Ratings based on 424 Verified Reviews

4.6 out of 5
92% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Fruitvale, Tx

Nice spacious rooms

Posted Jul 9, 2017
Very spacious rooms, clean and bright. Lots of drawer space for clothing. Extra large bathroom and you have a choice of shower heads.
Comment from Hotel Management
Jul 17, 2017 by Manager, Hotel Management
We're so glad you enjoyed your stay & found the amenities in the guestroom & bath to be what you needed! Please visit again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Fabulous July 4th

Posted Jul 6, 2017
Pros: Pool, location, food, service.
Cons: Pool towel pickup.... more often. dirty towels were everywhere.
Location: Great restaurants walking distance. Legacy West is near and a hotel shuttle will take you to the Shops of Legacy. Golf and pool and hot tub.
My husband and I had an exceptional experience at the Westin Stonebriar in Frisco over July 4th. When I called to request a room near the elevator Samuel at the front desk was so polite and helpful. He was such a delight that the next day I called Mckinsey, the General Manager to let her know how much I appreciated the professionalism that Samuel had demonstrated. What a great first impression of the hotel. Upon checking in things just got better. Great food, beautiful rooms, great service! Everyone I encountered was exceptional! I work in the travel industry so I am always paying close attention to details. Westin passed with flying colors!! I highly recommend staying here. Thank you for making our 4th of July so "Perfect"!!
Comment from Hotel Management
Jul 17, 2017 by Manager, Hotel Management
Thank you for sharing your experience over July 4th with us! We're thrilled that it was a good one! We will also be sure to share your feedback on the pool towels! Please come again soon.
5 out of 5
by Jana

Posh hotel, great service

Posted Jun 22, 2017 on Hotels
A wonderful weekend away in a nice, quiet, and up-to-date posh hotel. Our room was extremely clean and very comfortable and the service was impeccable. Thank you!
Comment from Hotel Management
Jul 17, 2017 by Renee, Hotel Management
We're so happy to read your feedback! Service is our #1, #2, & #3 priorities, and we're glad to hear you were very comfortable overall! Please visit us again soon.
5 out of 5
by Sarah

Perfect vacay!

Posted Jun 12, 2017 on Hotels
It was amazing! We wish we could have stayed longer. Brunch the next day was top notch and delicious!
Comment from Hotel Management
Jul 17, 2017 by Renee, Hotel Management
Thank you for the feedback! We're so happy that you had a great stay. Please come again soon!
4 out of 5
by Harold

Posted Jun 10, 2017 on Hotels
Comment from Hotel Management
Jul 17, 2017 by Renee, Hotel Management
Thank you for your business!
5 out of 5
by Jeffrey

Posted Jun 6, 2017 on Hotels
Comment from Hotel Management
Jul 17, 2017 by Renee, Hotel Management
Thank you so much for your business!
4 out of 5
by Zhibo

Overall a nice hotel.

Posted May 22, 2017 on Hotels
We reserved one room for four with free breakfast, but only got two breakfast vouchers. It is a nice hotel, but not quite suitable for family.
Comment from Hotel Management
May 25, 2017 by Renee, Hotel Management
Thank you for the valuable feedback! We apologize if you were disappointed & will ensure we reinforce training with our staff regarding more clear communication from booking to arrival and beyond. Please visit again soon - we would like the chance to improve upon your experience.
5 out of 5
by Carolina

Posted May 19, 2017 on Hotels
Comment from Hotel Management
May 25, 2017 by Renee, Hotel Management
Thank you so much for the rating! Please visit again soon!!
5 out of 5
by Thuy

Posted May 14, 2017 on Hotels
Comment from Hotel Management
May 17, 2017 by Renee, Hotel Management
Thank you for your recent visit. We value your business. Be well
5 out of 5
by John

Posted May 1, 2017 on Hotels
Comment from Hotel Management
May 9, 2017 by Renee, Hotel Management
Thank you for your business!!