzzi did not work. The hotel is nice and the rooms are spacious.
Comment from Hotel Management
May 19, 2017 by sd, Hotel Management
Thank You for staying at The Holiday Inn Express River Park. I apologize the pool and spa where not available. We hope you to welcome you back when your travels bring you to Fresno.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lancaster, CA

Close to golf course

Posted Apr 20, 2017
Pros: nice room
Cons: Nothing
Location: Golf, airport
Super nice hotel and a great rate. The hotel had a restaurant/bar and was near the airport and golf course.
Comment from Hotel Management
May 19, 2017 by sd, Hotel Management
Thank You for your recent stay. We are thrilled you enjoyed your time with us. We hope to welcome you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 10, 2017
It is a nice place with great location and staff. Rooms are good size.
Comment from Hotel Management
May 19, 2017 by SD, Hotel Management
Thank You for your nice compliments, We hope to welcome you back soon.
2 out of 5
by A verified traveler from Los Angeles, CA

Unexpected Surprise

Posted Apr 2, 2017
Pros: It was a good location to a destination wedding that I went to in Medera.
Cons: They need to have more thorough inspections and cleaning of the rooms.
Location: There is a mall near by and plenty of restaurants.
Let my friend crash on the little chair for the night. When he went to adjust the cushion in the morning, he found 5 porno magazines and 4 porno DVD's. I know things go on in hotel rooms, but I don't need the reminder. The staff should be more thorough when cleaning up the hotel rooms. I didn't want to leave them in the room, so I took them down to the staff. They were apologetic, but didn't offer any compensation or discount on my room. I will never stay there again. It's just to gross.
Comment from Hotel Management
May 19, 2017 by sd, Hotel Management
On Behalf of the Management and Staff I sincerely apologize for the experience you had with the room. The proper departments have been notified. This is not normal for the property, we have retraining our employees to do further inspecting of the room. I hope you will give us another try.
5 out of 5
by Jamillah

This traveler left a rating score only Posted Mar 22, 2017 on Hotels
5 out of 5
by Lacey

Posted Mar 21, 2017 on Hotels
Nice and clean
5 out of 5
by DOMINIC

What A Pleasant Surprise

Posted Mar 12, 2017 on Hotels
My wife and I booked this room just as a place to crash after a business event, so we were not expecting much more than an average bed to sleep in. Firstly, the front desk receptionist, Jessica, was lovely, as in she seemed like she actually took some pride in her job. As someone who isn't particularly moved either positiviely or negatively by customer service, the fact that her geniune attitude stood out to me says a lot (I mean, I even remembered her name). Secondly, the room was very spacious and the bed and pillows were extremely comfortable (better than what I have at home). DirectTV with ALL the movie channels was a major plus. The room also came with a Kuerig machine and the coffee provided was actually good. Lastly, like most hotels, a complimentary breakfast was provided; however this breakfast included hot foods (eggs, sausage, pancakes, and cinnamon rolls)! Though I do not see myself visiting Fresno anytime in the near future, I would recommend a stay at this hotel to anyone that is.
Comment from Hotel Management
Mar 15, 2017 by Joy, Hotel Management
Dear Dominic, Thank you so much for leaving this review about your recent stay. Jessa is definitely an asset to this hotel and we're glad that your experience was enhanced by her customer service. We look forward to your future stays and thank you for your recommendation. Sincerely, Joy Vang Director of Sales
3 out of 5
by Rita

Posted Mar 8, 2017 on Hotels
Adequate breakfast with bad coffee. Front desk staff very friendly. Tub had no plug, so it was only a shower.
Comment from Hotel Management
Mar 15, 2017 by Joy, Hotel Management
Rita, We're sorry to hear that our bathrooms were unsatisfactory and will address this with out management team. We value your feedback and look forward to the opportunity to serve you once more when your travels bring you back to Fresno. Sincerely, Joy Vang Director of Sales
5 out of 5
Recommended
for Everyone
by A verified traveler from London

A good base

Posted Mar 7, 2017
Pros: Staff were very good and helpful.
Cons: Just note that there is no direct access road off of Hwy 41 - finding it can be a bit tricky the first time.
Location: Fresno didn't seem very interesting or beautiful to me, so I used this as a base for trips to Monterey peninsula (gorgeous) and the mountains.
I liked this hotel; it is well located on highway 41 a bit north of Fresno and the staff were very welcoming. The facilities are nice with free breakfast and the room was big with good, comfortable amenities.
Comment from Hotel Management
Mar 22, 2017 by Joy Vang, Hotel Management
Dear Bex, Thank you so much for sharing your thoughts about your recent stay with us and online readers. We appreciate you taking the time to share your feedback and hope to have the opportunity to serve you again when your travels bring you back to the area. Joy Vang Director of Sales