Ratings based on 1,711 Verified Reviews

4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

One of the best hotel locations in Berlin

Posted Dec 12, 2017
Close to the centre and an easy tram ride to some of the more eclectic districts.
Comment from Hotel Management
Dec 14, 2017 by Monika Schüler, Hotel Management
Dear Chris, Thank you very much that you have decided on your visit to Berlin on our Leonardo Royal Hotel Berlin Alexanderplatz. It is great to read that you could benefit from our convenient location. We look forward to your next visit and wish you all the best. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Wales

Quite Good for a Chain Hotel

Posted Dec 8, 2017
Pros: The friendly staff
Cons: Bathrooms - very little space - it would have been good to have a bath rather than a shower
Location: One little gem about 10 minutes walk from the hotel - Duc Anh Street Food, Marienburger Str-28 (Vietnamese). Small, cheap, friendly & amazing!
My expectations were not high as the hotel was about a good 20 minute walk from Alexandraplatz (I had expected it to be closer) Check was swift and pleasant, but our room was extremely small for a 5 night stay. This was quickly remedied by the reception staff who found a larger room (although not an upgrade). Rooms were clean and basic with an avocado shaped sink in the bathroom that seemed to take up every inch of space - looked good, but not terribly practical. Breakfast was excellent with lots of German breads - yummy - and well presented - certainly worth booking breakfast. The fine dining restaurant is not marketed well - the food, presentation and service were excellent and I would liked to have seen more diners on a Saturday night (just two tables occupied). A pretty good experience all round. One more point - there is a 2for 1 cocktail hour from 17:00-19:00 this again is not marketed well and has little take up although excellent.
Comment from Hotel Management
Dec 11, 2017 by Monika Schüler, Hotel Management
Dear Jane, Thank you very much for choosing our Leonardo Royal Hotel Berlin Alexanderplatz and for sharing your opinion and experience with us. It gives us an opportunity to reflect on our costumer satisfaction and improve our service in the future. We are happy to read that you were satisfied with us and went back home with positive impressions about your stay. I already shared your motivating words the entire hotel team. We would be happy to welcome you again soon and wish you all the best. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Hotel is fab lots of little touches

Posted Dec 4, 2017
Great hotel clean and everything you need in the rooms which are decorated to a nice standard. The only thing I would say is the staff st the bar were very slow at attending to us we had to ask for our drinks several times, they said yes and then went off and served other people?!? Apart from that it’s a nice place to stay
Comment from Hotel Management
Dec 4, 2017 by Monika Schüler, Hotel Management
Dear kk, We are very happy to know that you enjoyed your stay. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival. Thanks for praising the clean and well equipped rooms. Thank you for drawing our attention to the service at our bar. It gives us an opportunity to reflect on our customer satisfaction and improve our service in the future. We are glad to welcome you again to the Leonardo Royal Hotel Berlin Alexanderplatz and to convince you of our ever improving commitment to excellent service. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable stay close to Alexanderplatz

Posted Nov 18, 2017
Great hotel room. It is the most comfortable bed I have ever experienced in a hotel. Nothing bad to say
Comment from Hotel Management
Nov 20, 2017 by Monika Schüler, Hotel Management
Dear guest, A big thank you for being our guest and providing us with this great evaluation. All feedbacks help us to get an overview on our service quality, yours shows us that we are on the right way. We are happy that you enjoyed your stay in total and would be happier if you visit us soon again. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Belfast

Great spot conveniently located

Posted Nov 12, 2017
Great hotel close to both the town and the retail park, lovely room and very friendly helpful staff. Have stayed here before and will be back again.
Comment from Hotel Management
Nov 13, 2017 by Monika Schüler, Hotel Management
Dear Mark, Thank you very much for choosing the Leonardo Royal Hotel Berlin Alexanderplatz and your feedback which is a big motivation for our entire team. It is great for us to read that we met your expectations and that you went home with positive memories. We would be happy to welcome you again soon and wish you all the best. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Atherstone, Warwickshire, UK

Nice hotel very efficient staff, good location

Posted Oct 19, 2017
Pros: Good location, very clean and polite staff
Cons: N/A
Location: Good location with good transport links
Overall a good experience staying at the hotel, secure and very clean, good transport links and good location, staff speak English and all ways seem keen to help.
Comment from Hotel Management
Oct 20, 2017 by Monika Schüler, Hotel Management
Dear Guy, We are very happy to know that you enjoyed your stay. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival. Great to read that we were able to convince you of our location, the cleanliness and our helpful staff. We are happy that you enjoyed your stay in total and would be happier if you visit us soon again. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Montevideo

4 nights stay in Berlin.

Posted Oct 15, 2017
Nice hotel conveniently located at just 2 tram stops from Alexander Platz (tram stops 50 m from hotel). Nice & comfortable room, and the best: breakfast. I would come back again.
Comment from Hotel Management
Oct 19, 2017 by Monika Schüler, Hotel Management
Dear Daniel, We want to take the chance to thank you for your lovely feedback regarding our Leonardo Royal Hotel Berlin Alexanderplatz. It was a pleasure to welcome you and to read that we were able to convince you of our location, the comfortable room and our breakfast offer. If Berlin will be your travel destination again, we would be glad to welcome you again at our hotel. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler from wiltshire england

Close to shopping and resturants

Posted Oct 11, 2017
Pros: Clean. Easy walking distance to shops, resturants . Staff helpful
Cons: More milk for room refreshments
Location: Great location, food shopping, booking tour tickets, coffee shops, transport
Great time. Would certainly book this hotel again if return to Berlin
Comment from Hotel Management
Oct 12, 2017 by Monika Schüler, Hotel Management
Dear Odette, Thank you very much for choosing the Leonardo Royal Hotel Berlin Alexanderplatz and your feedback. Great to read that your stay with us was a good one. This means to us big motivation. Your hint regarding the room facilities has been shared with the respective head of department. We look forward to your next stay and we wish you all the best. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent experience overall

Posted Oct 7, 2017
Nice/accommodating staff, great hotel, great room, great service!
Comment from Hotel Management
Oct 9, 2017 by Monika Schüler, Hotel Management
Dear guest, Let me start by thanking you for your feedback regarding your stay at the Leonardo Royal Hotel Berlin Alexanderplatz. Your feedback is very much appreciated and I can assure you that we use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again and wish you all the best. Kind regards
5 out of 5
by Markku

Posted Sep 15, 2017 on Hotels
Comment from Hotel Management
Oct 4, 2017 by Daniela Degenhart, Hotel Management
Dear Markku, A big thank you for being our guest and providing us with this great evaluation. Your positive and motivating feedback I shared with the whole team! We wish you all the best and are looking forward to your next visit. Best regards, Monika Schüler, Customer Feedback Agent