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Reviews of Homewood Suites by Hilton Fresno Airport/Clovis, CA

3 out of 5
Homewood Suites by Hilton Fresno Airport/Clovis, CA
835 Gettysburg Ave, Clovis, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 548 out of 894 reviews" "
Rating 8 - Good. 223 out of 894 reviews" "
Rating 6 - Okay. 68 out of 894 reviews" "
Rating 4 - Poor. 25 out of 894 reviews" "
Rating 2 - Terrible. 30 out of 894 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gerard

Stayed 8 nights in Apr 2024

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and offered all amenities
Stayed 1 night in Apr 2024

10/10 Excellent

nagib

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from FOM on Apr 16, 2024
Dear Nagib,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Sherry Xiong FOM

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Faaarrr from freeway and not even in fresno as advertised. Fine otherwise!
Stayed 1 night in Apr 2024
Response from FOM on Apr 9, 2024
Dear Jennifer,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Sherry Xiong FOM

2/10 Terrible

Cynthia, Bakersfield

Liked: Cleanliness
Disliked: Staff & service
Our room that we paid for was taken. We paid for three beds and they only had two beds left. Could not reimburse us.
Stayed 1 night in Apr 2024
Response from FOM on Apr 9, 2024
Dear Cynthia,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Sherry Xiong FOM

10/10 Excellent

Blanca

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff are very friendly and professional. The suite is one of the cleanest rooms we’ve stayed at and the area near by has many restaurants and shopping centers to choose from. Will definitely book this hotel in a future again!
Stayed 1 night in Mar 2024
Response from Sherry Xiong on Apr 3, 2024
Dear Blanca,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Sherry Xiong FOM

6/10 Okay

nagib

Liked: Property conditions & facilities
nothing
Stayed 1 night in Mar 2024
Response from Sherry Xiong on Mar 28, 2024
Dear Nagib,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Sherry Xiong FOM

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great stay
Stayed 1 night in Mar 2024
Response from Sherry Xiong on Mar 28, 2024
Dear Stuart,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Sherry Xiong FOM

10/10 Excellent

Diamond

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was nice clean comfortable great place to stay
Stayed 1 night in Mar 2024
Response from Sherry XIong on Mar 28, 2024
Dear Diamond,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Sherry Xiong FOM

10/10 Excellent

Keith

Stayed 1 night in Mar 2024
Response from FOM on Apr 9, 2024
Dear Keith,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Sherry Xiong FOM

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
There was easy checking in and checking out. The place was clean. My only concern is there is a gas station across the street and my room faced that gas station so there is quite a bit of late night noise. The gas station must be 24 hours.
Stayed 2 nights in Mar 2024
Response from Sherry Xiong on Mar 21, 2024
Dear Matthew,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Sherry Xiong

10/10 Excellent

Ukina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice staff, room was very nice
Stayed 1 night in Mar 2024
Response from - Linda on Mar 4, 2024
Hello Ukina. We are so glad to hear about your experience. Thank you for sharing and we hope to welcome you again, soon.

8/10 Good

Malena

Liked: Cleanliness
…
Stayed 1 night in Feb 2024
Response from Sherry XIong on Feb 21, 2024
Dear Malena,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Sherry XiongFront Office Manager

2/10 Terrible

Justin

Stayed 1 night in Jan 2024
Response from Stephanie Rodriguez-General Manager on Feb 27, 2024
Sorry that we were not able to meet your expectation, hope to see you again in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great.
Stayed 1 night in Dec 2023
Response from Stephanie Rodriguez-General Manager on Feb 27, 2024
Thank you!

10/10 Excellent

Jim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall very good value.
Stayed 1 night in Dec 2023
Response from Stephanie Rodriguez-General Manager on Feb 27, 2024
Thank you very much! We look forward to welcoming you back soon!

10/10 Excellent

Tim, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sherry Xiong-Front Office Manager on Jan 2, 2024
Dear Tim,Thank you for the great review of our hotel! We hope to see you again very soon.Sincerely,Sherry Xiong

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eat
Food was good
Stayed 2 nights in Dec 2023
Response from Stephanie Rodriguez-General Manager on Dec 19, 2023
Thank you for your feedback! We'll share with our team.

