Courtyard

Reviews of Homewood Suites by Hilton Fresno

3 out of 5
Homewood Suites by Hilton Fresno
6820 N Fresno St, Fresno, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 473 out of 853 reviews" "
Rating 8 - Good. 215 out of 853 reviews" "
Rating 6 - Okay. 84 out of 853 reviews" "
Rating 4 - Poor. 43 out of 853 reviews" "
Rating 2 - Terrible. 38 out of 853 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tommie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Paula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was welcoming and the suite has a great layout and nice kitchen. Would stay there again.
Stayed 1 night in Apr 2024

10/10 Excellent

Lois And Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
I really like and enjoyed the tranquility of the property
Stayed 1 night in Apr 2024

10/10 Excellent

Nazanin, Modesto

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Mar 2024
Response from Homewood Suite Management on Apr 10, 2024
Thank you for your feedback and five-star review! We take a lot of pride in providing clean rooms, lots of options at our breakfast buffet, and top-notch service. We hope you visit us again soon!

10/10 Excellent

Jenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean. Rooms and beds were comfy.
Stayed 1 night in Mar 2024
Response from Homewood Suite Management on Apr 10, 2024
Thank you for your feedback and five-star review! We take a lot of pride in providing clean rooms, lots of options at our breakfast buffet, and top-notch service. We hope you visit us again soon!

10/10 Excellent

Devon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here when in town
Stayed 4 nights in Mar 2024
Response from Amrita on Mar 15, 2024
Thank you so much for your kind words! We work hard to make sure our guests feel a part of our small family at the Homewood Suites! We hope to see you again soon!

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Homewood Suite Management on Mar 3, 2024
Thank you for your recent stay at our hotel! Along with a five-star review! We hope you felt at home, and we can’t wait to welcome you home again soon!

8/10 Good

Maricela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Amrita on Feb 22, 2024
Thank you for your feedback and four-star review! We take a lot of pride in providing clean rooms, lots of options at our breakfast buffet, and top-notch service. We hope you visit us again soon!

6/10 Okay

Shoua

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Overall, our stay in Fresno was fine. The breakfast lobby was spacious, and the food was good. The hotel itself was quiet. However, there were some unexpected issues. Drove 6 hours to Fresno and we were ready to check at the designated time. Our hotel room was not ready at 3pm for check in. This was a first-time experience for us; I've never encountered a situation where a hotel room wasn't ready at the specified time. We were informed that the previous guest had a late check-out and were asked to return in 45 minutes. There was no apology or compensation offered for the inconvenience. Additionally, when we returned for check-in, I was surprised to find that we had to pay for parking. Maybe I missed the parking fee information online? This was our first experience of having to pay for overnight parking at a hotel suite. Considering our room wasn't ready at check-in time, I expected this fee to be waived or be compensated in some way, but no such offer was made. As a result, we'll explore other hotel options next time.
Stayed 1 night in Feb 2024
Response from Amrita on Feb 22, 2024
Thank you for staying with us and taking the time to share feedback about your experience. We apologize for not being able to check you in to your suite in a timely fashion. We do our best to ensure rooms are ready by 3 PM but it looks like we fell short. The 10 parking fee is listed on the website and helps offset the price of overnight security that we have on property. We understand your frustration and are grateful for your feedback. Thank you again for sharing your experience, and we hope to have another chance to provide a better encounter in the future.

10/10 Excellent

Javier, ORINDA

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious room
Stayed 1 night in Feb 2024
Response from Amrita on Feb 22, 2024
Thank you for taking your valuable time to submit a great review for our hotel. Your kind comments are greatly appreciated. We hope to have the opportunity to welcome you back again.

10/10 Excellent

KUENITOLINI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Response from Amrita on Feb 5, 2024
Thank you for staying with us at Homewood Suites by Hilton Fresno, and for taking the time to share your recent experience with us. Your feedback is important to us. We are happy to hear you had a great stay and look forward to your next stay with us!

