Ratings based on 767 Verified Reviews

4.4 out of 5
86% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 16, 2017
Great and clean hotel. The staff is so respectful
5 out of 5
Recommended
for Everyone
by A verified traveler

Really nice hotel, definitely recommend it.

Posted Oct 2, 2017
Hotel staff were really nice, food was lovely, rooms were really nice and clean. Excellent hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 1, 2017
Nice hotel, nice staff. I will recomend this hotel
1 out of 5
by A verified traveler from NY

Not recommended

Posted Sep 19, 2017
Bad service , the bed its not comfortable at all the pillows are hard. The location very far from the center and gran via street.
4 out of 5
by Gary

Good and bad

Posted Sep 8, 2017 on Hotels
Very good hotel ,location is in business area,unfortunately the services in bar area is very slow Saturday night only had 2 very overworked bar staff,also had to wait 1 hour and 20 minutes for room service!!!and long queues to checkout
4 out of 5
Recommended
for Everyone
by A verified traveler from Wiesbaden, Germany

Great location for Real game

Posted Sep 4, 2017
Pros: Location and proximity to great public transport. Also close to Starbucks and a convenienc store / restaurant opposite.
Great location with easy access but Metro to the city tourist highlights and to the Real Madrid Stadium.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice hotel near the airport

Posted Aug 23, 2017
Pros: The service from the people
Cons: Food Service: Fill up someone's coffee cup instead of asking for more every five minutes
Location: The train station is a six minute walk from the subway station
The staff at this location is extremely friendly and will go out of their way to assist you. It is conveniently close to the airport and about 35 minutes to downtown on the subway. The breakfast is overpriced but it is a five star hotel so you get what you pay for.
5 out of 5
Recommended
for Everyone
by A verified traveler from Israel

Very nice hotel

Posted Aug 18, 2017
Pros: The hotel was very nice, clean, comfortable, and the view from high floor is beautiful. Breakfast was very good, and the staff was helpful.
Cons: The distance from the center of Madrid requires travel time, metro, taxi etc. Also, hotel guests are required to pay extra to use the SPA.
We liked the hotel very much. It was clean, comfortable, and the view from high floor is beautiful. Breakfast was very good, and the staff was helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Nice hotel but needs housekeeping improvement

Posted Aug 18, 2017
When we received rooms weren't very clean, but when reported to reception the respond was very efficient and profesional.
2 out of 5
by A verified traveler

Nice building bad service

Posted Aug 17, 2017
Custmers service is bad Room cleanliness is ok the night menu is too bad an I couldn't eat it. So the hotel deserves 5 stars for the building and 1 star for the service.