Ratings based on 326 Verified Reviews

4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Feb 19, 2018
Location: Close to restaurants and shopping.
Bed linens were crisp and clean. Pillows were nice. After all the media attention on beds not being changed, we felt quite certain that these sheets were clean. Bathroom was modern, well equipped. Staff was very helpful and pleasant.
3 out of 5
Recommended
for Everyone
by A verified traveler from frisco, TX

Convenient

Posted Feb 18, 2018
Convenient Check in check out breakfaat included it was great
5 out of 5
Recommended
for Everyone
by A verified traveler from Big Spring

Getaway

Posted Feb 10, 2018
Excellent customer service. Staff was friendly and helpful. Room was clean and comfortable.
Comment from Hotel Management
Feb 15, 2018 by Director of Sales, Hotel Management
We're thrilled you had a great stay & enjoyed the service that our staff is known for! Please visit again very soon!
4 out of 5
by A verified traveler

Great location. small rooms

Posted Jan 10, 2018
Cons: increase radius of shuttle bus to 10 miles.
Location: great restaurants. close to Toyota stadium.
Hotel was new and in a great location for our event. great, friendly staff. very small rooms. nice restaurants all around within walking distance. Wish shuttle bus would provide rides beyond 3 miles.
Comment from Hotel Management
Jan 22, 2018 by Director of Sales, Hotel Management
Thank you for the feedback! We're glad you enjoyed your stay, but we're sorry to hear you were disappointed in our shuttle range. Like other hotels in the area, we had to select a range that would allow us to transport as many guests as possible to as many of the local attractions, corporate headquarters & dining options as possible in a short time. We hope you'll stay with us again in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 19, 2017
It’s right on the highway so request a room on the other side.
Comment from Hotel Management
Dec 27, 2017 by Director of Sales, Hotel Management
Thank you for the feedback - we hope we were able to offer you a quiet & comfortable stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Christmas shopping trip was great

Posted Dec 4, 2017
We always stay at this hotel. It is always clean. Bed is very comfy but I dont like their pillows. We would recommend this hotel to everyone. Always enjoy our stay. Just one note--breakfast is NOT complimentary, is extremely expensive and is NOT good! Hotel is great but just don't eat there.
Comment from Hotel Management
Dec 5, 2017 by Manager, Hotel Management
Thank you for the feedback! We're so glad that you have enjoyed your stays with us. We will share your feedback on breakfast with our restaurants & culinary team! Thank you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Perfect stay and pet friendly!

Posted Nov 18, 2017
You can get a pet bed and treats at check in for your special family member!
Comment from Hotel Management
Nov 30, 2017 by Director of Sales, Hotel Management
We're so glad you & your furry friend enjoyed your stay!!
4 out of 5
by Paige

Great stay

Posted Nov 13, 2017 on Hotels
Last min great stay
Comment from Hotel Management
Nov 17, 2017
Thank you for visiting us! Please come again soon!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Tyler. Tx

Nice, clean, convenient location and pet friendly!

Posted Nov 6, 2017
Pros: Pet friendly, good location, friendly and helpful staff. Clean and comfortable rooms with everything you could need.
Cons: It was hard to get in the front doors with luggage. They were hard to open. No coffee or tea or reception area. Didn't like pocket door in bathroom
Location: It was in a good location for us. Close to the Top Golf and restaurants
The hotel was in a good location for us and very easy to get to. The staff was very courteous and helpful and the room was clean. We had no problem with bringing our Maltese in and they even provided little puppy treats! Our dog Lily gave this hotel a two paws up!
Comment from Hotel Management
Nov 17, 2017 by Director of Sales, Hotel Management
Thank you for the great, thorough feedback! We will be sure to share with the team right away. Please visit us again soon ... with Lily!! :)
5 out of 5
by William

Close to perfect

Posted Oct 31, 2017 on Hotels
Hotel is in a very convienent location, good parking, good breakfast but a little pricey, comfortable bed, very good wifi, friendly staff. Newer hotel that has a pool and hot tub. Several good restaurants within short walking distance. Would recommend.
Comment from Hotel Management
Nov 17, 2017
Thank you so much for the wonderful feedback & kind words! We look forward to sharing with our team. We've experienced quite an uptick in demand in the popular Frisco/Plano area, so it sounds like you were here at a busy time. We are extremely price competitive & pride ourselves in offering a far better value than other similar full-service area hotels! Please do visit again soon!!