Courtyard

Reviews of Parador de La Palma

4 out of 5
Parador de La Palma
Ctra. de El Zumacal, s/n, Brena Baja, La Palma

Reviews

8.0

Very Good

Rating 10 - Excellent. 21 out of 63 reviews" "
Rating 8 - Good. 23 out of 63 reviews" "
Rating 6 - Okay. 15 out of 63 reviews" "
Rating 4 - Poor. 2 out of 63 reviews" "
Rating 2 - Terrible. 2 out of 63 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Victoria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay Spanish
Classic quality hotel with excellent attentive service
Stayed 1 night in Sep 2023
Response from Parador de Turismo "Isla de La Palma" on Sep 20, 2023
Dear Victoria,Thank you for sharing your experience at The Parador of La Palma.We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service.Thank you again for your time and come visit us again soon! Sincerely,The Management

6/10 Okay

Dana, San Luis Obispo

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Seems like the hotel needs to do some upgrades. Broken tile on the patio outside our room, keys from the 1970’s, mold in the silicone in the shower. Beds squeak and are not very comfortable.
Stayed 1 night in Sep 2021
Response from Verónica García on Sep 11, 2021
Dear Dana, Thank you for your visit and time to rate us. We have some projects approved in order to improve our quality service. We are looking forward to seeing you again, Kind regards

8/10 Good

Pete

Liked: Cleanliness, room comfort
Disliked: Staff & service
Not bad but not great.
Decent spot, service was ok - left a little to be desired e.g. wouldn't provide a bottle of water at 11.01pm because room-service was closed - even though the next night we were able to get water at 11.35pm. Nice views, nice couryard, rooms ok. Not bad but not great.
Stayed 3 nights in May 2021
Response from Verónica García on Jun 11, 2021
Dear Pete, Thank you for your visit and comments that make us improving step by step. We hope to see you soon. Kind regards, Verónica García Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Very nice
Very nice place super friendly cleaners and waiting staff but service and friendliness by mid range and above staff a bit off probably due to them being public sector employees
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent. Nice and cozy and great rooms and breakfast.
Stayed 3 nights in Aug 2019
Response from Jose Antonio García on Sep 2, 2019
Dear Guest, Thank you very much for sharing your experience at Parador de La Palma. It's a pleasure for us you enjoyed your stay with us. We hope to welcome you back soon. Yours sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The tranquility and beautiful gardens, seeing the sparrow hawk sitting on window sills and crying out to his mother was fantastic. The steps to the sauna need refreshing please..
Stayed 7 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the setting, gardens and the tranquility. Steps to the sauna could be improved.
Stayed 7 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Lovely, historic building, cool, shady public areas with lovely views overlooking the bay. Beautiful gardens though down a steep slope. Very good size room with balcony and seating area. Excellent breakfast choice. Taxi to airport or Santa Cruz c12€.
Stayed 2 nights in Feb 2019

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place to stay
Lovely hotel surrounded by beautiful gardens with plenty of public areas to sit and relax. It is a little isolated - but only 15 minutes into town on the bus.
Stayed 4 nights in Feb 2018
Response from Fermín Galán on Feb 25, 2018
Dear Helen, I would like to thanks you for taking the time to respond in relation to your stay at the Parador de La Palma. Receiving positive feedback such as your gives us great satisfaction and I kindly ask your permission to share it with all our team. We hope to welcome you back to one of our hotels and restaurants. Please do not hesitate to contact us shoud you require any other information. We will be delighted to see you again soon! Yours sincerely, Fermín Galán Manager

