Ratings based on 609 Verified Reviews

4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

So so. Price was good but

Posted Jul 24, 2017 on Hotels
Had to remind the front desk our room had not been cleaned at 5 o'clock PM. Breakfast was not adequate for the number of people eating . tables were not cleaned or buffet keep up to the demand of the crowd. Air conditioning was not regulated right the first night but they took care of the matter. Drapes are not hung properly to keep out side light of the room.
Comment from Hotel Management
Aug 1, 2017 by Rich, Hotel Management
I wanted to thank you for your writing a review! I really do appreciate your feedback. We are pleased that you stayed with us! I did note your comments regarding your experience. I am very sorry the service you received at breakfast. I am also sorry the air conditioning was not working properly. Thank you again for staying with us! We hope to see you next time your travels bring you to Frisco. Richard Lundt General Manager
3 out of 5
by John

Terrible A/C couldn't sleep

Posted Jul 22, 2017 on Hotels
Nice place but air conditioner indicated it was 60 in the room when it was 70. I don't like to sleep in 70, I like 65. Called front Desk and they sent maintenance up and he checked the air coming out and that was 60. I tried to explain how thermostats work to the man and how if it thought it was 60 when it was 70 it wasn't going to allow the room to become colder regardless or the temp coming out of the vent. He said there was nothing he could do about it. So for a $250 room I slept terrible or not at all and had a bad experience because of it. Otherwise the hotel is very nice and a great location. Unfortunately I will not be returning because there are to many options just as good in the area with functioning A/C.
Comment from Hotel Management
Aug 1, 2017 by Rich, Hotel Management
I wanted to thank you for your writing a review! I really do appreciate your feedback. We are pleased that you stayed with us! I did note your comments regarding your experience. I am very sorry the air conditioning did not work properly. I did note your comments regarding the outstanding location and great breakfast! Thank you again for staying with us! We hope to see you next time your travels bring you to Frisco. Richard Lundt General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel. Pool ok

Posted Jul 3, 2017
Everything was great but one odd thing... the hotel apparently rents out the pool on Sundays to a local swim lesson business and they rope off the pool for their lessons. It made the swimming area very restricted and with lots of kids (hotel guests) trying to swim. Not a big deal but it's odd that a busy, successful hotel puts their guests (and the swim lesson company) in an awkward situation. In fact the swim instructor was disciplining kids staying at the hotel. They did need to be disciplined though😃
Comment from Hotel Management
Jul 4, 2017 by Rich Lundt, Hotel Management
Thank you for your very positive review of your recent stay at Embassy Suites Frisco! We are so pleased that you were impressed with our hotel. I am sorry about the swim school. I will address this situation with them. We certainly look forward to welcoming you back! Rich Lundt, General Manager
4 out of 5
by Janelle

Posted Jun 4, 2017 on Hotels
Nice stay, enjoyed the hotel. Breakfast and happy hour were very nice. The walls are very thin.
Comment from Hotel Management
Jun 15, 2017 by Rich, Hotel Management
Thank you so much for your wonderful comments! Our team always does a great job making each guest feel special! Thank you again for staying with us and we hope to see you soon! Rich Lundt General Manager
5 out of 5
by Lauron

Posted Jun 3, 2017 on Hotels
Very friendly staff! Easy access to main road.. Will definitely be stayi.g here again!
Comment from Hotel Management
Jun 15, 2017 by Rich, Hotel Management
Thank you for your kind words and we are glad that you enjoyed your stay with us. We appreciate you taking the time to write a review. We hope to see you again the next time you are visiting the Frisco, TX area. Safe Travels! Rich Lundt General Manager
3 out of 5
by Jay

Posted Jun 3, 2017 on Hotels
Comment from Hotel Management
Jun 15, 2017 by Rich, Hotel Management
We appreciate you taking the time to write a review. We hope to see you again the next time you are visiting the Frisco, TX area. Safe Travels! Rich Lundt General Manager
5 out of 5
by Harold

Posted Jun 1, 2017 on Hotels
Comment from Hotel Management
Jun 15, 2017 by Rich, Hotel Management
Thank you for staying with us while you were in the Frisco area. It was a pleasure to have you as our guest. We look forward to your next visit. Rich Lundt, General Manager
5 out of 5
by Steven

Retired and enjoying the experience.

Posted May 23, 2017 on Hotels
I am a retired elevator mechanic and have worked on the elevators there, so to see the hotel from a guest perspective was a wonderful experience. I'll definitely stay there again.
Comment from Hotel Management
Jun 15, 2017 by Rich, Hotel Management
Thank you so much for choosing our hotel and we very much appreciate your review of our services. We look forward to welcoming you back when your travels bring you to Frisco, Texas. Rich Lundt, General Manager
5 out of 5
by Nha

Posted May 23, 2017 on Hotels
It was really great. Great place. The free breakfast was amazing.
Comment from Hotel Management
Jun 15, 2017 by Rich, Hotel Management
Thank you so much for your wonderful comments! It is always gratifying to hear when my staff takes such good care of our guests! Thank you again for staying with us and we hope to see you soon! Rich Lundt General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Frisco, TX

Nice hotel close to shopping and restuqrants.

Posted May 17, 2017
The check-in process was quick; parking was easy; breakfast food was very good; rooms were quiet; rooms were clean.
Comment from Hotel Management
May 19, 2017 by Rich Lundt, Hotel Management
Thank you so much for the very nice review of our hotel. Your detail gives a great description that can be so helpful to other travelers. Our complimentary breakfast is really such a hit with our guests! Thank you for noting our great location as well as the wonderful suites every guest receives! Thank you again for your review and we hope to see you again! Rich Lundt General Manager