Ratings based on 780 Verified Reviews

4.4 out of 5
85% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, Arizona

Excellent location and beautiful installations

Posted Jan 10, 2018
It was Avery pleasant experience! The staff was ver friendly and the food in the restaurant was delicious!
2 out of 5
by A verified traveler

Watch your Steps

Posted Jan 8, 2018
Pros: nothing
1.- The Bathroom floor is of Glass!!!! , the doors don't close and water splash all over the floor every time , 2.- the room is if tringle form 3.- Dark rooms , no light 4.- can hear the hallway 5.- No lobby , sofas are raised 6 inch form the floor 6.- No facility such as café, or nooks. etc. 7.- Over priced for Madrid , 5.00 euro a bottle of water 8.- Laundry , you are better off buy new pair of socks than sending to clean , just go to Corte Ingles and a tommy will be cheaper 9.- They tell you one thing in the online purchase , and another when you get there
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 16, 2017
Great and clean hotel. The staff is so respectful
5 out of 5
by Luis R

Extraordinary hotel

Posted Oct 14, 2017 on Hotels
Great rooms, brand new hotel!
4 out of 5
by Kamal

This traveler left a rating score only Posted Oct 10, 2017 on Hotels
5 out of 5
by Luis R

Beatful rooms and facilities

Posted Oct 7, 2017 on Hotels
One of the best hotels in Madrid. Large and modern rooms. Away from the center of Madrid-great restaurants around the hotel. Would stay again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Really nice hotel, definitely recommend it.

Posted Oct 2, 2017
Hotel staff were really nice, food was lovely, rooms were really nice and clean. Excellent hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 1, 2017
Nice hotel, nice staff. I will recomend this hotel
4 out of 5
by Telesforo

This traveler left a rating score only Posted Sep 28, 2017 on Hotels
4 out of 5
by philippe

Posted Sep 25, 2017 on Hotels
still waiting for an invoice of my stay (additional cost outside of Hotels.com