Ratings based on 724 Verified Reviews

4.5 out of 5
89% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Laguna Niguel, CAm

High-end and technologically-savvy.

Posted Jul 24, 2017
Very impressed by location, and its design. Both drivers assigned to our private tours were so professional.
4 out of 5
Recommended
for Everyone
by A verified traveler from Riyadh

Nice quiet hotel suitable for family and business

Posted Jul 1, 2017
I liked the hotel overall and the suite was decent and spacious. It was however a 15 minute drive from the center. But close to Chamartin train station and Real Madrid Bernabeu stadium. A thing would require improvement would be the speed while requesting something from housekeeping. We were also charged 12 euro per person for the use of the jacuzzi!!
5 out of 5
Recommended
for Everyone
by A verified traveler from massachusetts

Near the train station

Posted May 24, 2017
I only stayed one night but thought it was excellent.
5 out of 5
by malick

Very clean

Posted Apr 18, 2017 on Hotels
One of the best hotel that I ever stay it was one night but great
2 out of 5
by Warasi

Bloody Sheets.

Posted Apr 18, 2017 on Hotels
Being a 5 Start hotel you would expect the room to be clean. when we were going to sleep we notice there was blood stains on the sheets. The hotel was nice and gave us another room. We were expecting to get a nice compensation but we just got 50% to use of the spa pool. Costumer service was not to informative, we ask if they offer Airport transportation and they say no. we found out that they actually did. Also we were charged for the room when it was already pre paid month before.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 25, 2017 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 15, 2017 on Hotels
5 out of 5
by James

This traveler left a rating score only Posted Feb 26, 2017 on Hotels
5 out of 5
by Patrick

This traveler left a rating score only Posted Feb 6, 2017 on Hotels
5 out of 5
by Florencia

This traveler left a rating score only Posted Jan 30, 2017 on Hotels