8/10 Good

TREVOR

Liked: Property conditions & facilities, room comfort
January stay
Hotel generally OK, gardens very nice, swimming pool unheated and could do with a clean but our stay was out of season. Room and hotel interior comfortable. Easy to find from airport and town. One price for breakfast, therefore expensive for Continental for my wife but acceptable for Full for me. Only had one dinner, expensive and disappointing compared to local restaurants.
Stayed 4 nights in Jan 2018
Response from Fermín Galán on Jan 27, 2018
Dear Trevor, Firstly I would like to thank you for taking the time to respond to our survey relation to your stay at the Parador de La Palma. It is important for us to learn from your experience so we can improve the quality of our services for guests in order to offer you the best possible Paradores experience. We hope to welcome you back to one of our hotels an restaurants. Please do not hesitate to contact us should you requiere any other information. We will be delighted to see you again soon¡ yours sincerely, Fermin Galan Manager

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Very beautiful hotel, restaurant less good.
+++ The hotel has a very beautiful colonial style, with many areas where to sit down and relax, read, or have a drink. Beautiful gardens, and beautiful view down the hills to the see from the terrace. Spacious room, very comfortable bed, very nice and clean bathroom. --- WiFi reception in the room was very poor. Dinner in the restaurant was overpriced, and the service was fairly poor, food didn't come in the right sequence, and several mistakes in the orders. I would recommend to drive down into Cancajos or Santa Cruz for dinner.
Stayed 2 nights in Jul 2017
Dear SIr/Madam, Firstly I would like to thank you for taking the time to respond to our survey relation to your stay at the Parador de La Palma. It is important for us to learn from your experience so we can improve the quality of our services for guests in order to offer you the best possible Paradores experience. We hope to welcome you back to one of our hotels an restaurants. Please do not hesitate to contact us should you requiere any other information. We will be delighted to see you again soon¡ yours sincerely, Fermin Galan Manager

8/10 Good

John, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A modern pleasant hotel
I only stayed overnight. I was pleased to find an obliging receptionist as it was almost midnight by the time I arrived from the ferry. The room was clean and comfortable, but not especially quiet. Reasonable value.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely old fashion hotel real class It is like going back in time when staying in a hotel was a treat

6/10 Okay

Andreas

Liked: Cleanliness
Stayed 7 nights in Feb 2024

8/10 Good

Frank

Traveled with family
Liked: Staff & service, amenities
Leider etwas in die Jahre gekommen, so dass ein paar Sanierungsarbeiten anstehen dürften. Aber alles noch tolerabel, sehr schönes Ambiente. Auch sehr gute Küche, leider bei hohem Niveau kaum Auswahl an urigen, deftigen Speisen. Schade, dass weder Speisekarte noch Infomaterial in Deutsch vorgelegen haben.
Stayed 7 nights in Feb 2024

10/10 Excellent

Jochen Christian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schöner Garten, tolles Frühstück, angenehme Atmosphäre
Stayed 4 nights in Nov 2023

4/10 Poor

Richard

Liked: Cleanliness
Même pas une bouteille d’eau ou un fruit à l’arrivée
Stayed 1 night in Mar 2023

10/10 Excellent

Ruperto

Stayed 1 night in Jan 2023

10/10 Excellent

Gard

Stayed 1 night in Jul 2022

6/10 Okay

Matias Carmelo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2022
Response from Deoartamento de recepción on Jan 10, 2022
Muchas gracias por su valoración

10/10 Excellent

evasio

Stayed 3 nights in Dec 2021
Response from Departamento de recepción on Jan 10, 2022
Muchísimas gracias por su valoración

8/10 Good

anil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien quedamos muy contentos
Stayed 1 night in Nov 2021
Response from Departamento de recepción on Jan 10, 2022
Muchísimas gracias por su valoración

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Habitaciones y muebles de los 80!
Excelentes vistas y jardines. Aunque las zonas comunes quizas merezcan sus 4 estrellas, las habitaciones no se han rehabilitado desde principios de los 80 (o eso parece). Es inexplicable que todo este tan viejo y por tanto el precio es injustificado. Paradores no debería dejar ninguno de sus establecimientos en ese estado. Han tenido una pandemia para una rehabilitación total.
Stayed 1 night in Oct 2021
Response from Verónica García on Oct 31, 2021
Estimado Huésped, Muchas gracias por su visita y tiempo dedicado a valorarnos. Le informamos que tenemos aprobados diversos proyectos para la mejora de las instalaciones en este próximo 2022. Esperamos verl@ nuevamente. Un saludo y feliz día, Verónica García Dirección