10/10 Excellent

Ida

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Jan 2024
Response from Amrita on Feb 5, 2024
Thank you so much for your kind words! We work hard to make sure our guests feel a part of our small family at the Homewood Suites! We will make sure your kind words are shared with the team as well. We hope to see you again soon!

10/10 Excellent

Tommie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel to Fresno quite a bit and I have to say this is one of my favorite places to stay. It is quiet, the staff is friendly and helpful and the property is well maintained. I would definitely recommend this hotel for business travel as well as families.
Stayed 2 nights in Jan 2024
Response from Amrita on Jan 24, 2024
Thank you very much for your detailed review of your recent stay with us. We truly value our guests, so it is always good to hear that we have obtained our goal of making your stay memorable and enjoyable. We look forward to your next visit!

10/10 Excellent

Christine

Traveled with family
Stayed 2 nights in Jan 2024
Response from Amrita on Jan 24, 2024
Thank you for your feedback and 10/10 rating! We take a lot of pride in providing clean rooms, lots of options at our breakfast buffet, and top-notch service. We hope you visit us again soon!

10/10 Excellent

Brandon

Stayed 1 night in Jan 2024
Response from Homewood Suite Management on Jan 31, 2024
Thank you for your five-star review! We take a lot of pride in providing clean rooms, lots of options at our breakfast buffet, and top-notch service. We hope you visit us again soon!

10/10 Excellent

Ida

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing rooms
Stayed 1 night in Dec 2023
Response from Amrita on Jan 8, 2024
Thank you for taking your valuable time to submit a great review for our hotel. Your kind comments are greatly appreciated. We hope to have the opportunity to welcome you back again.

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Amrita on Jan 8, 2024
Thank you for your feedback and five-star review! We take a lot of pride in providing clean rooms, lots of options at our breakfast buffet, and top-notch service. We hope you visit us again soon!

2/10 Terrible

joseph

Stayed 1 night in Dec 2023
Response from Amrita on Dec 28, 2023
We are sorry we were not able to provide you with a better quality of service. It is our goal at Homewood Suites to make you feel at home and provide excellent service. Your satisfaction is very important to us and we take our commitment to our Suite Assurance Guarantee very seriously. Thank you for your feedback and we hope you will come back and stay with us again.

10/10 Excellent

Coby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Amrita on Dec 20, 2023
Thank you for your feedback and five-star review! We take a lot of pride in providing clean rooms, lots of options at our breakfast buffet, and top-notch service. We hope you visit us again soon!

10/10 Excellent

Yajaira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Amrita on Dec 19, 2023
Thank you for taking the time to rate our hotel based on your latest stay with us! We take a lot of pride in providing clean rooms, lots of options at our breakfast buffet, and top-notch service. We hope you visit us again soon!

10/10 Excellent

Jennifer

Response from Amrita on Feb 22, 2024
Thank you for your recent stay at our hotel! We hope you felt at home and we can’t wait to welcome you home again soon!

10/10 Excellent

Heather

Stayed 1 night in Dec 2023
Response from Amrita on Jan 8, 2024
Thank you for your feedback and five-star review! We take a lot of pride in providing clean rooms, lots of options at our breakfast buffet, and top-notch service. We hope you visit us again soon!

10/10 Excellent

Bhushan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is not free
Stayed 1 night in Nov 2023
Response from Amrita on Dec 1, 2023
Thank you for your feedback and five-star review! We take a lot of pride in providing clean rooms, lots of options at our breakfast buffet, and top-notch service. We hope you visit us again soon!

10/10 Excellent

ERIKKA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Nov 2023
Response from Amrita on Nov 25, 2023
Thank you for your feedback and five-star review! We take a lot of pride in providing clean rooms, lots of options at our breakfast buffet, and top-notch service. We hope you visit us again soon!

8/10 Good

Kristie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Amrita on Dec 1, 2023
Thank you for staying with us at Homewood Suites by Hilton Fresno, and for taking the time to share your recent experience with us. Your feedback is important to us. We look forward to your next stay with us!

4/10 Poor

Heather

Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Amrita on Nov 24, 2023
Thank you for taking the time to share your rating for your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We hope you will consider staying with us in the future.