8/10 Good

Vaneza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and our room was so nice and spacious.
Stayed 1 night in Dec 2023
Response from Stephanie Rodriguez-General Manager on Dec 19, 2023
Thank you!

10/10 Excellent

yosabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Stephanie Rodriguez-General Manager on Dec 13, 2023
Thank you! Hope we see you again soon.

10/10 Excellent

Cynthia

Stayed 1 night in Dec 2023
Response from Sherry Xiong-Front Office Manager on Jan 2, 2024
Dear Cynthia,Thank you for the great review of our hotel! We hope to see you again very soon.Sincerely,Sherry Xiong

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and comfortable
Stayed 1 night in Dec 2023
Response from Stephanie Rodriguez-General Manager on Dec 7, 2023
Thank you!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good stay, recommended
We really liked the room, the space, how clean it was, the bathroom. We had a child to sleep on the sofa-bed. It was comfortable and worked well. It just took some to get sheets and blankets. We needed a second blanket, I had to go to get it myself because they were short staffed. Finally, breakfast was very good. Recommended.
Stayed 1 night in Nov 2023
Response from Stephanie Rodriguez-General Manager on Dec 7, 2023
Thank you for your feedback! We hope to see you again soon!

10/10 Excellent

Marilyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the extra room in the suite
Stayed 1 night in Nov 2023
Response from Stephanie Rodriguez-General Manager on Nov 29, 2023
Happy to hear you enjoyed your stay! We hope to see you again soon.

10/10 Excellent

Chuk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sherry Xiong-Front Office Manager on Nov 15, 2023
Thank You so much for your positive review, we hope to see you in the future.

10/10 Excellent

Dominic

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice staff, quick check in/out.
Stayed 2 nights in Oct 2023
Response from Linda H on Oct 30, 2023
Hello Dominic. I am glad to hear that you enjoyed your stay with us. Thank you so much for the great review, we hope to see you again soon.

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Linda H on Oct 30, 2023
Hello Elena. Thank you so much for your review.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, clean and plenty of space
Stayed 2 nights in Sep 2023
Response from Linda H on Sep 18, 2023
Hello Anthony. Thank you so much for your wonderful review. We hope to see you again soon.

10/10 Excellent

Thomong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Linda H on Sep 17, 2023
Thank you for your review. It is greatly appreciated; we hope to see you soon.

8/10 Good

nasrin

Stayed 1 night in Sep 2023
Response from Stephanie Rodriguez-General Manager on Oct 5, 2023
Thank you!

8/10 Good

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked this hotel and would stay in it again. The room was spacious and clean. The front desk staff were very helpful. Not a big fan of the breakfast - biscuits and gravy with sausage. We opted for the waffles.
Stayed 2 nights in Sep 2023
Response from Stephanie Rodriguez-General Manager on Sep 7, 2023
Thank you for your feedback. Glad to hear you enjoyed your suite! We hope to see you again soon.

2/10 Terrible

Asma

Traveled with family
Disliked: Staff & service
Stayed 2 nights in Aug 2023
Response from Stephanie Rodriguez-General Manager on Sep 7, 2023
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

2/10 Terrible

Luis

Traveled with family
Disliked: Amenities, property conditions & facilities
The room was OK. The lobby and elevators area was terrible. The area didn’t look safe at all
Stayed 3 nights in Aug 2023
Response from Stephanie Rodriguez-General Manager on Aug 24, 2023
Thank you for your honest feedback, we will bring this to our Maintenace departments attention and have a vendor come out to service. Thank you again.

2/10 Terrible

Jorge

Liked: Room comfort
Stayed 1 night in Aug 2023
Response from Stephanie Rodriguez-General Manager on Aug 24, 2023
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.

6/10 Okay

Chia

Traveled with family
Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from Sherry Xiong-Front Office Manager on Aug 10, 2023
Thank you for your feedback, we hope to see you in the future.