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cómodo y tranquilo.
Sitio cómodo y tranquilo. Sin duda repetiremos si volvemos a La Palma.
Stayed 2 nights in Oct 2021
Response from Verónica García - Dirección on Oct 25, 2021
Estimado huésped, Muchas gracias por habernos elegido para visita la isla de La Palma y tiempo dedicado a valorarnos. Esperamos volver a verl@ pronto, Un saludo y feliz día

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experiencia muy agradable y tranquila
Experiencia muy agradable y tranquila.Ideal para descansar y hacer excursiones
Foto con el volcán cumbre vieja al fondo
Stayed 3 nights in Sep 2021
Response from Verónica García on Oct 2, 2021
Estimado Manuel, Muchas gracias por su visita y tiempo dedicado para valorarnos. Esperamos verle nuevamente, Un saludo Verónica García Dirección

6/10 Okay

Matthias

Traveled with group, Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
ImperialTours.at empfiehlt dieses Haus nicht.
Die Anlage ist abgewohnt. Der Innenhof ist hübsch angelegt, auch das Restaurant. Sowohl die Zimmer als auch Gänge sind in einem schlechte Zustand, verschimmelt, kaputte Kühlschränke, … Unsere Gäste hatten drei Zimmer und blieben eine Nacht. Frühstück war in Ordnung. Zu diesem Preis gibt es weitaus bessere Häuser auf La Palma.
Stayed 1 night in Sep 2021
Response from Verónica García on Sep 11, 2021
Dear Matthias, Thank you for your visit and feedback. We have taken notesd about your suggestions in order to improve our quality service. Kind regards

8/10 Good

LUIS FERNANDO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

8/10 Good

DOMINGO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2020

8/10 Good

JuanCTaranco, Madrid

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente.Especial mención a la srta Nazaret siempre atenta y solicita para facilitarnos las excursiones por la isla
Stayed 4 nights in Nov 2019
Response from Dirección on Dec 30, 2019
Estimado Juan C, Muchas gracias por habernos dedicado parte de su tiempo compartiendo su experiencia en el Parador de La Palma. Es un placer poder saber que han disfrutado de la estancia y los servicios prestados. Esperamos poder recibirle de nuevo próximamente. Un cordial saludo

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Aangetrokken door de foto,s van het zwembad met daaromheen een hoge heg en mooie ligstoelen,kozen we voor dit hotel. Toen we daar gebruik van wilden maken werd ons verteld dat het hotel geen eigenaar was van het zwembad en dat het alleen open was van juli tot september.Er was zon op ons balcon tot 11.30 en daarna was er nergens een zonnig plekje met ligstoelen en uit de wind. Ook het restaurant voldeed niet aan onze verwachtingen Ontbijt was uitstekend.
Stayed 14 nights in Oct 2019
Response from . on Dec 30, 2019
Dear Guest, Thank you very much for your time sharing your experience at Parador de La Palma. It is important for us to learn from your experience so we can improve the quality of our services for guests. We hope to welcome you back

10/10 Excellent

Andree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait en tout
Stayed 4 nights in Oct 2019
Response from . on Oct 26, 2019
Cher Andree, Merci beaucoup pour votre commentaire sur le Parador de La Palma. Pour nous votre opinion es tres important. Les retours d'expérience de nos clients sont très précieux et nous permettent d'améliorer notre qualité Recevez nos salutation les plus distingées

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Dirección on Oct 4, 2019
Estimado Huesped, Muchas gracias por haber compartido su experiencia en el Parador de La Palma, nos alegra saber que han disfrutado de la misma. Esperamos recibirle de nuevo pronto. Un cordial saludo

