Ratings based on 454 Verified Reviews

4.1 out of 5
84% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma

We always stay here when in town

Posted Oct 22, 2017
Great place to stay. Comfortable, roomy, clean, great breakfast. Accommodation is just what we asked for. We will stay there again.
1 out of 5
by A verified traveler from garland, tx

Nice hotel, terrible staff. No customer service!

Posted Oct 10, 2017
This is my second time staying at this location. The first time was great, no complaints. This time was the worst experience I’ve ever had. Woke up to bites all over my ankles and feet, call the front desk, no answer. So I went to the front desk immediately (8 AM) to let them know what had happened and see how she could accommodate me. Instead of apologizing or showing any sort of remorse, she told me to wait until someone could come up to my room. Two women in plain clothes then came up, one of them was the manager but I’m not sure which because neither introduced themselves. They looked through the bed to see if they saw any bugs and they did not. They then proceeded to tell me that these were not bug bites, that it was an allergic reaction to the detergent on the sheets. No. Never had an allergic reaction to anything and I’ve stayed there before. Not to mention these are individual bites that itch, not my entire foot. At this point I could tell that I would get nowhere as far as customer service goes. They asked if I wanted new sheets I said no. Once they left I called Expedia which is who I booked and paid with to see if they can help. Expedia was very helpful however when their customer representative called the holiday inn representative, I was informed that the holiday inn staff member refused to give me an additional nights stay in a new room OR issue a refund! To top it off, they repeatedly hung up on Expedia when he was trying to get me accommodated. Terrible.
5 out of 5
by Ross

This traveler left a rating score only Posted Jul 12, 2017 on Hotels
5 out of 5
by Don

This traveler left a rating score only Posted Jul 10, 2017 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 10, 2017 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 7, 2017
The receptionist was so rude and on anyway try to please the guest. I got the handicap room and I asked to get another one, he said not that the one that I reserve.
4 out of 5
by Michelle

This traveler left a rating score only Posted Jun 21, 2017 on Hotels
5 out of 5
by Tetsuro

Posted Jun 20, 2017 on Hotels
Location was great and a comfortable stay,
3 out of 5
by Lori

Probably won't stay here again.

Posted Jun 13, 2017 on Hotels
We were put in an accessible room which means there is no way to use the shower properly. When I tried to find someone to ask about it there was no one around that evening or in the morning. Breakfast was suppose to continue until 10am. We got there at 9:40 and it was crumbs.
5 out of 5
by melody

This traveler left a rating score only Posted Jun 12, 2017 on Hotels