Ratings based on 342 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Monterey, CA
ConvenientPosted Nov 16, 2015
Pros: The area was quiet. Fruit, coffee and pastry were good to get the day started.
Cons: The pillows were extremely hard and the mattress is uncomfortable. The frame or bed spring was squeeky.
Location: The hotel is conveniently located near Blackstone and RiverPark where shopping and restaurants are plenty.
The lobby and room were clean but there was hair or perhaps bristles of a cleaning brush left on the toilet and tub, not really sure what it was. The shampoo amenity was about 1/2 full so I am assuming they were not new or new inventory. The second day we had no face towels/shower cap in the restroom. Bed #1 was not completely made. The throw comforter was on the 2nd bed. There were no new K-cups for the coffee maker the next day. It appears the 2nd day very little was done/replaced. The room should be in order, clean and everything replaced regardless of how many days one is staying especially for the rate. Somewhat disappointed
by A verified traveler
Posted Nov 9, 2015
Pros: Location was good.
Cons: Fix the elevators. Work on some customer serve. How to help those when you are inconviencing them. Helping t6hose with disabilities.
There were no fans in the bathrooms. This made it hard to get ready for the day after showering. That is not a lot to ask for. Also, I checked in on Friday and stayed until Sunday and the elevators were broke the entire stay. There were many elderly patrons that were checking in and were on the 3rd and 4th floors. They were not asked if they would need or like assistance getting their luggage to their rooms. 2 of them told the clerks that they had had hip and knee replacement surgeries and this was going to be extremely hard. They were told sorry but no assistance was offered or moving them to a lower floor. This was very poor customer service and people that were with me carried up luggage for the older folks. When asked at the desk they stated they were trying to get ahold of the repair people but were not having any luck. This was quite an embarrassing performance for your company. At checking out, I received a discount for my inconvience, however, this was too little too late.
for Business Travelersby A verified traveler from Sacramento
The nicest hotel that I have stayed at in FresnoPosted Nov 6, 2015
Pros: Wonderful staff, clean facilities, comfortable and spacious rooms. Excellent value.
Cons: Nothing. This hotel was wonderful
Location: Close to most amenities and freeway access.
Wonderful staff, clean facilities, comfortable and spacious rooms. Wonderful desk area for business travelers. Excellent value.
for Couplesby CHARLA N.
New place to livePosted Nov 6, 2015 on Orbitz
We were very comfortable and truly enjoyed the stay. The breakfast was really awesome to have available. We were impressed with the variety for an in house breakfast.
for Personal Eventby keng hong from Los Angeles
Nice Hotel, convenient locationPosted Nov 2, 2015 on Hotels
for Familiesby Daniel from Los Angeles, CA
Great StayPosted Oct 27, 2015 on Hotels
Great hotel for overnight! room was huge, staff was nice, location right off the freeway. Great time!
for Getaway With Friendsby Susan
Posted Oct 23, 2015 on Hotels
for Familiesby Not Provided from Alameda, CA
Grandson FresnoPosted Oct 17, 2015 on Hotels
Friendly and helpful staff. Great location near freeway.
for Everyoneby A verified traveler
Best option in fresnoPosted Oct 17, 2015
Great product at a fair price. Rooms are very clean and all have direct TV. Breakfast was simple yet had a ll u need....recommend for any business traveler or family that need affordable option
for Everyoneby A verified traveler
Clean, good breakfast, pleasant staff, and quiet.Posted Oct 10, 2015
Clean common areas and room, comfortable beds, pleasant staff, good breakfast, convenient location.