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour agréable
Hôtel très agréable, chambre spacieuse (vue sur mer), buffet du petit-déjeuner très bien ... seul bémol personnel pas toujours très aimable (barrière de la langue, ou pas).
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Frukosten sköts exemplariskt. Hotellet har ett mycket fint läge och fina rum men börjar bli moget för en ordentlig renovering.
Stayed 14 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

JULIO

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel precioso en un enclave espectacular. En cuanto al servicio te encuentras lo esperdo en Paradores: impecable. Un valor seguro
Stayed 1 night in Feb 2019

2/10 Terrible

Maria Mercedes

Disliked: Cleanliness, property conditions & facilities, room comfort
*El servicio de recepcion seco . *no teniamos agua caliente s las 20 h , ni por la mañana temprano * mobiliario deteriorado ( muelles bajo sillas rotos ) y obsoleto
Stayed 3 nights in Jan 2019

8/10 Good

A

Liked: Cleanliness, property conditions & facilities
Hübsches Hotel, gute Lage, sehr sauber. JEDOCH: Angstellte (bis auf Etagenmädchen) "distanziert bis unhöflich". Als Gast hatte man immer den Eindruck zu stören... z. B. wurde einem beim Frühstück von einer Mitarbeiterin die Kaffeetasse geradezu auf den Tisch "geknallt". Weiterer Minuspunkt: Betten ultrahart: meine Frau konnte eine Woche !!!! nicht durchschlafen und hatte jeden !!!! Morgen entsetzliche Rückenschmerzen. Die Betten insgesamt auch sehr wackelig. Wir würden das Hotel nicht nocheinmal buchen!!!!!!!!!!!!!!!!!!!!! (meine Frau kam vollkommen unerholt aus dem Urlaub zurück......)
Stayed 7 nights in Dec 2018

2/10 Terrible

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vereinbart und bezahlt war ein Abholservice vom Flughafen zum Hotel. Der Abholdienst war nirgends und das Telefon, angegeben von ebookers, wurde auch nicht abgenommen. So blieb uns nichts anderes übrig als eine Taxi zu nehmen und es auch zu bezahlen. Wünschenswert wäre wenn ebookers uns den Betrag zurück erstatten würde. Wir sind gespannt wie kulant ebookers ist!!! Hermann A
Stayed 7 nights in Nov 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
El recibimiento fue correcto pero frío. La despedida muy bien y ofrecimiento para que volvamos. El servicio de comedor muy bien. La habitación limpia y bien. La ubicación y paisajes muy bien.
Stayed 1 night in Oct 2018

6/10 Okay

Max

Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
magnifique Jardin et situation géographique Chambre spacieuse
Stayed 3 nights in Apr 2018
Response from Fermín Galán on Apr 22, 2018
Madam / Monsieur, Tout d'abord, je à vous remercier d'avoir pris le temps de répondre sur votre séjour au Parador de La Palma. Les retours d'expérience de nos clients sont très précieux et nous permettent d'améliorer notre qualité d'écoute et de service et d'offrir une expérience toujours plus inoubliable avec Paradores. Nous serons ravisde votre revoir bientôt dans l'un de nos hôtels et restaurants. En cas de doute ou pour toute autre information, n' hesitez pas à nous contacter. En espérant vous revoir bientôt dans nos complexes, Nous vous prions d'agréer, Madam/Monsieur, nos salutations les plus distinguéss. Fermín Galán Directeur