8/10 Good

Patrick

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice, clean and spacious rooms. Good location near restaurants and a CVS. Can always count on Hiltons for comfort.
Stayed 2 nights in Nov 2023
Response from Homewood Suite Staff on Nov 20, 2023
Thank you for your praise of the hospitality offered by all of us at Homewood Suites by Hilton Fresno. We are happy you enjoyed not only our friendliness, but also our comfortable accommodations, excellent amenities, and central location. We are committed to ensuring a great experience for each guest, and we thank you for letting us know we were successful. Safe travels!

2/10 Terrible

Nallely

Stayed 1 night in Nov 2023
Response from Homewood Suite Staff on Nov 18, 2023
We are sorry we were not able to provide you with a better quality of service. It is our goal at Homewood Suites to make you feel at home and provide excellent service. Your satisfaction is very important to us and we take our commitment to our Suite Assurance Guarantee very seriously. Thank you for your rating and we hope you will come back and stay with us again to provide a better experience for you and your family.

8/10 Good

LaShaye

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Nice stay
Staff super nice but always had to wait for service because they are checking in customers. My room had roaches .. came out when lights where off. Nice place but need to work on the bug problem
Stayed 2 nights in Nov 2023
Response from Homewood Staff on Nov 6, 2023
Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered and we sincerely apologize for not meeting your expectations. This will be addressed appropriately, and we are very grateful for your patience. On a positive note, we are glad to read you had a pleasant experience with our staff. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area.

10/10 Excellent

Sarem

Stayed 1 night in Oct 2023
Response from Amrita on Nov 24, 2023
Thank you for your feedback and five-star review! We take a lot of pride in providing clean rooms, lots of options at our breakfast buffet, and top-notch service. We hope you visit us again soon!

10/10 Excellent

Beatrice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Homewood Suite Staff on Nov 1, 2023
Thank you for your five-star review! We take a lot of pride in providing clean rooms, lots of options at our breakfast buffet, and top-notch service. We hope you visit us again soon!

4/10 Poor

Robbie

Stayed 1 night in Oct 2023
Response from Homewood Suite Staff on Nov 20, 2023
Thank you for your review. We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. Your feedback is genuinely appreciated as it is the first step in helping us improve our services. If you return to our area, we hope you’ll stay with us again.

6/10 Okay

v

Liked: Room comfort
Stayed 1 night in Oct 2023
Response from Amrita on Oct 4, 2023
Thank you for taking the time to rate your most recent stay with us. We do hope you will stay with us another time so we can provide you with a much better experience.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great hotel, not so much about my room.
The hotel staff and overall hotel was nice. Then kids enjoyed the hot breakfast in particular. I was just disappointed in our actual room. We checked in late and I had a fussy baby or I would have asked for a different room. The baseboard was hanging off by the door that we moved it was safety of my infant around the room. The cushions on the couch had a hole and was coming apart. The curtains in the room were broken so when attempting to get dressed in the morning I had to do it in the bathroom as we were next to a parking lot and I could not close it. There was water damage on the ceiling in our room and the ironing board was broken. I was disappointed in the room but the staff were nice and the lobby and other areas looked nice and modern.
Stayed 1 night in Sep 2023
Response from Amrita on Sep 27, 2023
Thank you for reviewing your recent stay. We are sorry to know you were not entirely satisfied with the condition of the guestroom, and we have taken note of your comments as we are continually striving for ways to improve. On a positive note, we are happy you had pleasant interactions with our wonderful staff. We appreciate your patience and hope you will give us another opportunity to provide you with a much better experience.

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent
Stayed 1 night in Sep 2023
Response from Homewood Suite Staff on Sep 18, 2023
Thank you for staying with us at Homewood Suites by Hilton Fresno, and for taking the time to share your recent experience with us. Your feedback is important to us. We are happy to hear you had such a great time and look forward to your next stay with us again!

