Ratings based on 443 Verified Reviews

4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Aug 7, 2017 on Hotels
Comment from Hotel Management
Aug 9, 2017
Dear valued guest, Thank you for staying with us and I am delighted to see that you were satisfied with your stay. We do hope to get the opportunity to have you stay with us again when you are in the Frisco area. Best Regards, Rebecca Light, General Manager
3 out of 5
by Michael

Posted Jul 31, 2017 on Hotels
Staff was friendly at check in. Room was unfortunately very loud with what sounded like the AC kicking on every 5 minutes at a high volume level. There was also a large wetspot on the carpet that was saturated enough to get your entire foot wet. Beds were comfortable and the room was clean except for the issue with the water on the carpet.
Comment from Hotel Management
Aug 7, 2017
Dear Michael, Thank you for taking the time to share your comments with us. I am delighted to see that you enjoyed your stay due to our friendly staff and comfortable beds. I am sorry to hear about the issue with the wet carpet and the loud AC unit. Please know I will pass your comments onto my staff so we can look into these issues. If there is anything else we can do, feel free to reach out to us anytime. We look forward to your return visit. Best Regards, Rebecca Light-General Manager
5 out of 5
by CiCi

Great place!!

Posted Jul 31, 2017 on Hotels
Loved this hotel!!!! Amazing!!! : )
Comment from Hotel Management
Aug 7, 2017
Thank you Cici for your outstanding review of our hotel. I am happy to see that your loved our hotel. I will be sure to share your review with my staff, and we look forward to giving you more AMAZING service on your next visit. Best Regards, Rebecca Light-General Manager
4 out of 5
by Idolina

Posted Jul 31, 2017 on Hotels
It was great and close to our destinations.
Comment from Hotel Management
Aug 7, 2017
Dear Idolina, Thank you for staying with us at the Hampton Inn & Suites, Frisco. I am glad to see that that you enjoyed our hotel and that it was close to your destination. If there is anything else we can do, feel free to reach out to us anytime. We look forward to your return visit. Best Regards, Rebecca Light-General Manager
4 out of 5
by Charles

Posted Jul 24, 2017 on Hotels
Comment from Hotel Management
Jul 26, 2017
Dear Charles, Thank you for taking the time to share your review. We are delighted to see that you enjoyed your stay and giving an us 4 stars. It was our pleasure having you as our guest and hope we to have you stay with us on your next visit to Frisco. Best regards, Rebecca Light, General Manager
4 out of 5
by A verified traveler

Just one night, would have loved more.

Posted Jul 23, 2017 on Hotels
Nice hotel, beds super comfy and TV had something for everyone in our party. We arrived late so the night auditor checked us in and she was great. The only "negatives" I have are that the breakfast seemed to have few options and they were very slow to restock so I opted to leave after feeding my kids as opposed to having breakfast myself. Also, (long story) but we planned on parking our RV there for the night. I called before making the reservation to ask if that was going to be okay, I asked twice and was assured there was there was plenty of space but when we arrived we were told we had to park in a shopping center .25 miles away and walk back. It was a nice area so it wasn't a huge deal but it was late and dark and I felt a touch uneasy. It wasn't too far to walk but it would have been nice to have been aware of that prior. Especially since we didn't know the area. Overall, this is on my list of places I would definitely stay again.
Comment from Hotel Management
Jul 26, 2017
Dear valued guest, Thank you for staying with us while your were in Frisco. So glad to hear that you enjoyed our comfy beds and that our night auditor was very helpful. Sorry about the confusion regarding the parking of your RV. Please know I will pass your concerns onto my team so we can handle this situation much better. It was our pleasure having you as our guest and we look forward to hosting you again when you return. Best regards, Rebecca Light, General Manager
5 out of 5
by jimmy

Posted Jul 18, 2017 on Hotels
It was a great stay
Comment from Hotel Management
Jul 26, 2017
Dear Jimmy, Thank you for taking the time to share your comments. I am delighted to see that you had a great stay. It was our pleasure having you as our guest and look forward to giving you 5 star service the next time you stay with us. Best regards, Rebecca Light, General Manager
3 out of 5
by A verified traveler

Mixed

Posted Jul 7, 2017 on Hotels
Nice hotel but very noisy a/c
Comment from Hotel Management
Jul 26, 2017
Dear valued guest, Thank you for taking the time to share comments regarding your recent stay with us. I am glad to see that our hotel was nice, but sorry to hear that our a/c unit was noisy. Please know I will pass your concerns onto our team so that we can look into the a/c issue. It was our pleasure having you as our guest and hope we have the opportunity to host you on your next visit to Frisco. Best regards, Rebecca Light, General Manager
2 out of 5
by A verified traveler

Fix your A/C noise and food

Posted Jun 24, 2017 on Hotels
The A/C unit rattled and grinded. Was impossible to sleep. Asked them to fix, but nothing changed so we required a different room. New room had similar A/C noises and ceiling water stains!!. Food at breakfast gave us big digestion problems all day...so we never ate breakfast again...so much for complimentary breakfast benefits. Staff was very nice and helpful - just please fix your A/C and food!!
Comment from Hotel Management
Jun 29, 2017
Dear valued guest, Thank you for taking the time to share your experience regarding your stay. Please accept my sincerest apologies for the loud ac unit and not being satisfied with our breakfast. We appreciate all of your feedback as it gives the opportunity to improve. It was out pleasure having you as our guest and do hope to have you give us another opportunity. Best Regards, Rebecca Light, General Manager
4 out of 5
by Joe

Posted Jun 18, 2017 on Hotels
Nice pool. Furniture and carpet in need of update.
Comment from Hotel Management
Jun 29, 2017
Dear Joe, Thank you for taking the time to share your experience. Glad you enjoyed your stay and your time by the pool! It was our pleasure having you as our guest, we hope to see you again soon! Best regards, Rebecca Light, General Manager