Ratings based on 616 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by Carlyn

Posted Aug 21, 2017 on Hotels
Comment from Hotel Management
Aug 30, 2017 by Rich, Hotel Management
We appreciate you taking the time to write a review. We hope to see you again the next time you are visiting the Frisco, TX area. Safe Travels! Rich Lundt General Manager
5 out of 5
by John

Posted Aug 20, 2017 on Hotels
Comment from Hotel Management
Aug 30, 2017 by Rich, Hotel Management
Thank you for staying with us while you were in the Frisco area. It was a pleasure to have you as our guest. We look forward to your next visit. Rich Lundt, General Manager
5 out of 5
by Dalton

Posted Aug 19, 2017 on Hotels
Comment from Hotel Management
Aug 30, 2017 by Rich, Hotel Management
Thank you for staying at the Embassy Suites in Frisco. It is nice to hear feedback from our guests, and we are pleased that you enjoyed your stay. Thank you for your business, and we look forward to seeing you again. Rich Lundt, General Manager
5 out of 5
by Jerry Wayne

Aug-toberfest

Posted Aug 7, 2017 on Hotels
Obviously a perfect place to stay and take in a Rough Rider game and the breakfast was great also.
Comment from Hotel Management
Aug 14, 2017 by Rich, Hotel Management
Thank you so much for the very nice review of our hotel. Your detail gives a great description that can be so helpful to other travelers. Thank you for noting our great location as well as the wonderful breakfast every guest receives! Thank you again for your review and we hope to see you again! Rich Lundt General Manager
5 out of 5
by A verified traveler

Posted Aug 7, 2017 on Hotels
Comment from Hotel Management
Aug 14, 2017 by Rich, Hotel Management
We appreciate you taking the time to write a review. We hope to see you again the next time you are visiting the Frisco, TX area. Safe Travels! Rich Lundt General Manager
5 out of 5
by Scott

Great location, very nice hotel.

Posted Aug 7, 2017 on Hotels
Great location, very nice hotel. Embassy Suites are always on the top of my list when travelling.
Comment from Hotel Management
Aug 14, 2017 by Rich, Hotel Management
Thank you so much for choosing our hotel and we very much appreciate your kind review of our services. Thank you for noting our great location. We share all our feedback with our team and they are all so thrilled to know you enjoyed their services throughout the hotel. We look forward to welcoming you back when your travels bring you to Frisco, Texas. Rich Lundt, General Manager
5 out of 5
by David

Posted Aug 1, 2017 on Hotels
Comment from Hotel Management
Aug 14, 2017 by Rich, Hotel Management
Thank you for staying with us while you were in the Frisco area. It was a pleasure to have you as our guest. We look forward to your next visit. Rich Lundt, General Manager
3 out of 5
by A verified traveler

So so. Price was good but

Posted Jul 24, 2017 on Hotels
Had to remind the front desk our room had not been cleaned at 5 o'clock PM. Breakfast was not adequate for the number of people eating . tables were not cleaned or buffet keep up to the demand of the crowd. Air conditioning was not regulated right the first night but they took care of the matter. Drapes are not hung properly to keep out side light of the room.
Comment from Hotel Management
Aug 1, 2017 by Rich, Hotel Management
I wanted to thank you for your writing a review! I really do appreciate your feedback. We are pleased that you stayed with us! I did note your comments regarding your experience. I am very sorry the service you received at breakfast. I am also sorry the air conditioning was not working properly. Thank you again for staying with us! We hope to see you next time your travels bring you to Frisco. Richard Lundt General Manager
3 out of 5
by John

Terrible A/C couldn't sleep

Posted Jul 22, 2017 on Hotels
Nice place but air conditioner indicated it was 60 in the room when it was 70. I don't like to sleep in 70, I like 65. Called front Desk and they sent maintenance up and he checked the air coming out and that was 60. I tried to explain how thermostats work to the man and how if it thought it was 60 when it was 70 it wasn't going to allow the room to become colder regardless or the temp coming out of the vent. He said there was nothing he could do about it. So for a $250 room I slept terrible or not at all and had a bad experience because of it. Otherwise the hotel is very nice and a great location. Unfortunately I will not be returning because there are to many options just as good in the area with functioning A/C.
Comment from Hotel Management
Aug 1, 2017 by Rich, Hotel Management
I wanted to thank you for your writing a review! I really do appreciate your feedback. We are pleased that you stayed with us! I did note your comments regarding your experience. I am very sorry the air conditioning did not work properly. I did note your comments regarding the outstanding location and great breakfast! Thank you again for staying with us! We hope to see you next time your travels bring you to Frisco. Richard Lundt General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel. Pool ok

Posted Jul 3, 2017
Everything was great but one odd thing... the hotel apparently rents out the pool on Sundays to a local swim lesson business and they rope off the pool for their lessons. It made the swimming area very restricted and with lots of kids (hotel guests) trying to swim. Not a big deal but it's odd that a busy, successful hotel puts their guests (and the swim lesson company) in an awkward situation. In fact the swim instructor was disciplining kids staying at the hotel. They did need to be disciplined though😃
Comment from Hotel Management
Jul 4, 2017 by Rich Lundt, Hotel Management
Thank you for your very positive review of your recent stay at Embassy Suites Frisco! We are so pleased that you were impressed with our hotel. I am sorry about the swim school. I will address this situation with them. We certainly look forward to welcoming you back! Rich Lundt, General Manager