8/10 Good

Tina

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Nice Chain
I noticed the bathroom floor was dirty.
Stayed 1 night in Sep 2023
Response from Homewood Suite Staff on Sep 14, 2023
Thank you for your feedback of your recent stay with us. We are very sorry to hear that you were unhappy with the lack of cleanliness in our bathrooms. It is our goal to exceed the expectations of our guests. We are actively working with our (housekeeping/maintenance/front desk) staff to prevent this from happening again in the future. We hope that if your travels bring you back to the area, that you will consider staying with us again so that we can provide you with the Hilton experience you expect and deserve.

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, nice employees.
Stayed 2 nights in Sep 2023
Response from Homewood Suite Staff on Sep 10, 2023
Thank you for your feedback! We take a lot of pride in providing clean rooms, and top-notch service. We hope you visit us again soon!

10/10 Excellent

Suman

Stayed 2 nights in Sep 2023
Response from Amrita on Sep 6, 2023
Thank you for your recent stay at our hotel! We hope you felt at home, and we can’t wait to welcome you home again soon!

10/10 Excellent

Candace

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again. Staff is very committed to making your stay comfortable.
Stayed 2 nights in Sep 2023
Response from Amrita on Sep 6, 2023
Thank you so much for your kind words! We work hard to make sure our guests feel a part of our small family at the Homewood Suites! We hope to see you again!

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Amrita on Sep 6, 2023
Thank you for your feedback and five-star review! We take a lot of pride in providing clean rooms, lots of options at our breakfast buffet, and top-notch service. We hope you visit us again soon!

8/10 Good

Arthur

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good spot for a business stay for a few days if the location is close to your meetings. Ample room, with kitchen, and pleasant courtyard.
Stayed 1 night in Aug 2023
Response from Amrita on Sep 6, 2023
Thank you for staying with us at Homewood Suites by Hilton Fresno, and for taking the time to share your recent experience with us. Your feedback is important to us. We are happy to hear you enjoyed our comfortable accommodations and central location. We are looking forward to your next stay with us!

10/10 Excellent

mai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Amrita on Sep 6, 2023
Thank you for your the five-star rating! We take a lot of pride in providing clean rooms, lots of options at our breakfast buffet, and top-notch service. We hope you visit us again soon!

10/10 Excellent

Ann marie, briarcliff manor

Traveled with partner
Liked: Staff & service, property conditions & facilities
We had All the amenities we needed. Eleanor was great at check in. So friendly and helpful
Stayed 1 night in Aug 2023
Response from Amrita on Sep 6, 2023
Thank you for your praise of the hospitality offered by Eleanor at Homewood Suites by Hilton Fresno. We are happy you enjoyed not only our friendliness, but also our excellent amenities. We are committed to ensuring a great experience for each guest, and we thank you for letting us know we were successful. Safe travels!

8/10 Good

Tommie

Stayed 3 nights in Aug 2023
Response from Amrita on Sep 6, 2023
Thank you for taking your valuable time to submit a great rating for our hotel. We hope to have the opportunity to welcome you back again in the near future and offer a full 5-star experience!

10/10 Excellent

Kristina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here to go to the national park. Was about 1 hr away. Alot around the hotel for shopping and eating. Does have a full kitchen. A smaller full size refrigerator
Stayed 3 nights in Jul 2023
Response from Amrita on Sep 6, 2023
Thank you for taking your valuable time to submit a great review for our hotel. We are happy to hear our location was able to provide a plethora of options when it comes to shopping and eating out. We hope to have the opportunity to welcome you back again!

10/10 Excellent

Nancy

Stayed 1 night in Jul 2023
Response from Amrita on Sep 6, 2023
Thank you for your five-star rating! We take a lot of pride in providing clean rooms, lots of options at our breakfast buffet, and top-notch service. We hope you visit us again soon!

10/10 Excellent

Ashley

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a queen suite. It was perfect for our group with 4 adults and 2 kiddos. Lots of space!
Stayed 1 night in Jun 2023

10/10 Excellent

Marco

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place for rest
Stayed 1 night in Jul 2023

4/10 Poor

Paul

Traveled with family
Liked: Cleanliness, property conditions & facilities
I could not check in until after 5 pm. They were understaffed for cleaning the rooms. Besides that, everything was fine.
Stayed 1 night in Jul 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023