10/10 Excellent

Brian

Stayed 1 night in Jul 2023
Response from Stephanie Rodriguez-General Manager on Jul 28, 2023
Thank you for your feedback! Hope to welcome you back soon.

10/10 Excellent

Johnny

Traveled with partner
Clean spacious rooms & a great breakfast!
Stayed 1 night in Jul 2023
Response from Stephanie Rodriguez-General Manager on Jul 28, 2023
Wonderful to hear you enjoyed your stay!!

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our suite was great, the hotel was beautiful. Carlos at the front desk was very nice and friendly. The free breakfast was very good and slightly different every morning which was nice to have some variety. The breakfast ladies were very nice.
Stayed 5 nights in Jul 2023
Response from Stephanie Rodriguez-General Manager on Jul 14, 2023
Thank you very much for the wonderful feedback! I will certainly share your sentiments with our team and look forward to welcoming you back in the future.

8/10 Good

KRYSIA, WRENTHAM

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nothing special.
Stayed 1 night in Jul 2023
Response from Stephanie Rodriguez-General Manager on Jul 14, 2023
Thank you

4/10 Poor

Oscar

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The property doesn't provide daily maid service. With party of four, the place gets trashed every day so you end up cleaning yourself. Tenants leave trash and dirty towels in the hallway. So you get greeted by dirty hallways daily.
Stayed 7 nights in Jul 2023
Response from Stephanie Rodriguez-General Manager on Jul 14, 2023
Thank you for your feedback. You are correct we do not automatically provide daily housekeeping services; however, they are available upon request. For future if you call down the evening before we're happy to add you on for stayover service the following day. Safe Travels

2/10 Terrible

Ronny

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
They just cleaned up my room 1 time in two weeks! I asked many times, but nothing happened.
Stayed 10 nights in Jun 2023
Response from - Linda on Jul 6, 2023
Hello Ronny. I appreciate your review and do sincerely apologize for lack of housekeeping during your stay. We hope to give you better service in your future stays with us.

10/10 Excellent

price

Stayed 1 night in Jun 2023
Response from Stephanie Rodriguez-General Manager on Jul 28, 2023
Thank you!

10/10 Excellent

Barbara

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet. Excellent breakfast. People behind the desk were very friendly.
Stayed 3 nights in Jun 2023
Response from Linda on Jun 27, 2023
Hello. Thank you for your review. We are happy to hear that your stay with us was great. We hope to see you again soon.

10/10 Excellent

marissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Linda on Jun 27, 2023
Hello. Thank you for your review. We are happy to hear that your stay with us was great. We hope to see you again soon.

10/10 Excellent

Prakash

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Linda on Jun 27, 2023
Hello. Thank you for your review. We are happy to hear that your stay with us was great. We hope to see you again soon.

10/10 Excellent

Jennifer

Stayed 1 night in Jun 2023
Response from Stephanie Rodriguez-General Manager on Jul 5, 2023
Thank you for the positive review! Look forward to welcoming you back in the future.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Room was huge, clean, comfortable. We even tried to stay a second night but they were sold out.
Stayed 1 night in Jun 2023
Response from Stephanie Rodriguez-General Manager on Jun 16, 2023
Thank you so much for your feedback! Happy to hear you enjoyed your stay, hope to see you again soon.

10/10 Excellent

Rebecca

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is my first time staying in a Homewood suites. My husband and I were blown away by the amenities and we will definitely be staying in more Homewood suites in the future.
Stayed 1 night in May 2023
Response from Stephanie Rodriguez-General Manager on Jun 6, 2023
Wonderful to hear you enjoyed your stay! We look forward to welcoming you home again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very clean, great customer service, comfortable bed, spacious suite
Stayed 1 night in May 2023
Response from - Linda on May 18, 2023
Thank you so much for taking the time to share your review with us. We are happy to hear you had a great time here with us. Hope to see you again.

8/10 Good

Todd

Stayed 1 night in May 2023
Response from Stephanie Rodriguez-General Manager on Jun 6, 2023
Thank you!