Ratings based on 607 Verified Reviews

4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel. Pool ok

Posted Jul 3, 2017
Everything was great but one odd thing... the hotel apparently rents out the pool on Sundays to a local swim lesson business and they rope off the pool for their lessons. It made the swimming area very restricted and with lots of kids (hotel guests) trying to swim. Not a big deal but it's odd that a busy, successful hotel puts their guests (and the swim lesson company) in an awkward situation. In fact the swim instructor was disciplining kids staying at the hotel. They did need to be disciplined though😃
Comment from Hotel Management
Jul 4, 2017 by Rich Lundt, Hotel Management
Thank you for your very positive review of your recent stay at Embassy Suites Frisco! We are so pleased that you were impressed with our hotel. I am sorry about the swim school. I will address this situation with them. We certainly look forward to welcoming you back! Rich Lundt, General Manager
4 out of 5
by Janelle

Posted Jun 4, 2017 on Hotels
Nice stay, enjoyed the hotel. Breakfast and happy hour were very nice. The walls are very thin.
Comment from Hotel Management
Jun 15, 2017 by Rich, Hotel Management
Thank you so much for your wonderful comments! Our team always does a great job making each guest feel special! Thank you again for staying with us and we hope to see you soon! Rich Lundt General Manager
5 out of 5
by Lauron

Posted Jun 3, 2017 on Hotels
Very friendly staff! Easy access to main road.. Will definitely be stayi.g here again!
Comment from Hotel Management
Jun 15, 2017 by Rich, Hotel Management
Thank you for your kind words and we are glad that you enjoyed your stay with us. We appreciate you taking the time to write a review. We hope to see you again the next time you are visiting the Frisco, TX area. Safe Travels! Rich Lundt General Manager
3 out of 5
by Jay

Posted Jun 3, 2017 on Hotels
Comment from Hotel Management
Jun 15, 2017 by Rich, Hotel Management
We appreciate you taking the time to write a review. We hope to see you again the next time you are visiting the Frisco, TX area. Safe Travels! Rich Lundt General Manager
5 out of 5
by Harold

Posted Jun 1, 2017 on Hotels
Comment from Hotel Management
Jun 15, 2017 by Rich, Hotel Management
Thank you for staying with us while you were in the Frisco area. It was a pleasure to have you as our guest. We look forward to your next visit. Rich Lundt, General Manager
5 out of 5
by Steven

Retired and enjoying the experience.

Posted May 23, 2017 on Hotels
I am a retired elevator mechanic and have worked on the elevators there, so to see the hotel from a guest perspective was a wonderful experience. I'll definitely stay there again.
Comment from Hotel Management
Jun 15, 2017 by Rich, Hotel Management
Thank you so much for choosing our hotel and we very much appreciate your review of our services. We look forward to welcoming you back when your travels bring you to Frisco, Texas. Rich Lundt, General Manager
5 out of 5
by Nha

Posted May 23, 2017 on Hotels
It was really great. Great place. The free breakfast was amazing.
Comment from Hotel Management
Jun 15, 2017 by Rich, Hotel Management
Thank you so much for your wonderful comments! It is always gratifying to hear when my staff takes such good care of our guests! Thank you again for staying with us and we hope to see you soon! Rich Lundt General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Frisco, TX

Nice hotel close to shopping and restuqrants.

Posted May 17, 2017
The check-in process was quick; parking was easy; breakfast food was very good; rooms were quiet; rooms were clean.
Comment from Hotel Management
May 19, 2017 by Rich Lundt, Hotel Management
Thank you so much for the very nice review of our hotel. Your detail gives a great description that can be so helpful to other travelers. Our complimentary breakfast is really such a hit with our guests! Thank you for noting our great location as well as the wonderful suites every guest receives! Thank you again for your review and we hope to see you again! Rich Lundt General Manager
4 out of 5
by A verified traveler

Posted May 15, 2017 on Hotels
Comment from Hotel Management
May 19, 2017 by Rich, Hotel Management
Thank you for staying with us while you were in the Frisco area. It was a pleasure to have you as our guest. We look forward to your next visit. Rich Lundt, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Nice hotel near the Star Dallas Cowboys Headquarte

Posted May 11, 2017
Pros: Location and the courtesy transportation to nearby locations.
Cons: TV carrier
Location: I attended an event at the Dallas Cowboys World Headquarters.
The hotel doesn't have Cable TV only digital and the image gets scramble all the time. Verry difficult to watch the local tv stations. At my arrival in the room was some meat left on the counter in a container. Overall the hotel was nice.
Comment from Hotel Management
May 19, 2017 by Rich Lundt, Hotel Management
I wanted to thank you for your writing a review! I really do appreciate your feedback. We are pleased that you stayed with us! I did note your comments regarding your experience. We did have issues with our cable television over a couple of days. I am very sorry you had to experience that. I did note your comments regarding the outstanding location! Thank you again for staying with us! We hope to see you next time your travels bring you to Frisco. Richard Lundt General Manager