Ratings based on 461 Verified Reviews

3.9 out of 5
82% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
Recommended
for Everyone
by A verified traveler from minneapolis

Remodeled but sheets are uncleaned

Posted Nov 14, 2017
Breakfast was ok. Bed smell and not sure if sheets were change. Friendly staff.
Comment from Hotel Management
Nov 16, 2017 by GM, Hotel Management
I wish i knew what room you were in. I would really like to follow up on your comments and prevent them from happening again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Nov 11, 2017
Nice hotel, staff, good breakfast, clean rooms, but the train noise can be bad at night. Trains pass by often.
Comment from Hotel Management
Nov 14, 2017 by GM, Hotel Management
Thank you for the positive comments. In regards to the train noise, please request the quiet side of the Hotel if you are sensitive to that type of noise.
4 out of 5
Recommended
for Families
by A verified traveler from CA

We enjoyed our stay

Posted Nov 2, 2017
Pros: Breakfast, dog friendly, comfortable
Cons: Too much chlorine in spa.
We enjoyed our stay. my 8 yr granddaughter said it was her best hotel. The breakfast was good and the room was comfortable. The only problem we encountered was the Spa. It had too much chlorine and we could not breath in it. Even sitting on the side was bad. There was a dog show in town but all the dogs were well behaved and quiet.
Comment from Hotel Management
Nov 14, 2017 by GM, Hotel Management
Thank you for the positive comments. I will talk to the maintenance staff and find out why the spa was running so high on chlorine. My apologies for that.
3 out of 5
by A verified traveler

Posted Sep 23, 2017
It was ok. Noise from hall and other rooms is pretty much unfiltered.
Comment from Hotel Management
Sep 26, 2017 by GM, Hotel Management
Unfortunately we can't always control the other guests but we try. Hopefully the staff responded when you brought the problem to their attention.
4 out of 5
Recommended
for Everyone
by A verified traveler from fresni, ca

Ask for quiet side

Posted Sep 12, 2017
I enjoyed my overnight stay but didn't know to ask for the quiet side without the train. Next tune I will! Pretty nice otherwise. Staff was very nice!
Comment from Hotel Management
Sep 20, 2017 by GM, Hotel Management
Please let us know before you come. We would be happy to be sure you are on the non-train side. Thanks for mentioning the staff
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 12, 2017
This is an excellent location when we visit our relatives who live in Kerman.$
Comment from Hotel Management
Sep 20, 2017 by GM, Hotel Management
Thank you for your review. Hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from sacramento ca

Couples Roadtrip

Posted Aug 31, 2017
We went out to Fresno for a little Roadtrip. The room was reasonable in price and good reviews. When we checked in the staff was so friendly. The room is nicely sized we had a king bed and the bathroom is nice as well and spacious. The tv was small in the room but there is a fridge and microwave. The breakfast is okay we went once to it. They have a Belgium waffle maker. That was delicious. Eggs but was like powdered eggs or so. They had sausage. Coffee with good creamers. Juices. Water. There's little muffins. Toast. Bagels etc. Good enough for complementary breakfast. Pool was open until 11 pm or so but not clean. Lots of bugs floating around so we just went in once. No lifeguards. The jacuzzi was closed. Overall it's a nice place to stay. Never heard any noise from the other guest. The ONLY annoying thing is the train you hear coming by constantly and blowing its horn. It's right next to the hotel. So we tried to keep the fan running all night so that wouldn't wake us.
Comment from Hotel Management
Sep 14, 2017 by Michael, Hotel Management
Im please to hear you had a pleasant stay at Fresno's Northwest location! Although we do have a train nearby, typciallly this isnt an issue for our guests. We understand some of us are light sleepers so we do offer complimentary ear plugs for all of our guests. Our regulars also say by running the ac fan at night, any noise is completely drowned out. As far as the pool goes, this is something durring the summer months that is unavoidable in Fresno. We hope next time you are in the Fresno area you consider us as your lodging choice. Thank you for you review!
3 out of 5
by A verified traveler

Okay hotel, not a very safe location

Posted Aug 26, 2017
Hotel staff was friendly. Hotel was not in a very nice location, made sure to take everything out of the car. Bedspreads were obviously stained, and were uncomfortable. Would not recommend this hotel
Comment from Hotel Management
Sep 20, 2017 by GM, Hotel Management
Unfortunately car break-ins are a reality in today's world. We have security and cameras but there is no guarantee. I am glad you found the staff friendly. Thank you for your review.
5 out of 5
Recommended
for Everyone
by A verified traveler from Redmond, WA

Nice staff

Posted Aug 25, 2017
Very nice hotel with friendly staff. Free breakfast was great.
Comment from Hotel Management
Sep 20, 2017 by GM, Hotel Management
Thank you for your review. Come back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ridgecrest, CA

Very nice Hotel. Close to everything.

Posted Aug 24, 2017
Helpful staff and very pleasant to talk to. Rooms are great.
Comment from Hotel Management
Sep 20, 2017 by GM, Hotel Management
I like to hear it when the guests mention a positive experience with the staff.