6/10 Okay

Björn, Schenefeld

Liked: Property conditions & facilities
Disliked: Staff & service
Ordentliches Hotel
Das Hotel und der Zustand dessen ist in Ordnung. Der Service könnte deutlich freundlicher und hilfsbereiter sein. Lage und Hotel ok, Team weniger!
Stayed 1 night in Feb 2018
Response from Fermín Galán on Mar 13, 2018
Sehr geehrter Herr Björn, Zunächst möchte ich Ihnen danken, dass Sie sich die Zeit genommen haben, in Bezug auf Ihren Aufenthalt im Parador de La Palma zu antworten. Es ist wichtig für uns, von Ihrer Erfahrung zu lernen, damit wir die Qualität unserer Dienstleistungen für die Gäste verbessern können. Ich möchte mich für die Störung entschuldigen, die Sie während Ihres Aufenthaltes erfahren haben und bedauern die Unannehmlichkeiten, die Ihnen dadurch entstanden sind.   Wir haben Ihre Kommentare zur Kenntnis genommen und hoffen, Ihnen in nächster Zeit eine bessere Erfahrung mit Paradores zu bieten. Wir möchten uns noch einmal entschuldigen und zögern Sie nicht, uns zu kontaktieren, wenn Sie weitere Informationen benötigen. Dein, Fermin Galan Manager

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Es war ein ganz normales Hotelzimmer, unter Parador hatte ich mir mehr vorgestellt. Sehr schöner Ausblick, hübscher Garten. Zimmer sind sehr hellhörig.
Stayed 7 nights in Jan 2018
Response from Fermín Galán on Feb 7, 2018
Sehr geehrter Herr / Damen, Zunächst möchte ich Ihnen danken, dass Sie sich die Zeit genommen haben, in Bezug auf Ihren Aufenthalt im Parador de La Palma zu antworten.   Es ist wichtig für uns, von Ihrer Erfahrung zu lernen, damit wir die Qualität unserer Dienstleistungen für die Gäste verbessern können.   Ich möchte mich für die Störung entschuldigen, die Sie während Ihres Aufenthaltes erfahren haben und bedauern die Unannehmlichkeiten, die Ihnen dadurch entstanden sind. Wir haben Ihre Kommentare zur Kenntnis genommen und hoffen, Ihnen in nächster Zeit eine bessere Erfahrung mit Paradores zu bieten. Wir möchten uns noch einmal entschuldigen und zögern Sie nicht, uns zu kontaktieren, wenn Sie weitere Informationen benötigen. Dein, Fermin Galan Manager

4/10 Poor

Marc

Disliked: Staff & service, property conditions & facilities, room comfort
Matig hotel met onvriendelijk personeel. Spreken alleen Spaans en zijn erg weinig servicegericht. Lekkende douche. En sportzaal buiten gebruik. Zeker geen 4 sterren waard.
Stayed 1 night in Dec 2017
Response from Fermín Galán on Jan 27, 2018
Dear Marc, Firstly I would like to thank you for taking the time to respond in relation to your stay at the Parador de La Palma. It is important for us to learn from your experience so we can improve the quality of our services for guests. I would like to apologize for the disruption that you experienced during your stay and we depply regret the inconvenience that this caused you. We have taken note of your comments and,we hope, in a next time, offering you a better experience with Paradores. One more time we want to apologize and, please, do not hesitate to contact us if you require any other information. Yours sincerely, Fermin Galan Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aunque está un poco retirado de la ciudad, su situación es perfecta igualmente al estar cerca del aeropuerto también. Un lugar tranquilo, muy limpio, habitaciones bien decoradas y cómodas. el bar/restaurante un poco excesivo en los precios aunque se nota que es de calidad, ofrecer una alternativa más económica estaría bien. La piscina con vistas al mar, un jardín precioso y el personal muy amable.
Stayed 1 night in Nov 2017
Response from Fermín Galán on Dec 8, 2017
Estimados señores, En primer lugar agradecerle su tiempo al responder la encuesta en referencia a su estancia en el Parador de La Palma. Para nosotros es importante conocer sus impresiones para poder mejorar la atención y calidad de nuestros servicios y ofrecerles así una mejor experiencia con Paradores. Tomaremos nota sobre sus comentarios acerca de los precios y estudiaremos nuestra oferta para intentar mejorarla. Esperamos recibirle de nuevo en alguno de nuestros hoteles y restaurantes y no dude en contactar con nosotros para cualquier otra información que pueda necesitar. ¡Estaremos encantados de volver a verle pronto! Un saludo, Fermín Galán Director