Ratings based on 403 Verified Reviews

4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Decent hotel

Posted Feb 12, 2018
The tv didn’t work, the bathroom was not clean, the hot water wasn’t hot
5 out of 5
Recommended
for Everyone
by A verified traveler from Seaside, Ca

Nice hotel near shopping, restaurants, & theatre

Posted Feb 4, 2018
A great place to stay with your family. There’s lots of family friendly things to do nearby.
4 out of 5
Recommended
for Everyone
by A verified traveler

Always came stay there.. great staff

Posted Jan 19, 2018
Pros: The staff...breakfast is awesome.. love the afternoon cookies!
Cons: Nothing except for the enforcement of not smoking pot in and around the entrances.
Location: Visited daughter
Great stay as always... need to keep people from smoking pot in and around the entrance.
Comment from Hotel Management
Jan 23, 2018 by SD, Hotel Management
We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
3 out of 5
by A verified traveler

Posted Jan 2, 2018
our house keeper was real nice. however the truck next to mine was broken into. we had new beds...very good sleep
Comment from Hotel Management
Jan 3, 2018 by sd, Hotel Management
Thank You for your recent stay. I am pleased you enjoyed your nights sleep. I apologize the car next to yours was broken into, this is not normal for our location. We hope to Greet you again when your travels brings you to Fresno.
5 out of 5
Recommended
for Everyone
by A verified traveler from so Calif

Christmas Day everyone great service

Posted Dec 27, 2017
I called a few days sooner requested my room early From long drive beforefamily party nearby They gave us our room We will go back Staff was great Breakfast was good to
Comment from Hotel Management
Dec 28, 2017 by sd, Hotel Management
Thank You for staying with us. I am pleased we where able to accommodate early check in. We hope to welcome you back soon.
2 out of 5
by A verified traveler

Needs remodeling!

Posted Nov 26, 2017
This property is way overdue for a remodel! Walls and doors showed chipped paint and scuff marks. Bathroom, especially, was very outdated. I skipped using the shower because it was so old it didn’t look clean. Very disappointed - this was not our usual, pleasant Holiday Inn Express experience.
Comment from Hotel Management
Dec 7, 2017 by SD, Hotel Management
I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
5 out of 5
by Felicia

Wonderful

Posted Nov 21, 2017 on Hotels
Was there for only 1 night but I had a wonderful stay. Bed was very comfortable and pillows were to die for. I will definitely be staying here again
Comment from Hotel Management
Nov 27, 2017
Thank You for your recent stay. We are thrilled to see you enjoyed your stay with us. We just recently purchased all new beds and pillows. We hope to welcome you back soon.
4 out of 5
by Bonnie

Nice hotel, good beds

Posted Nov 20, 2017 on Hotels
Nice hotel. Friendly staff, clean hotel, and comfortable beds. Television remote was very difficult to use so may need new batteries. Overall pretty satisfied. The only complaint I have is what looked to be ladies of the evening hanging out in the lobby at 10:30 pm on a Saturday night. Didn't stick around long enough to see if anything was done to get rid of them or to see if they were guests (I hope not) but not something I want to see returning to my room. Hopefully the manager is aware of the clientele now.
Comment from Hotel Management
Dec 7, 2017
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 19, 2017
It was clean and comfortable. Check in was quick and easy. The staff was very friendly.
Comment from Hotel Management
Nov 21, 2017 by sd, Hotel Management
Thank You for your recent stay. We are thrilled to see you enjoyed your stay with us. We hope to welcome you back soon.
5 out of 5
by Kiranjit

Holiday inn

Posted Oct 24, 2017 on Hotels
It was amazing very friendly service the staff was supper nice the hotel was superclean. Love my stay here My new favorite place to stay.
Comment from Hotel Management
Nov 21, 2017
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.